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Bilingual Travel Reservations Agent

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Amex

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Location:
Mexico , Mexico City

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant.

Job Responsibility:

  • Deliver world-class customer service in an in-bound, high-volume travel call servicing environment
  • Delighting our Premium Card Members in the United States with unforgettable travel experiences by creating new bookings and servicing existing travel arrangements
  • Understand our customer needs through consultation to deliver an innovative and extraordinary interaction
  • Research, plan, and carry out personalized travel experiences, through booking domestic and international flights, car and/or hotel travel arrangements
  • Communicate new and existing product offerings and value propositions relevant to the Card Member
  • Always put the Card Member’s experience at the forefront of everything you do, reinforcing the Membership First ™ approach, delivering excellent service and outcomes that are core to the American Express brand

Requirements:

  • High-end customer service or sales roles experience in tourism, travel, or cruise and tours
  • Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment
  • Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide
  • Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism
  • Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style
  • Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily
  • Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals
  • Ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week
  • Very high levels of written and verbal communication are required in English

Nice to have:

  • Tenured travel professional or have a career in hospitality or tourism
  • Flair for exceptional customer service
  • Passion for learning and natural curiosity
What we offer:
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities

Additional Information:

Job Posted:
February 16, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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