CrawlJobs Logo
Randstad Logo Randstad · Customer Service

Bilingual Travel and Customer Service Agent – Remote

Canada, Toronto 22.00 CAD / Hour · Job Posted May 11, 2026
Apply Position
Job Link Share

Job Description

In a world that never stops moving, our travelers rely on more than just a booking engine—they rely on a master strategist who can navigate the complex skies in both English and French. As a Bilingual Air Agent, you aren't just processing tickets; you are the architect of seamless journeys. You serve as the critical link between complex global distribution systems and the traveler's peace of mind. Our client, a global cornerstone of the Travel Support sector, is looking for a GDS expert who thrives on precision and possesses the linguistic agility to support a diverse, national clientele.

Job Responsibility

  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips, ensuring every stakeholder is informed and prepared

Requirements

  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French to effectively manage daily communications with out-of-province clients and partners
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection

What we offer

  • Monetary & Non-monetary Rewards Program
  • 100% remote position
  • Ongoing GDS updates and educational refreshers
  • 2 weeks of paid professional integration
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Bilingual Travel and Customer Service Agent – Remote

8 matching positions

New

Van Driver

Love being on the move? Drive a company van, deliver and pick up mail and parcel...
Location
Location
Australia , Pinkenba
Salary
Salary:
31.49 AUD / Hour
auspost.com.au Logo
Australia Post
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hold a full or probationary QLD driver's licence
  • Experience driving a van or larger vehicle (our vans are automatic)
  • Safety-focused and able to pass our practical driving assessment
  • Reliable and flexible, with the ability to work additional hours when required
  • Detail-oriented and consistent, taking pride in getting the job done right
  • Are ok handling packages that may contain some food and or alcohol
  • Comfortable handling mail and parcels up to 16kg as part of daily work
  • Meet our safe working load requirement of 130kg or less
Job Responsibility
Job Responsibility
  • Safely operate a company van to deliver and collect mail and parcels from a range of locations, including street posting boxes, corporate offices, licensed post offices and delivery centres
  • Unload and accurately sort mail and parcels
  • Complete daily vehicle safety checks
What we offer
What we offer
  • Pay rate for this role is $31.49ph with a 4% increase in September plus 12% superannuation
  • The perfect balance of a diverse, supportive team to connect with and your own time and space on the road by yourself
  • Working hours that gives you flexibility to make space for what's important to you either before or after work
  • Your safety and wellbeing is prioritised above everything else, so you go home the same way you came to work
  • Opportunities for training, growth and development with pathways in transport or other areas of the business
  • Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
  • Parttime
Read More
Arrow Right
New

Strategic Accounts Sales Manager

Being in a business support role at Australia Post means helping our people deli...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
auspost.com.au Logo
Australia Post
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience managing large, complex enterprise accounts in a B2B environment
  • Strong track record of delivering revenue growth, renewals and strategic outcomes
  • Experience shaping and executing account strategies across multi-stakeholder environments
  • Ability to influence and build trusted relationships at C-suite level
  • Strong commercial acumen, including pricing, negotiation and growth strategy
  • Experience leading cross-functional teams without direct authority
  • Ability to translate data insights into actionable account strategies.
Job Responsibility
Job Responsibility
  • Own and grow strategic enterprise accounts, driving revenue, retention and share of wallet
  • Develop and execute end-to-end account strategies and long-term growth plans
  • Lead complex commercial negotiations, renewals and strategic initiatives
  • Identify and deliver new growth opportunities across your portfolio
  • Build deep customer insight and align account strategies to Australia Post’s broader objectives
  • Lead a high-performing, cross-functional Pod team to deliver coordinated outcomes
  • Drive executive-level stakeholder engagement internally and externally
  • Deliver strong commercial outcomes, underpinned by data-led insights and performance tracking.
What we offer
What we offer
  • Be part of one of Australia’s largest business transformations, driving customer value
  • Work alongside executive leaders internally and externally
  • Drive real, measurable impact for customers and communities.
  • Fulltime
Read More
Arrow Right
New

