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NTT DATA Logo NTT DATA · Sales

Bilingual Technical Sales Specialist

Canada Employment contract 16.20 - 17.70 CAD / Hour · Job Posted May 04, 2026
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Job Description

As a Technical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer. This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you would be a great fit for our team!

Job Responsibility

  • Connect with customers from coast-to-coast
  • Conduct outbound calls for customer retention, sales, and services
  • Promote and recommend the latest products and services to customers on outbound sales queues
  • Manage call flows, provide first call resolution and satisfying customer expectations
  • Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
  • Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
  • Meeting key performance indicators
  • Following up with customers to ensure customer satisfaction and expanding sales opportunities
  • Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
  • Accurately resolve customer questions with a high level of professionalism
  • Accurately document customer interactions within the appropriate systems
  • Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
  • Maintain a high level of competition and product knowledge
  • Maintain a high level of confidentiality
  • Other job tasks as required

Requirements

  • Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is required
  • A flexible schedule (including evenings and weekends)
  • Strong communication skills (verbal and written) with the ability to clearly explain products, pricing, and solutions
  • Proven ability to meet or exceed performance targets in a fast‑paced environment
  • An ability to build rapport with customers
  • An ability to multitask while managing call flows and maintaining accuracy
  • An ability to navigate multiple computer systems
  • An ability to meet or exceed key performance indicators (KPIs) such as sales targets, retention goals, call quality, and productivity metrics
  • An ability to work in a target-driven environment
  • High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
  • A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction
  • You must be connected via Ethernet port and not by Wi-Fi
  • Ability to download and use the Google Authenticator app
  • Must have IOS 11 or Android version 10 (or newer)

What we offer

  • All equipment required for you to be successful in your role
  • Virtual paid training
  • Comprehensive benefits package (medical, vision, and dental)
  • Employee Assistance Program
  • RRSP program options
  • Short- and Long-Term Disability options
  • Rewards and Recognition programs
  • Internal career advancement opportunities
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