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Baxter Logo Baxter · IT - Software Development

Bilingual Technical Support Specialist (French & English)

Canada, Mississauga Employment contract 57664.00 - 86496.00 CAD / Year · Job Posted June 14, 2026
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Job Description

As a Bilingual Technical Support Specialist, this is where your technical expertise directly supports healthcare professionals and helps ensure life‑saving medical devices perform safely and reliably when patients need them most. This is where you become a trusted problem‑solver—providing expert guidance, resolving complex technical issues, and delivering a customer experience that reflects Baxter’s mission to save and sustain lives. In this role, your success is measured by the quality of support you deliver, the confidence you build with customers and internal partners, and your ability to resolve issues efficiently while maintaining accurate, compliant documentation.

Job Responsibility

  • Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
  • Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
  • Document and manage all capital customer interactions and capital field service work order requests using Baxter‑approved contact management systems
  • Conduct customer follow‑up activities to confirm issue resolution and close service interactions
  • Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
  • Document and track engineering part returns for failure analysis in accordance with Baxter procedures
  • Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
  • Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
  • travel within the U.S. and Canada for training as required

Requirements

  • Bilingual proficiency in English and French (required)
  • A Bachelor’s or Associate’s degree in biomedical engineering, electrical engineering, mechanical engineering, or a related technical field (preferred), OR a degree in another field combined with relevant technical work experience, OR a high school diploma (or equivalent) with hands-on technical experience in a related field
  • Demonstrated technical aptitude through hands-on experience such as internships, co-ops, academic projects, lab work, certifications, or practical work experience in a technical environment
  • Exposure to electrical and/or mechanical systems through coursework, training, or on-the-job experience, including basic troubleshooting, testing, or diagnostics
  • Ability to read and interpret technical documentation (e.g., manuals, service guides, blueprints, or schematics), or a strong willingness to learn
  • Experience documenting technical issues, service activities, or project work using structured tools or systems (academic or professional), or the ability to quickly learn new systems
  • Willingness and ability to travel within the U.S. and Canada for training as required

Nice to have

  • Familiarity with order management, service documentation, or inventory tracking concepts through work, coursework, or projects is an asset
  • Proficiency with Microsoft Word, Excel, and PowerPoint (or similar tools)
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Bilingual Technical Support Specialist (French & English)

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  • Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
  • Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
  • Document and manage all capital customer interactions and capital field service work order requests using Baxter-approved contact management systems
  • Conduct customer follow-up activities to confirm issue resolution and close service interactions
  • Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
  • Document and track engineering part returns for failure analysis in accordance with Baxter procedures
  • Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
  • Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
  • travel within the U.S. and Canada for training as required
  • Fulltime
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Bilingual Technical Support Specialist (French & English)

This is where your work makes a difference. At Baxter, we believe every person—r...
Location
Location
Canada , Mississauga
Salary
Salary:
57664.00 - 86496.00 CAD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
Flip Icon
Requirements
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  • Bilingual proficiency in English and French (required)
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  • Ability to read and interpret technical manuals, service documentation, blueprints, and electrical schematic diagrams
  • Experience documenting technical issues, service requests, or project work using structured systems or tools (academic or professional)
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Job Responsibility
  • Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
  • Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
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  • Conduct customer follow-up activities to confirm issue resolution and close service interactions
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  • Document and track engineering part returns for failure analysis in accordance with Baxter procedures
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Location
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Canada , Mississauga
Salary
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57664.00 - 86496.00 CAD / Year
https://www.baxter.com/ Logo
Baxter
Expiration Date
Until further notice
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Requirements
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  • Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
  • Document and manage all capital customer interactions and capital field service work order requests using Baxter-approved contact management systems
  • Conduct customer follow-up activities to confirm issue resolution and close service interactions
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