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The Underwriter Hub role is to ensure communication with our broker partners is fair and consistent and delivers a professional customer service experience. The person will be required to review, verify, and adjudicate mortgage loan applications and determine loan eligibility decisions. In this role, the person will also ensure all documentation is compliant with all relevant regulatory bodies. The role provides the opportunity to engage with brokers across Canada and will therefore require the flexibility to work within our operational hours of 8am to 8pm Monday to Friday.
Job Responsibility:
Review, underwrite and adjudicate customer mortgage applications within your prescribed authority levels, escalating unusual or complex cases to your manager where appropriate
Review all documents submitted to validate accuracy and borrower’s ability to repay the mortgage
Ensure the loan application meets all regulatory, insurer and lender guidelines/requirements
Contact the broker/client for additional information as necessary to decision the deal effectively
Manage the relationship with submitting agent/broker source
Deliver quick and creative mortgage solutions, and structure the file consistent with internal policies, procedures, guidelines, insurer programs and regulatory requirements
Maintain SLA commitments on applications, based on product guidelines, including timely and accurate update of all systems
Work closely with the broker/client/lender to develop a long-term relationship that enables you to grow the size of the portfolio and maintaining funding ratios as agreed
Requirements:
Minimum 2 years of underwriting experience
Any provincial mortgage license
Strong communication and negotiation skill
Organized and strong time management skills
Ability to multi-task in a fast-paced environment
Self-driven, motivated with the ability to work independently and in a team environment
Networking, client acquisition and interpersonal skills
Carries out duties with integrity and takes responsibility for actions
Ability to be decisive and show good judgement consistently
Working knowledge of Outlook, Word, Excel
Nice to have:
Bilingual (English/French) is an asset
What we offer:
Group insurance plan: Effective from day 1, 50/50 premium – SunLife, basic or enhanced plan
Telemedicine & Employee Assistance Program (EAP)
RRSP / DPSP: Voluntary participation after 3 months, up to $2,500 max DPSP