Bilingual vendor performance specialist

• Ability to coordinate a myriad of vendors to complete the end to end location and repossession process in a tactful and efficient manner.
• Be an expert in the skip tracing, location, and recovery of financed assets.
• Be an expert on Canadian geography, repossession laws, and best practices for PPSA enforcement.
• Ability to determine accurate wholesale and retail values on securities in order to maximize national returns. Use and document tools like CBB, Nada, Blue books, market guides, etc.
• Perform duties in relation to intake, set up, locate, repossession, transport, and skip processes according to company policies and legislative guidelines.
• Close and invoice accounts accurately.
• Provide information and guidance to customers in order to facilitate bringing accounts current in a courteous and respectful manner.
• Manage vendor performance and ensure that tasks are completed, and expectations met.
• PPSA searches, discharges, and registrations
• Legal documents and demands
• Complaint tracking and resolution
• Coordinate correspondence with Third party vendors including: Bailiffs, Tracers, Transporters, Auctions, dealers, lawyers, and agencies.
• Update and prepare various reports, manipulate data, and provide meaningful insight. Track and analyze performance data
• Proficiency in working in different system portals to retrieve and update data
• Ability to document processes and train other employees

• University or college degree preferred
• Two (2) to five (5) years of asset location, repossession, remarketing, and collections experience or combination of education and industry related experience
• Be well versed in the automotive finance lifecycle and have an understanding and interest in the automotive and powersports industry and vehicle values
• Be knowledgeable about non-standard items like: recreational vehicles, ATV’s, trailers, Boats, Motors, Motorcycles, and other equipment like tractors and plows.
• Firm understanding of the Privacy Laws, Personal Property Security Acts, and collections laws across Canada. Understanding of automotive sales regulations.
• Understanding of the Canadian insolvency laws and legal recovery process
• Courteous and pleasant demeanor. Be able to de-escalate difficult conversations and positively resolve tough situations.
• Strong negotiator
• Quebec Collections and repossession experience an asset
• Proficiency with inventory management software, client maintenance software, collections software and Microsoft Office - Advanced user experience with Excel, Word, and Outlook
• Superb oral and written communication skills in English and French is a must.

Quebec Collections and repossession experience an asset

• Annual salary of $65,000 -$70,000 plus potential of annual bonus
• Great working environment with a reputable organization
• Working in a state of the art facility!
• The organization is located in Oakville and offers easy access to the highway!
• Great vacation and benefits
• Hybrid (3 days in office) ...
• Onsite gym - available to all staff