Retail Customer Service Officer

Location
Location
Australia , Ringwood
Salary
Salary:
28.58 - 30.55 AUD / Hour
auspost.com.au Logo
Australia Post
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have experience in customer service and/or cash handling
  • Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift
  • Ability to work at multiple locations with availability for both morning and afternoon shifts across our operational hours of Monday - Saturday
Job Responsibility
Job Responsibility
  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail and parcels lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance
What we offer
What we offer
  • Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
  • Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
  • Opportunities for training, growth and development in customer experience or other areas of the business
  • Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
  • 12% Superannuation
  • Parttime
Read More
Arrow Right
New

Business Data Analyst II

Husco International provides individuals the opportunity to pursue a career with...
Location
Location
United States , Waukesha
Salary
Salary:
Not provided
husco.com Logo
Husco
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, Analytics, or related field
  • or equivalent combination of education and experience
  • 5–8 years of experience in data engineering, analytics engineering, business intelligence, enterprise reporting, or cloud-based data platform development
  • Experience designing, developing, and supporting enterprise analytics, reporting, and data transformation solutions within modern cloud or hybrid data environments
  • Demonstrated experience with relational databases, SQL development, data modeling, ETL/ELT processes, and enterprise data warehousing concepts
  • Experience supporting cloud-based analytics and reporting platforms utilizing technologies such as Microsoft Fabric, Azure, Power BI, or similar enterprise analytics solutions
  • Demonstrated ability to collaborate with business stakeholders to translate operational requirements into scalable analytics and reporting solutions
  • Strong analytical, troubleshooting, organizational, and communication skills with the ability to work effectively across technical and business teams
  • Availability for occasional morning or evening meetings to support global operations across the UK, India, and China
  • Ability to travel domestically and internationally approximately 5–10% as required to support global operations and project initiatives
Job Responsibility
Job Responsibility
  • Design, develop, and maintain scalable enterprise data solutions utilizing Microsoft Fabric, lakehouse architecture, Delta tables, data pipelines, and curated data layers
  • Support the evolution of enterprise analytics capabilities including scalable semantic models, AI readiness, automation, and advanced analytics initiatives
  • Develop and maintain standardized, reusable, and analytics-ready data models to support enterprise reporting and operational analytics
  • Create curated fact and dimension structures with consistent business logic and clear grain-level definition
  • Support enterprise data quality initiatives through implementation of validation rules, monitoring processes, and integrity checks within data pipelines and transformation layers
  • Maintain trusted and reliable analytical datasets by addressing upstream issues
  • Develop business intelligence and reporting solutions utilizing Power BI and enterprise analytics platforms
  • Deliver intuitive and scalable solutions that support operational insight and decision-making
  • Collaborate with business stakeholders across manufacturing, supply chain, engineering, quality, and finance to identify opportunities for process improvement, automation, and analytics enablement
  • Remain current on modern analytics technologies, cloud platforms, and enterprise reporting capabilities
  • Fulltime
Read More
Arrow Right
New

Retail Customer Service Officer

Help us deliver like never before Australia Post is delivering like never before...
Location
Location
Australia , Noble Park
Salary
Salary:
28.58 - 30.55 AUD / Hour
auspost.com.au Logo
Australia Post
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Friendly, enthusiastic and reliable
  • Love working in a team environment
  • Ready to put the customer at the centre of everything you do
  • Experience in customer service and/or cash handling
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift
Job Responsibility
Job Responsibility
  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance
What we offer
What we offer
  • Extensive, supportive training is provided
  • 12% Superannuation
  • Post Perks
  • Parttime
Read More
Arrow Right
New

