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Bilingual technical customer success specialist

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Randstad

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Location:
Japan , Tokyo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

4000000.00 - 5000000.00 JPY / Year
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Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field
  • 2+ years of experience in product or project management within the tech industry
  • Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
  • Proven ability to learn and understand detailed technical specifications
  • Strong product and customer-oriented mindset
  • Excellent communication and interpersonal skills
  • Proficiency in Japanese (fluent level) and English (business level)

Nice to have:

  • Experience with Jira and Confluence is a plus
  • Experience with Zendesk and CRM tools (Salesforce, HubSpot, etc.) is a plus
What we offer:
  • Visa Sponsor
  • Free Meals
  • 食堂

Additional Information:

Job Posted:
December 09, 2025

Expiration:
November 30, 2027

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