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Baxter Logo Baxter · IT - Software Development

Bilingual Technical Support Specialist (French & English)

Canada, Mississauga Employment contract 57664.00 - 86496.00 CAD / Year · Job Posted May 28, 2026
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Job Responsibility

  • Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
  • Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
  • Document and manage all capital customer interactions and capital field service work order requests using Baxter-approved contact management systems
  • Conduct customer follow-up activities to confirm issue resolution and close service interactions
  • Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
  • Document and track engineering part returns for failure analysis in accordance with Baxter procedures
  • Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
  • Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
  • travel within the U.S. and Canada for training as required.

Requirements

  • Bilingual proficiency in English and French (required)
  • Bachelor's degree in biomedical engineering, Electrical Engineering, or Mechanical Engineering (required)
  • Hands-on technical experience gained through internships, co-op placements, academic projects, laboratory work, or entry-level technical roles
  • Exposure to electrical and mechanical systems through coursework, labs, or field experience, including troubleshooting, testing, or diagnostics
  • Ability to read and interpret technical manuals, service documentation, blueprints, and electrical schematic diagrams
  • Experience documenting technical issues, service requests, or project work using structured systems or tools (academic or professional)
  • Familiarity with order management, service documentation, or inventory tracking concepts through coursework, projects, or work experience
  • Proficiency with Microsoft Word, Excel, and PowerPoint
  • ability to travel within the U.S. and Canada for training as required

What we offer

  • Management Incentive Compensation Plan (target payout)
  • equitable pay
  • reasonable accommodations for disabilities
  • recruitment fraud protection
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  • Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
  • Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
  • Document and manage all capital customer interactions and capital field service work order requests using Baxter-approved contact management systems
  • Conduct customer follow-up activities to confirm issue resolution and close service interactions
  • Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
  • Document and track engineering part returns for failure analysis in accordance with Baxter procedures
  • Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
  • Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
  • travel within the U.S. and Canada for training as required
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Bilingual Technical Support Specialist (French & English)

This is where your work makes a difference. At Baxter, we believe every person—r...
Location
Location
Canada , Mississauga
Salary
Salary:
57664.00 - 86496.00 CAD / Year
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Expiration Date
Until further notice
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Requirements
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  • Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
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  • Document and track engineering part returns for failure analysis in accordance with Baxter procedures
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