Bilingual Support Engineers Job at Randstad (Tokyo)

Bilingual technical customer success specialist

Location

Japan , Tokyo

Salary:

4000000.00 - 5000000.00 JPY / Year

Randstad

Expiration Date

November 30, 2027

Requirements

Bachelor's degree in Computer Science, Engineering, or a related field
2+ years of experience in product or project management within the tech industry
Experience managing client support activities (onboarding, inquiry handling, troubleshooting)
Proven ability to learn and understand detailed technical specifications
Strong product and customer-oriented mindset
Excellent communication and interpersonal skills
Proficiency in Japanese (fluent level) and English (business level)

What we offer

Visa Sponsor
Free Meals
食堂

New

Bilingual Technical Support Specialist (French & English)

Location

Canada , Mississauga

Salary:

57664.00 - 86496.00 CAD / Year

Baxter

Expiration Date

Until further notice

Requirements

Bilingual proficiency in English and French (required)
Bachelor's degree in biomedical engineering, Electrical Engineering, or Mechanical Engineering (required)
Hands-on technical experience gained through internships, co-op placements, academic projects, laboratory work, or entry-level technical roles
Exposure to electrical and mechanical systems through coursework, labs, or field experience, including troubleshooting, testing, or diagnostics
Ability to read and interpret technical manuals, service documentation, blueprints, and electrical schematic diagrams
Experience documenting technical issues, service requests, or project work using structured systems or tools (academic or professional)
Familiarity with order management, service documentation, or inventory tracking concepts through coursework, projects, or work experience
Proficiency with Microsoft Word, Excel, and PowerPoint
ability to travel within the U.S. and Canada for training as required

Job Responsibility

Provide technical support to customers and field service representatives via phone and email in a technical support help desk environment
Perform mechanical and electrical troubleshooting on Baxter medical devices to identify root causes and recommend appropriate solutions
Document and manage all capital customer interactions and capital field service work order requests using Baxter-approved contact management systems
Conduct customer follow-up activities to confirm issue resolution and close service interactions
Review, create, and track service part orders within the Order Management System, including order fulfillment and delivery confirmation
Document and track engineering part returns for failure analysis in accordance with Baxter procedures
Support field service, marketing, and sales teams with technical input related to product releases, upgrades, modifications, and technical documentation
Read and interpret technical service manuals, technical bulletins, blueprints, and electrical schematic diagrams
travel within the U.S. and Canada for training as required.

What we offer

Management Incentive Compensation Plan (target payout)
equitable pay
reasonable accommodations for disabilities
recruitment fraud protection

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Upper intermediate level of English
Bilingual in English/Spanish
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment
Experience with customer facing roles

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required experts together to resolve critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics, SLA and quality
Establish customer specific operational status and reporting framework

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Flexible work arrangements
Inclusive work environment

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Amiable communication, interpersonal and social skills
Bilingual in English and Spanish

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks
Review and evaluate network plans and assist in planning of new feature implementation

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing

Fulltime

Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

Colombia , Bogota

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
High exposure to network operations environment
Experience with customer facing roles
Upper intermediate level of English required
Spanish language skills required

Job Responsibility

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and as representative of the customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion policy
Flexible work arrangements

Fulltime

Launch Engineer

Hunter Douglas is the world’s leading manufacturer of window coverings and a maj...

Location

United States , Broomfield

Salary:

97000.00 - 131000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Engineering degree or equivalent
At least 5 yrs of experience in projects
At least 3 yrs of experience in process or manufacturing areas
At least 3 yrs of experience as a Leader in the manufacturing industry
Bilingual in English 90%
High Leadership skills
High analytical and problem-solving skills
High communication skills at all levels
High Planning skills
Highly Self-directed