Retail Customer Service Officer

Working with our customers at Australia Post isn't just about helping Australian...
Location
Location
Australia , Wellington
Salary
Salary:
28.58 - 30.55 AUD / Hour
auspost.com.au Logo
Australia Post
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have experience in customer service and/or cash handling
  • Be fit to lift up to 16kgs of mail and parcels regularly and stand for your shift
Job Responsibility
Job Responsibility
  • Performing customer sales and service transactions with customers
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities
  • Assisting customers with mail and parcels lodgements and associate costs
  • Building rewarding relationships with customers by understanding their needs
  • Assisting with administrative duties such as stocktaking and record maintenance
What we offer
What we offer
  • Work with a diverse, supportive team where you have opportunity to connect and collaborate every day
  • Be at the heart of the Australian and local community, helping to keep families and friends connected or businesses connected with their customers
  • Opportunities for training, growth and development in customer experience or other areas of the business
  • Discounts and offers on lots of your favourite brands via Post Perks for more cash in your pocket, plus access to other health and wellbeing resources
  • Parttime
Read More
Arrow Right
New

Lead Data Scientist

Design, build, and deploy scalable AI and Machine Learning models to solve compl...
Location
Location
United States
Salary
Salary:
Not provided
ATYETI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Data Science, Statistics, Mathematics, Engineering, or a related field
  • 6+ years of experience as a Data Scientist or in a similar AI/ML role
  • Strong hands-on experience in Artificial Intelligence and Machine Learning model development
  • Experience building, training, validating, and deploying ML models in production environments
  • Hands-on experience with Large Language Models (LLMs) and Generative AI technologies
  • Experience with prompt engineering, embeddings, vector databases, and Retrieval-Augmented Generation (RAG)
  • Strong programming skills in Python
  • Experience with ML libraries and frameworks such as Scikit-learn, TensorFlow, PyTorch, XGBoost, or similar
  • Experience with SQL and data manipulation techniques
  • Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
Job Responsibility
Job Responsibility
  • Design, build, and deploy scalable AI and Machine Learning models to solve complex business problems
  • Develop predictive, classification, recommendation, and optimization models using structured and unstructured data
  • Build and fine-tune Large Language Models (LLMs) and Generative AI applications for enterprise use cases
  • Develop Retrieval-Augmented Generation (RAG) solutions and prompt engineering strategies
  • Collaborate with cross-functional teams including business stakeholders, data engineers, and application developers to deliver AI-driven solutions
  • Evaluate model performance and continuously optimize models for accuracy, scalability, and reliability
  • Stay current with emerging AI technologies, research, and industry best practices
  • Document models, methodologies, and deployment processes following enterprise standards
  • Mentor junior data scientists and contribute to AI best practices within the team
  • Fulltime
Read More
Arrow Right
New

Real Estate, Workplace & Sustainability Specialist

We are on the lookout for an Office & Real Estate Consultant who has experienced...
Location
Location
Romania , Sibiu
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Business Administration, Procurement, Finance & Accounting or comparable academic studies
  • Previous relevant experience is a plus
  • Ability to balance multiple and overlapping priorities
  • Self-driven and persistent
  • Exceptional organizer
  • Team player attitude with the ability to create excellent working relationships
  • Ability to thrive in a fast-paced environment and adapt to change
  • Good computer knowledge skills (Microsoft Office)
  • Great attention to detail
  • Driver license is required
Job Responsibility
Job Responsibility
  • Sending documents via courier, post or email
  • Preparing documents and reports required by management
  • Providing administrative support to all departments within the company
  • Providing and managing workspaces for employees
  • Managing and supervising office set-up or renovation activities
  • Overseeing daily operations, cleaning, and maintenance of office spaces
  • Coordinating and supervising Real Estate & Workplace suppliers and service providers
  • Managing parking facilities and company car fleet
  • Supporting inventory management activities
  • Contributing to and supporting Environmental, Social & Governance initiatives
What we offer
What we offer
  • Smooth integration and a supportive mentor
  • Pick your working style: choose from Remote, Hybrid or Office work opportunities
  • Different working hours to suit your needs
  • Sponsored certifications, trainings and top e-learning platforms
  • Private Health Insurance custom-made for you
  • Individual coaching sessions or accredited Coaching School
  • Epic parties or themed events
  • Fulltime
Read More
Arrow Right