CrawlJobs Logo
Randstad Logo Randstad · Customer Service

Bilingual Travel Agent

Canada, Ottawa 22.00 USD / Hour · Job Posted June 01, 2026
Apply Position
Job Link Share

Job Description

We’re looking for a Bilingual Travel Agent to join a vibrant and growing team that specializes in high-quality leisure travel support. In this full-time, remote role, you'll be a key player in supporting clients throughout their travel journey — with professionalism, care, and confidence. This role is more than support — it’s about creating experiences. If you’re travel-savvy, bilingual, and genuinely enjoy helping others, this is your chance to do meaningful work in a remote-first team that values quality, heart, and teamwork.

Job Responsibility

  • Handle client travel requests via phone, email, and chat
  • Provide expert advice on travel plans, documents, and safety requirements
  • Book and modify travel: flights, accommodations, car rentals, insurance, excursions
  • Troubleshoot issues and ensure clients feel supported from start to finish
  • Apply loyalty programs (cash and points)
  • Protect sensitive information and uphold privacy policies
  • Meet key performance metrics (quality, adherence, attendance)
  • Engage in ongoing training and team collaboration

Requirements

  • 3+ years’ experience in the travel industry (retail or leisure focus)
  • 1+ year of customer service in a high-touch environment
  • Proficiency in Amadeus (GDS) is required
  • Certifications: TICO (mandatory) & OPC ( if based in Quebec)
  • Bilingual: Fluent in English and French, both written and spoken
  • Strong communication and multitasking skills
  • Ability to work independently and manage priorities
  • Technical Requirements: A stable wired internet connection (WiFi not recommended)

What we offer

  • Remote Flexibility – Work from the comfort of your home, no commute needed
  • Travel-Centric Focus – Help clients plan flights, getaways, excursions, and more
  • Performance Culture – Be recognized and rewarded for the quality of your work
  • Supportive Team – Work alongside experienced professionals who have your back
  • Continuous Learning – Stay sharp with evolving destination and product knowledge
  • Purposeful Work – Join a team that values collaboration, creativity, and integrity
  • access to a recognition and rewards program (monetary & non-monetary)
Randstad - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Bilingual Travel Agent

8 matching positions

New

Bilingual Travel Agent

We’re looking for a Bilingual Travel Agent to join a vibrant and growing team th...
Location
Location
Canada , Toronto
Salary
Salary:
22.00 USD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 28, 2026
Flip Icon
Requirements
Requirements
  • 3+ years’ experience in the travel industry (retail or leisure focus)
  • 1+ year of customer service in a high-touch environment
  • Proficiency in Amadeus (GDS) is required
  • Certifications: TICO (mandatory) & OPC (if based in Quebec)
  • Bilingual: Fluent in English and French, both written and spoken
  • Strong communication and multitasking skills
  • Ability to work independently and manage priorities
  • Technical Requirements: A stable wired internet connection (WiFi not recommended)
Job Responsibility
Job Responsibility
  • Handle client travel requests via phone, email, and chat
  • Provide expert advice on travel plans, documents, and safety requirements
  • Book and modify travel: flights, accommodations, car rentals, insurance, excursions
  • Troubleshoot issues and ensure clients feel supported from start to finish
  • Apply loyalty programs (cash and points)
  • Protect sensitive information and uphold privacy policies
  • Meet key performance metrics (quality, adherence, attendance)
  • Engage in ongoing training and team collaboration
What we offer
What we offer
  • Access to a recognition and rewards program (monetary & non-monetary)
  • Remote Flexibility
  • Travel-Centric Focus
  • Performance Culture
  • Supportive Team
  • Continuous Learning
  • Purposeful Work
  • Fulltime
Read More
Arrow Right

Bilingual Travel And Customer Service Agent

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Ottawa
Salary
Salary:
22.00 USD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 27, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French to effectively manage daily communications with out-of-province clients and partners
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • Fulltime
Read More
Arrow Right
New

Bilingual Travel and Customer Service Agent

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Toronto
Salary
Salary:
22.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 17, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French to effectively manage daily communications with out-of-province clients and partners
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips, ensuring every stakeholder is informed and prepared
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • Ongoing GDS updates and educational refreshers
  • Fulltime
Read More
Arrow Right
New

Bilingual Travel And Customer Service Agent

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Toronto
Salary
Salary:
22.00 USD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 23, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French to effectively manage daily communications with out-of-province clients and partners
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips, ensuring every stakeholder is informed and prepared
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • Fulltime
Read More
Arrow Right

Bilingual Travel and Customer Service Agent – Remote

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Montréal
Salary
Salary:
22.00 USD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 27, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French to effectively manage daily communications with out-of-province clients and partners
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • 2 weeks of paid professional integration + ongoing GDS updates
  • 100% remote position
  • Work in an environment where you are empowered to take the initiative and are recognized for your individual contribution
  • Stay ahead of the industry with ongoing GDS updates and educational refreshers
  • Fulltime
Read More
Arrow Right

Bilingual Travel and Customer Service Agent – Remote

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Toronto
Salary
Salary:
22.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
July 03, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French to effectively manage daily communications with out-of-province clients and partners
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips, ensuring every stakeholder is informed and prepared
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • 100% remote position
  • Ongoing GDS updates and educational refreshers
  • 2 weeks of paid professional integration
  • Fulltime
Read More
Arrow Right

Bilingual Travel and Customer Service Agent – Remote

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Edmonton
Salary
Salary:
22.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 27, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French to effectively manage daily communications with out-of-province clients and partners
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips, ensuring every stakeholder is informed and prepared
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • 100% remote position
  • Ongoing GDS updates and educational refreshers
  • 2 weeks of paid professional integration
  • Fulltime
Read More
Arrow Right

Bilingual Air Agent

In a world that never stops moving, our travelers rely on more than just a booki...
Location
Location
Canada , Toronto
Salary
Salary:
22.00 CAD / Hour
https://www.randstad.com Logo
Randstad
Expiration Date
June 27, 2026
Flip Icon
Requirements
Requirements
  • Minimum of 3 years in the travel industry (Airline, Retail, or TMC)
  • Fluent in English and French
  • Extensive knowledge of Amadeus GDS (Ticketing and Reissuing is a must)
  • Advanced skills in MS Office (Word, Excel, Outlook) and Teams
  • TICO certification is required (OPC certification is mandatory for Quebec-based candidates)
  • An independent, fast learner who can maintain high accuracy in a high-volume, fast-paced environment
  • A dedicated home office with a reliable wired internet connection
Job Responsibility
Job Responsibility
  • Utilize preferred airline suppliers to build and present optimized air itineraries that balance cost, efficiency, and traveler needs
  • Masterfully navigate Amadeus queues to monitor ticket requirements, process exchanges, and handle full or partial refunds with surgical precision
  • Proactively manage schedule changes to ensure zero disruption to the traveler
  • Execute all ARC/BSP documentation and maintain rigorous up-to-date knowledge of airline contracts to ensure the best utilization of preferred supplier agreements
  • Collaborate with internal partners to explain travel restrictions, rules, and safety tips
What we offer
What we offer
  • Monetary & Non-monetary Rewards Program
  • paid professional integration
  • ongoing GDS updates
  • possibility of permanency after probation
  • Fulltime
Read More
Arrow Right