Bilingual Technical Sales Specialist (French/English) Job at NTT DATA (Ottawa)

Job Description

As a Technical Sales Specialist, you will support our client’s suite of products and services where applicable and provide product/service options that are tailored to the needs of the customer. This team provides excellent service in connecting with customers, analyzing their needs, and offering customized solutions. If you are someone who is agile, self-driven with strong communication skills, have a passionate for sales, easily builds rapport, deliver consistent results and is and is genuinely invested in helping others, you would be a great fit for our team!

Job Responsibility

Connect with customers from coast-to-coast
Conduct outbound calls for customer retention, sales, and services
Promote and recommend the latest products and services to customers on outbound sales queues
Manage call flows, provide first call resolution and satisfying customer expectations
Strive to understand the customer’s situation and recognize the customer’s needs while providing customized solutions
Create a need by educating customers on product & services and execute business strategy that meets or exceeds financial objectives
Meeting key performance indicators
Following up with customers to ensure customer satisfaction and expanding sales opportunities
Take accountability, and the appropriate action, to resolve customer issues efficiently and effectively as if they were your own
Accurately resolve customer questions with a high level of professionalism
Accurately document customer interactions within the appropriate systems
Communicate effectively to customers regarding account information, products, pricing, promotions, etc.
Maintain a high level of competition and product knowledge
Maintain a high level of confidentiality
Other job tasks as required

Requirements

Experience in Customer Care, Retention, Inbound Sales, or Outbound Sales is required
A flexible schedule (including evenings and weekends)
Strong communication skills (verbal and written) with the ability to clearly explain products, pricing, and solutions
Proven ability to meet or exceed performance targets in a fast‑paced environment
An ability to build rapport with customers
An ability to multitask while managing call flows and maintaining accuracy
An ability to navigate multiple computer systems
An ability to meet or exceed key performance indicators (KPIs) such as sales targets, retention goals, call quality, and productivity metrics
An ability to work in a target-driven environment
High Speed internet with a minimum 30mb/s download and 10mb/s upload speeds (No Satellite Internet)
A physical space where you can fit your PC and Monitor near a router or modem that is private and free of distraction
You must be connected via Ethernet port and not by Wi-Fi
Ability to download and use the Google Authenticator app
Must have IOS 11 or Android version 10 (or newer)

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Bilingual Technical Sales Specialist (French/English)

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