Bilingual Workload Coordinator- Dispatch

• Dispatching and prioritizing incoming calls, including emergency situations
• Coordinating work orders to optimize response times and service quality
• Collaborating with internal teams and external stakeholders
• Making quick, informed decisions in high-pressure scenarios
• Managing multiple priorities while maintaining attention to detail
• Handling customer inquiries and resolving complaints professionally
• Supporting and guiding team members when needed

• High School diploma or equivalent
• Bilingual, fluent in French (speaking, reading, writing)
• Proficient knowledge of English (speaking, reading, writing)
• Proven strong work ethic while under pressure with minimal direction
• Capable of managing priorities and stress
• Excellent organizational skills with an ability to multi-task and prioritize
• Strong communication skills with the ability to speak professionally with internal and external customers
• Professional, resourceful, and initiative-driven
• Good knowledge of IT software

Previous dispatch experience

1-Year Contract (with strong potential for extension)