Job Responsibility

Lead the development of a timeline for the implementation of the process and Deliverables/key milestones of the project and ensure compliance on time and within the budget
Coordinate the new process development and efficiency during the Launch and 30 days after the SOP
Support the definition of the Direct Labor needed to run for each of the new processes in the plant
Coordinate the definition of the cycle times for each operation of the new processes and maintain them during Launch
Assist in developing the Standard Work for the new processes
Participate in the development and maintenance of PFMEAs for each of the new processes
Coordinate the Supply Chain team in the plant to ensure successful processes in new launches/projects
Guarantee the industrialization of the plant in time to support the Launch
Support the Launch Lead and Engineering Site Lead to ensure a proper budget for each Launch/Project
Support the Launch Lead and the Engineering Site Lead to ensure the proper staff support and develop each Launch/Project

What we offer

Annual base salary range: $97,000.00-$131,000.00
Bonus target range: 20%-30%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Launch Engineer

The NPI Lead is responsible for manage the multidisciplinary teams in the plant ...

Location

United States , Broomfield

Salary:

97000.00 - 131000.00 USD / Year

Hunter Douglas

Expiration Date

Until further notice

Requirements

Engineering degree or equivalent
At least 5 yrs of experience in projects
At least 3 yrs of experience in process or manufacturing areas
At least 3 yrs of experience as a Leader in the manufacturing industry
Bilingual in English 90%
High Leadership skills
High analytical and problem-solving skills
High communication skills at all levels
High Planning skills
Highly Self-directed

Job Responsibility

Lead the development of a timeline for the implementation of the process and Deliverables/key milestones of the project and ensure compliance on time and within the budget
Coordinate the new process development and efficiency during the Launch and 30 days after the SOP (first 30 days after SOP is responsible together with the Process Engineer)
Support the definition of the Direct Labor needed to run for each of the new processes in the plant (together with Engineering Site Lead)
Coordinate the definition of the cycle times for each operation of the new processes and maintain them during Launch, and document it for Plant Staff approval prior to SOP (together with Engineering Site Lead)
Assist in developing the Standard Work for the new processes that allow us to achieve our targeted efficiency (including packaging)
Participate in the development and maintenance of PFMEAs for each of the new processes and support the multidisciplinary teams in the reviews of the PFMEAs during Launch in order to prevent cost of poor quality
Coordinate the Supply Chain team in the plant to ensure successful processes in new launches/projects
Guarantee the industrialization of the plant in time to support the Launch
Support the Launch Lead and Engineering Site Lead to ensure a proper budget for each Launch/Project and utilization (expenses and capex)
Support the Launch Lead and the Engineering Site Led to ensure the proper staff support and develop each Launch/Project

What we offer

Annual base salary range: $97,000.00-$131,000.00
Bonus target range: 20%-30%
Generous benefits package including medical, dental, vision, life, disability
A company culture that prioritizes internal development and professional growth
Time off with pay
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts

Fulltime

Sr. Escalation Engineer

Illumio is the leader in ransomware and breach containment, redefining how organ...

Location

Japan

Salary:

14583000.00 - 17500000.00 JPY / Year

Illumio

Expiration Date

Until further notice

Requirements

Experience as a Technical Support Engineer working with Support and Services functions such as case management and call resolution management
Experience with public cloud infrastructure and services
A drive to solve practical business problems with client-centric solutions
A high attention to detail
Strong organizational, problem-solving and systems analysis skills
Strong written and verbal communication skills
Enjoy learning new technologies, applications, and systems
An enthusiastic self-starter with a commitment to learning, customer empathy, and team communication
Deep understanding of NF-Tables, IPrule and IPsets
Understanding of PKI / CA

Job Responsibility

Work with industry leading customers in maintaining Illumio’s technology deployments
Be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request
Understand customer systems and configurations
Analyse problems/defects and recommend solutions
Work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions
Set customer expectations appropriately and accurately
Provide technical product support to field engineers and technicians for complex problems on company products
May interact with customer and company personnel to isolate and fix product issues
Provide design, reliability and other technical feedback to R&D
Handle escalations to R&D as needed

What we offer

Medical
Dental
Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Paid Parental Leave
Voluntary Benefit Programs
Company Sponsored Wellness Program
Wellness Reimbursement Program
Retirement Savings

Fulltime

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Bilingual Support Engineers

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