Bilingual Support Agent Job at H&R Block (Calgary)

Bilingual customer support agent

As a global leader in talent solutions, Randstad is seeking a dedicated Bilingua...

Location

Canada , Mississauga

Salary:

55000.00 - 65000.00 CAD / Year

Randstad

Expiration Date

May 18, 2026

Requirements

Must be fluently bilingual in English and French
1-2 years of experience in a contact centre or a specialized customer care environment
Available for rotating shifts between 9 AM and 10 PM ET, Monday to Friday
Canadian citizenship or legal authorization to work in Canada
Ability to pass a standard criminal record check
High school diploma or equivalent

Job Responsibility

Handle inbound calls and webform inquiries from the general public and registered participants with a focus on high-quality customer care
Provide assisted registration support for individuals who are unable to complete self-service registration
Process account changes, profile updates, and general inquiries within the CRM system
Recognize signs of distress and perform warm handoffs to crisis support services when necessary
Verify caller identity using established authentication methods to maintain strict privacy and confidentiality
Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup
Escalate complex technical or regulatory matters to specialized L2 Tech Agents
Maintain accurate documentation in the case management platform for audit and compliance purposes
Meet established service level agreements (SLAs) for response and resolution times
Follow Standard Operating Procedures (SOPs) and Quick Reference Guides to ensure consistent customer care

What we offer

Permanent, full-time position with long-term career stability
Hybrid work flexibility in the Mississauga area following probation
Opportunity to work in a specialized field that provides vital support to the community
Access to Randstad’s expert recruiters who provide ongoing career coaching and support
Collaborative work environment with a focus on professional development and well-being

Fulltime

Bilingual French Customer Support Agent

Are you a naturally empathetic communicator who thrives on making a genuine diff...

Location

Canada , Mississauga

Salary:

28.00 CAD / Hour

Randstad

Expiration Date

May 16, 2026

Requirements

Must be fluent in English and French
1-2 years of experience in a contact center or a specialized customer care environment
Available for night shifts between 9 AM and 10 PM ET, Monday to Friday
Legal authorization to work in Canada
Previous experience in crisis support, mental health, or regulated industries is highly desirable
Background in social work preferred
High school diploma or equivalent
post-secondary education in a related field is an asset

Job Responsibility

Handle inbound calls and webform inquiries from the general public and registered participants with a focus on high-quality customer care
Provide assisted registration support for individuals who are unable to complete self-service registration
Process account changes, profile updates, and general inquiries within the CRM system
Recognize signs of distress and perform warm handoffs to crisis support services when necessary
Verify caller identity using established authentication methods to maintain strict privacy and confidentiality
Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup
Escalate complex technical or regulatory matters to specialized L2 Tech Agents
Maintain accurate documentation in the case management platform for audit and compliance purposes
Meet established service level agreements (SLAs) for response and resolution times
Follow Standard Operating Procedures (SOPs) and Quick Reference Guides to ensure consistent customer care

What we offer

Competitive hourly pay rate of $28.00 / hour
Full time hours
Opportunity to work in a specialized field that provides vital support to the community
Access to Randstad’s expert recruiters who provide ongoing career coaching and support
Collaborative work environment with a focus on professional development and well-being

Fulltime

Brokers Manager

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Philadelphia

Salary:

66330.00 - 145860.00 USD / Year

CVS Health

Expiration Date

May 30, 2026

Requirements

Post secondary /high school education or specialized training, i.e., technical/vocational programs
bachelor’s degree required, MBA preferred
5-7 years of prior relevant experience of sales and account management experience required
experience in operating independently, managing regional travel and multiple priorities
previous broker management experience preferred, but not required
Experience working on a multidisciplinary team preferred
Bilingual Spanish preferred, but not required
Knowledge of and related experience with Medicare & Medicaid preferred
Local managed care knowledge and relationships preferred, but not required
Major account management experience preferred

Job Responsibility

Achieve monthly Managed Care Growth targets by identifying and developing assigned region with qualified and engaged agents, while supporting the success of their activity
Train engaged and developing agents on the organization’s value proposition
Agents should be proficient at differentiating value-based care versus traditional primary care models
Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities
Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners
Quickly identify the Medicare Advantage sales leaders for each carrier in the counties clinical centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season
Collaborate with regional internal growth partners in accomplishing growth targets by networking and coordinating events with Insurance Agents (IAs), General Agencies, Field Marketing Organization and local carrier leadership
Communicate, network, and negotiate with local insurance plan leaders on collaborative activities that mutually benefit the growth of both the carrier and the agent
Also, a key tactic is building local sales management relationships to where they agree to develop and support lead generation in our 5 mile radii of the centers
Establish and nurture relationships with key health insurance brokers, health plans and community influencers who have relationships with individuals on Medicare

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Bilingual commercial collection agent

Are you a skilled communicator who thrives in a fast-paced, results-driven envir...

Location

Canada , Laval

Salary:

56000.00 - 63000.00 CAD / Year

Randstad

Expiration Date

May 01, 2026

Requirements

3 years of experience in a commercial collections, understanding of equipment recovery
Excellent communication and interpersonal skills
Managing a portfolio of commercial accounts with a focus on secured assets
Negotiating repayment plans and navigating the complexities of asset-backed loans
Collaborating with internal teams to streamline the recovery process
Maintaining professional communication with clients in both French and English
Strong organizational skills and ability to manage multiple priorities
Good problem-solving and negotiation abilities
Proficient with commonly used office software

Job Responsibility

Support the resolution of pending client matters
Facilitate agreements and coordinate with various stakeholders
Collaborate with internal departments to ensure smooth workflows
Assist in follow-up related to claims and recovery processes
Conduct research to locate key contacts as needed
Refer matters to other areas of the organization when appropriate
Help prepare documentation and manage file transitions
Contribute to general team support and administrative duties

What we offer

Competitive salary and performance-based incentives
Comprehensive benefits package including insurance and retirement plans
Access to professional development and wellness programs
Supportive work culture with opportunities for growth
Additional annual bonus

Fulltime

Bilingual Territory Sales Manager

We are seeking a Bilingual Territory Sales Manager position who will be responsi...

