Bilingual Technical Support Specialist, Randstad

Bilingual Technical Support Specialist

Randstad

Location:
Canada, Concord

Category:
IT - Administration

Contract Type:
Not provided

Salary:

25.00 CAD / Hour

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Job Description:

Do you have a passion for Technical Support? We’re looking for individuals to join our client in Concord, ON as a Technical Support Specialist. We're looking for individuals with high energy and a focus towards customers. The Technical Support Technician will be responsible for conducting the telephone support of the Qolsys, DSC and Sur-Gard range of products. The position will report to our Intrusion Technical Support Manager, NA.

Job Responsibility:

Responding to customer calls daily professionally and efficiently
Dealing with and resolving issues within SLA times
Providing support for the Johnson Control Security Products Intrusion product range
Working on both application software and hardware products
Providing feedback to customer, colleagues and managers
Evaluation of product

Requirements:

Fluent in French is required
Strong Technical Background or Associative Degree or equivalent would be preferred
Tech-savvy individuals who can navigate IT and interactive communication tools
Experience in dealing with hardware and software issues
Strong troubleshooting skills
Action-orientated, self-starter takes initiative to resolve issues
Strong communication, interpersonal and problem-solving skills
Highly motivated, and able to develop resilient and positive professional relationships
Quick learner and team worker who provides effective communication to key stakeholders
M-F Shift work required to provide customer support to all markets (8am EST-8pm EST)
Strong English communication skills, both written and verbal

Nice to have:

Previous experience in a Technical Support or fault-finding-related role would be helpful
Experience working within the Electronic Security (Intruder Systems) or Communications industry
Understanding of electronic security products and electrical concepts
Understanding of networking principles and concepts

What we offer:

Preferred rates on health, dental, and life insurance
Corporate discount service

Additional Information:

Job Posted:
April 26, 2025

Expiration:
June 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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