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Bilingual travel and customer service agent

https://www.randstad.com Logo

Randstad

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Location:
Canada , Montréal

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

22.00 CAD / Hour
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Job Description:

We’re looking for a Bilingual Customer Support Associate – Travel to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey — with professionalism, care, and confidence.

Job Responsibility:

  • Handle client travel requests via phone, email, and chat
  • Provide expert advice on travel plans, documents, and safety requirements
  • Book and modify travel: flights, accommodations, car rentals, insurance, excursions
  • Troubleshoot issues and ensure clients feel supported from start to finish
  • Apply loyalty programs (cash and points)
  • Protect sensitive information and uphold privacy policies
  • Meet key performance metrics (quality, adherence, attendance)
  • Engage in ongoing training and team collaboration

Requirements:

  • 3+ years’ experience in the travel industry (retail or leisure focus)
  • 1+ year of customer service in a high-touch environment
  • Proficiency in Amadeus (GDS) is required
  • Certifications: TICO (mandatory) & OPC ( if based in Quebec)
  • Bilingual: Fluent in English and French, both written and spoken
  • Strong communication and multitasking skills
  • Ability to work independently and manage priorities
  • Technical Requirements: A stable wired internet connection (WiFi not recommended)
What we offer:
  • Remote Flexibility – Work from the comfort of your home, no commute needed
  • Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more
  • Performance Culture – Be recognized and rewarded for the quality of your work
  • Supportive Team – Work alongside experienced professionals who have your back
  • Continuous Learning – Stay sharp with evolving destination and product knowledge
  • Purposeful Work – Join a team that values collaboration, creativity, and integrity
  • access to a recognition and rewards program (monetary & non-monetary)

Additional Information:

Job Posted:
December 25, 2025

Expiration:
February 12, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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