Location

United States , Miami, FL; Fort Lauderdale, FL

Salary:

97375.00 - 151700.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Bilingual is required
Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking
Must be able to meet in person and virtual
Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
Must be able to learn and apply large amounts of technical and procedural information
Compliance with GEICO’s driving standards and/or policy
Valid driver’s license and auto insurance

Job Responsibility

Manage agents within a designated area of responsibility using in-person, virtual, phone, and email to build relationships, deliver training, and manage agency performance
Acts as subject matter expert on GEICO and GEICO-affiliated products, features, and tools while also understanding and maintaining a clear understanding of competitor offerings to increase preference for GEICO’s products
Takes national strategic initiatives and translates them into local goals and objectives to increase agent engagement, execution, and growth
Delivers effective communications
assists agencies in developing local marketing plans and strategies to meet growth goals. Uses data analysis to prepare pre-call strategies to focus on the greatest opportunity within the designated area of responsibility and/or specific agency
Monitors the performance of agents in relation to goals, procedures, and guidelines
Conducts training of agency staff on GEICO and GEICO-affiliated products, services, and value proposition
Counsel agents, and with leadership support, take disciplinary action of agents up to and including termination
Prospects, interviews, and approve new appointments to expand GEICO’s agency distribution
Adheres to the GEICO Code of Conduct, company policies and operating principles

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Seasonal Field Support Agent

Reporting to a Field Support Lead within the Support Centre, the Field Support A...

Location

Canada , Calgary

Salary:

Not provided

H&R Block

Expiration Date

Until further notice

Requirements

H&R Block Tax Training Course graduate with a grade of 80% or better a definite asset
Understanding and previous use of H&R Block tax preparation and other applicable software (CIS, TPS etc.) a definite asset
Strong preference for fluency in French and English (verbal and written)
Intermediate knowledge of MS Excel and MS Word a must
Effective organizational skills to prioritize and handle multiple initiatives simultaneously
Must be detail-oriented, organized, and analytical
Demonstrated problem solving and/or conflict resolution skills
Effective verbal, written, and interpersonal communications skills
Ability to work independently and within a support team environment
Ability to work flexible hours

Job Responsibility

Respond to level 1 incoming incidents within our ticketing system with a focus on the following: Technical support issues (software/hardware/system and software access)
Tax questions
Products & services questions
When required, update and escalate incidents with all relevant information to one of our level 2 support groups
Support end-user effectiveness on company-based software
Assists the Tax Pros with CRA problems / efile errors
Coordinate and collaborate with other support members to provide or obtain assistance to resolve support issues
Communicate with Team Leads (report common trends, training opportunities etc.)
Assist with continual service improvement initiatives tied to level 1 support
Remain current on all H&R Block products & services the Level 1 team is accountable for

Fulltime

New

Collections Agent III - Bilingual

We are seeking a high-energy, professional Bilingual Collections Agent III to jo...

Location

Canada , Saint John

Salary:

24.24 USD / Hour

Randstad

Expiration Date

June 24, 2026

Requirements

Fully fluent in French and English (verbal and written)
2–4 years of experience in a call center, financial services, or customer service environment
Exceptional verbal and written communication skills with strong negotiation and active listening abilities
Proficiency in the Microsoft Office Suite (Word, Excel, Outlook)
Proven ability to work independently, manage time effectively, and thrive in a close-knit office environment

Job Responsibility

Provide courteous, efficient, and professional service to existing and prospective customers
Engage in high-quality conversations to understand customer needs, provide financial guidance, and negotiate payment arrangements
Manage inbound and outbound call activity
Accurately record and document all customer interactions
Maintain a thorough knowledge of federal and provincial policies and regulations related to collections
Participate in daily touchpoints and contribute to process improvement opportunities
Ensure necessary due diligence is taken to support the accuracy of all customer transactions and activities

What we offer

Supportive Culture
Continuous Learning (2–4 week structured training period)
Consistent Schedule (4-day onsite work week with Friday/Sunday weekend and a work-from-home Saturday)
Career Foundation with a reputable global organization

Fulltime

Bilingual Spanish Call Center Agent

We are seeking a compassionate and professional Bilingual Spanish Call Center Ag...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
college coursework in social work, psychology, human services, or related field preferred
Bilingual fluency in Spanish and English, both verbal and written, is required
Previous experience in a call center, customer service, or social services environment is strongly preferred
Excellent communication, active listening, and interpersonal skills
Strong computer proficiency and ability to learn new software systems quickly
Ability to handle sensitive situations with empathy, discretion, and professionalism
Commitment to diversity, equity, and inclusion

Job Responsibility

Respond to inbound calls from clients seeking assistance, providing information and referrals for a variety of non-profit and community-based services
Communicate compassionately and effectively with callers in both Spanish and English
Assess client needs by actively listening, asking relevant questions, and identifying appropriate services or resources
Accurately document call details, client information, and referrals provided in the call tracking system
Maintain up-to-date knowledge of available social services, community resources, and referral procedures
Adhere to organizational protocols, confidentiality requirements, and quality standards
Escalate complex or high-risk situations to a supervisor as needed
Participate in training sessions and team meetings to continuously improve service quality and knowledge of resources
Perform other related duties as assigned to support the call center’s mission and goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual Support Agent

H&R Block

Location:
Canada , Calgary

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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