Bilingual Support Engineers Job at Randstad (Tokyo)

Technical Support Engineer

Axis Security, part of HPE Aruba Networking, is seeking a Technical Support Engi...

Location

Israel , Tel Aviv

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

University degree or Related Military Training
Minimum 3 to 4 years of experience as a technical support engineer
English and Hebrew bilingual level
Personality: Teamplayer, customer-centric, proactive

Job Responsibility

Successfully resolve technical issues (hardware and software)
Respond to service, product, technical, and customer-relations questions
Proactively assist internal or external businesses and end users
Act as a mentor and guide to other employees
Recommend and explain resolutions to clients
Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings

What we offer

Comprehensive suite of benefits supporting physical, financial, and emotional wellbeing
Specific programs for career development and growth
Inclusion and celebration of individual uniqueness

Fulltime

Bilingual technical customer success specialist

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2027

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in product or project management within the tech industry
Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
Proven ability to learn and understand detailed technical specifications
Strong product and customer-oriented mindset
Excellent communication and interpersonal skills
Proficiency in Japanese (fluent level) and English (business level)

What we offer

Visa Sponsor
Free Meals
食堂

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Upper intermediate level of English
Bilingual in English/Spanish
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment
Experience with customer facing roles

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required experts together to resolve critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics, SLA and quality
Establish customer specific operational status and reporting framework

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements
Inclusive work environment

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Amiable communication, interpersonal and social skills
Bilingual in English and Spanish

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks
Review and evaluate network plans and assist in planning of new feature implementation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
High exposure to network operations environment
Experience with customer facing roles
Upper intermediate level of English required
Spanish language skills required

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion policy
Flexible work arrangements

Fulltime

Sr. Escalation Engineer

Illumio is the leader in ransomware and breach containment, redefining how organ...

Location

Japan

Salary:

14583000.00 - 17500000.00 JPY / Year

Illumio

Expiration Date

Until further notice

Requirements

Experience as a Technical Support Engineer working with Support and Services functions such as case management and call resolution management
Experience with public cloud infrastructure and services
A drive to solve practical business problems with client-centric solutions
A high attention to detail
Strong organizational, problem-solving and systems analysis skills
Strong written and verbal communication skills
Enjoy learning new technologies, applications, and systems
An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication
Deep understanding of NF-Tables, IPrule and IPsets
Understanding of PKI / CA

Job Responsibility

Work with industry leading customers in maintaining Illumio’s technology deployments
Be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
Understand customer systems and configurations
Analyse problems/defects and recommend solutions
Work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions
Set customer expectations appropriately and accurately
Provide technical product support to field engineers and technicians for complex problems on company products
May interact with customer and company personnel to isolate and fix product issues
Provide design, reliability and other technical feedback to R&D
Handle escalations to R&D as needed

What we offer

Medical
Dental
Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Paid Parental Leave
Voluntary Benefit Programs
Company Sponsored Wellness Program
Wellness Reimbursement Program
Retirement Savings

Fulltime

AI Support Engineer

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensure...

Location

Japan , Tokyo

Salary:

Not provided

OpenAI

Expiration Date

Until further notice

Requirements

8+ years of experience in user operations, technical support, or support engineering roles, ideally within tech startups or fast-paced environments
Comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python or similar) for automating repetitive tasks and integrating tools
Expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts
Naturally question established norms, skillfully identify root causes, and proactively drive innovation and process improvements
Among the very best critical thinkers, problem solvers, and communicators of complex technical issues in the industry
Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth
Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues
Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
Have high horsepower, are adept at frequent context switching and working on multiple projects at once with expansive ownership and prioritization
Fully bilingual—fluent in both Japanese and English (spoken and written)

Job Responsibility

Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms
Be among the foremost experts on everything related to OpenAI products, even where our AI does not have the answer
Be among the last line of defense before our core Product and Engineering teams, and partner with engineering and customer teams to resolve issues
Use scripting and emerging AI capabilities to improve internal tooling and automate recurring processes
Take learnings from resolving customer issues and create our approach to scaling these solutions, partnering with product and Go-To-Market teams
Orchestrate agentic improvements to our operations that will level-up our entire team
Foster a supportive and productive work culture within the User Operations team
Provide support coverage in on call shifts and during holidays and weekends based on business needs
Work a standard 5x8 work week, with 1 of the days covering weekend shifts each week (e.g., work weeks covering Tuesday - Saturday or Sunday - Thursday)

What we offer

relocation assistance

Fulltime

Industrial Engineer

The Site Industrial Engineer is responsible to ensure the optimal process flow a...

Location

Mexico , Monterrey

Salary:

Not provided

Hunter Douglas

Expiration Date

Until further notice

Requirements

Engineering degree or equivalent
At least 5 yrs of experience in Industrial Engineering
At least 1 year of experience in projects (desirable)
Bilingual in English 85%

Job Responsibility

Perform safety process walks on plant processes on weekly basis and ensure effective countermeasures to the identified IE risks, to guarantee zero accidents or ergonomic issues due to process
Develop and implement the optimal plant layout
Develop and implement the optimal process layout for each process of the plant
Develop and implement the optimal process flow for each process (including packaging)
Take and define operations cycle times for each operation of the plant
Audit the cycle times for each operation of the plant in monthly basis
Define the headcount required for each process in a monthly basis against forecasted volume
Develop and get approval from Plant Staff for the Need to Run format on monthly basis (supported by Engineering Site Lead)
Analize the process flow to balance the production lines when required
Perform Ergonomic analysis and evaluations to all the operations in the plant

What we offer

Competitive compensation package including annual bonus
Generous benefits package including major medical expenses and life insurance
Vacation days
Vacation premium
Paid time off
Christmas bonus
Food vouchers and cafeteria service
Savings fund
Career developmental opportunities
A company culture that prioritizes internal development

Fulltime

Bilingual Support Engineers

Randstad

Location:
Japan , Tokyo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
April 12, 2026

Expiration:
July 30, 2026

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