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We are looking for a dedicated and bilingual individual with strong attention to detail to join our credit union team as a Teller in Milwaukee, Wisconsin. In this Contract-to-Permanent position, you will play a vital role in delivering exceptional customer service while managing financial transactions with precision. This opportunity is ideal for someone who thrives in a collaborative environment and is passionate about serving members in the non-profit industry.
Job Responsibility:
Process deposits, withdrawals, loan payments, and other financial transactions with accuracy and efficiency
Respond to member inquiries and provide tailored solutions to address their financial needs
Promote credit union products and services to strengthen member relationships and enhance satisfaction
Ensure compliance with credit union policies while maintaining accurate records of all transactions
Balance cash drawer daily and promptly resolve any discrepancies
Deliver outstanding customer service to members, fostering a welcoming and positive environment
Travel to support other branches as needed, ensuring consistent service delivery
Assist with scheduling appointments and managing email correspondence effectively
Handle inbound and outbound calls to address member concerns and provide timely assistance
Utilize software tools such as Microsoft Excel and Word to complete data entry and order processing tasks
Requirements:
Minimum of 3 years of experience in a financial institution or customer service-related industry
Proven ability to establish and maintain strong relationships with both internal teams and external customers
High school diploma or equivalent qualification required
Proficiency in answering inbound calls and managing call center customer service operations
Skilled in data entry, email correspondence, and scheduling appointments
Experience with Microsoft Excel and Word for managing records and transactions
Strong organizational skills and attention to detail in handling financial operations
Willingness to travel occasionally to support other branch locations
Bilingual in English and Spanish
What we offer:
Medical, vision, dental, and life and disability insurance
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