Bilingual travel and customer service agent, Randstad

Bilingual travel and customer service agent

Randstad

Location:
Canada, Ottawa

Category:
Customer Service

Contract Type:
Not provided

Salary:

22.00 CAD / Hour

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Job Description:

We’re looking for a Bilingual Customer Support Associate – Travel to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey — with professionalism, care, and confidence.

Job Responsibility:

Handle client travel requests via phone, email, and chat
Provide expert advice on travel plans, documents, and safety requirements
Book and modify travel: flights, accommodations, car rentals, insurance, excursions
Troubleshoot issues and ensure clients feel supported from start to finish
Apply loyalty programs (cash and points)
Protect sensitive information and uphold privacy policies
Meet key performance metrics (quality, adherence, attendance)
Engage in ongoing training and team collaboration

Requirements:

3+ years’ experience in the travel industry (retail or leisure focus)
1+ year of customer service in a high-touch environment
Proficiency in Amadeus (GDS) is required
Certifications: TICO (mandatory) & OPC ( if based in Quebec)
Bilingual: Fluent in English and French, both written and spoken
Strong communication and multitasking skills
Ability to work independently and manage priorities
Technical Requirements: A stable wired internet connection (WiFi not recommended)

What we offer:

Remote Flexibility – Work from the comfort of your home, no commute needed
Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more
Performance Culture – Be recognized and rewarded for the quality of your work
Supportive Team – Work alongside experienced professionals who have your back
Continuous Learning – Stay sharp with evolving destination and product knowledge
Purposeful Work – Join a team that values collaboration, creativity, and integrity

Additional Information:

Job Posted:
June 01, 2025

Expiration:
July 14, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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