Bilingual technical support specialist, Randstad

Randstad

Location:
Canada, Richmond Hill

Category:
Call Center

Contract Type:
Not provided

Salary:

25.64 - 28.20 CAD / Hour

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Job Description:

Randstad is seeking a skilled and enthusiastic Bilingual French Support Specialist to join our client's team onsite in Richmond Hill, ON. This is a temporary-to-permanent, full-time position at a leader in retail office equipment and services across Canada.

Job Responsibility:

Provide first-level system support to retail stores and home office users
Troubleshoot and resolve technical issues related to POS systems, PCs, networks, and more
Collaborate with other analysts to identify and resolve complex problems
Maintain excellent customer service and communication with both internal and external stakeholders

Requirements:

1-2 years experience working in a tier 1 support or helpdesk role
Bilingual (English and French) written and oral is mandatory
Flexible availability
Excellent communication and customer service skills are mandatory
Proficiency in Microsoft 365, Adobe, and remote access software

Nice to have:

Experience with ServiceNow is an asset
Experience with AS400 tech support is an asset

What we offer:

Get your foot in the door with a growing national company
Temporary position with opportunity for permanency
Local office in Richmond Hill, ON
Equipment provided
Hands on training experience
Rotational Shifts including, no overnights

Additional Information:

Job Posted:
April 03, 2025

Expiration:
May 18, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bilingual technical support specialist