Bilingual Support Agent Job at H&R Block (Calgary)

Bilingual Customer Support Agent

Are you a compassionate communicator looking to make a meaningful difference whi...

Location

Canada , Mississauga

Salary:

60000.00 CAD / Year

Randstad

Expiration Date

April 13, 2026

Requirements

Must be fluently bilingual in English and French
1-2 years of experience in a contact centre or a specialized customer care environment
Available for rotating shifts between 9 AM and 10 PM ET, Monday to Friday
Canadian citizenship or legal authorization to work in Canada
Ability to pass a standard criminal record check
High school diploma or equivalent

Job Responsibility

Handle inbound calls and webform inquiries from the general public and registered participants with a focus on high-quality customer care
Provide assisted registration support for individuals who are unable to complete self-service registration
Process account changes, profile updates, and general inquiries within the CRM system
Recognize signs of distress and perform warm handoffs to crisis support services when necessary
Verify caller identity using established authentication methods to maintain strict privacy and confidentiality
Respond to basic operator inquiries regarding portal access, password resets, and authenticator setup
Escalate complex technical or regulatory matters to specialized L2 Tech Agents
Maintain accurate documentation in the case management platform for audit and compliance purposes
Meet established service level agreements (SLAs) for response and resolution times
Follow Standard Operating Procedures (SOPs) and Quick Reference Guides to ensure consistent customer care

What we offer

Competitive annual salary of $60,000
Permanent, full-time position with long-term career stability
Hybrid work flexibility in the Mississauga area following probation
Opportunity to work in a specialized field that provides vital support to the community
Access to Randstad’s expert recruiters who provide ongoing career coaching and support
Collaborative work environment with a focus on professional development and well-being

Fulltime

Brokers Manager

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Philadelphia

Salary:

66330.00 - 145860.00 USD / Year

CVS Health

Expiration Date

May 30, 2026

Requirements

Post secondary /high school education or specialized training, i.e., technical/vocational programs
bachelor’s degree required, MBA preferred
5-7 years of prior relevant experience of sales and account management experience required
experience in operating independently, managing regional travel and multiple priorities
previous broker management experience preferred, but not required
Experience working on a multidisciplinary team preferred
Bilingual Spanish preferred, but not required
Knowledge of and related experience with Medicare & Medicaid preferred
Local managed care knowledge and relationships preferred, but not required
Major account management experience preferred

Job Responsibility

Achieve monthly Managed Care Growth targets by identifying and developing assigned region with qualified and engaged agents, while supporting the success of their activity
Train engaged and developing agents on the organization’s value proposition
Agents should be proficient at differentiating value-based care versus traditional primary care models
Engage in educational interventions with agents to support collaborative agent relationships that can engage with grassroots and center related activities
Identify appropriate agents who are aligned with our mission, knowledgeable and culturally competent with our patient demographics and neighborhoods to engage in local grassroots and marketing lead generation opportunities in cooperation with the carrier partners
Quickly identify the Medicare Advantage sales leaders for each carrier in the counties clinical centers serve, including those agents most actively selling during the Special Enrollment Period/Lock-In season
Collaborate with regional internal growth partners in accomplishing growth targets by networking and coordinating events with Insurance Agents (IAs), General Agencies, Field Marketing Organization and local carrier leadership
Communicate, network, and negotiate with local insurance plan leaders on collaborative activities that mutually benefit the growth of both the carrier and the agent
Also, a key tactic is building local sales management relationships to where they agree to develop and support lead generation in our 5 mile radii of the centers
Establish and nurture relationships with key health insurance brokers, health plans and community influencers who have relationships with individuals on Medicare

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility

Fulltime

Bilingual Contact Centre Agent

As a Bilingual Contact Centre Representative in the customer care sector, you wi...

Location

Canada , Mississauga

Salary:

40000.00 CAD / Year

Randstad

Expiration Date

April 24, 2026

Requirements

Full bilingualism in English and French is mandatory
Ability to work 37.5 hours per week within the shift window of 8:00 AM to 8:00 PM
Willingness to cover evening shifts
High level of engagement and productivity in a remote or hybrid team setting
Prior experience in a call centre is an asset, but problem-solving potential is prioritized
Access to a reliable high-speed internet connection for remote work
Strong problem-solving abilities and a process-driven mindset
Proficiency in Microsoft Office Suite, specifically Outlook and Excel
Ability to thrive in a high-volume, fast-paced customer care environment
Technical aptitude to manage multiple software systems, including SAP

Job Responsibility

Manage approximately 100 inbound calls per day, providing support for water meter inquiries
Act as a primary point of contact for municipalities and constituents in the customer care department
Use MS Outlook, Excel, and SAP to track data and resolve customer issues
Navigate the system to manage call queues and handle times effectively
Participate in weekly team huddles and engage in daily communication via Microsoft Teams channels
Maintain productivity standards, including average call handling times of approximately 5 minutes
Collaborate with a remote team to meet collective quotas and service level agreements
Engage in continuous learning during a comprehensive 3-week training program

What we offer

Starting salary of 40k+
Monday to Friday from 8 am to 8 pm (8 hour shifts) - no weekends
Flexible work arrangements: Remote (across Canada) or Hybrid in Mississauga
Comprehensive 3-week training and a 3-month ramp-up period to ensure your success
Growth opportunities: Our client actively promotes from within their customer care and administration teams
Vibrant company culture featuring weekly contests, holiday events, raffles, and workshops
Supportive management with a focus on coaching and engagement
Flexibility for religious holidays and personal well-being
Equipment provided, including a laptop, keyboard, and mouse

Fulltime

Bilingual Contact Centre Agent

As a Bilingual Contact Centre Representative in the customer care sector, you wi...

Location

Canada , Mississauga

Salary:

40000.00 / Year

Randstad

Expiration Date

April 27, 2026

Requirements

Full bilingualism in English and French is mandatory
Ability to work 37.5 hours per week within the shift window of 8:00 AM to 8:00 PM
Willingness to cover evening shifts
High level of engagement and productivity in a remote or hybrid team setting
Prior experience in a call centre is an asset, but problem-solving potential is prioritized
Access to a reliable high-speed internet connection for remote work
Strong problem-solving abilities and a process-driven mindset
Proficiency in Microsoft Office Suite, specifically Outlook and Excel
Ability to thrive in a high-volume, fast-paced customer care environment
Technical aptitude to manage multiple software systems, including SAP

Job Responsibility

Manage approximately 100 inbound calls per day, providing support for water meter inquiries
Act as a primary point of contact for municipalities and constituents in the customer care department
Use MS Outlook, Excel, and SAP to track data and resolve customer issues
Navigate the system to manage call queues and handle times effectively
Participate in weekly team huddles and engage in daily communication via Microsoft Teams channels
Maintain productivity standards, including average call handling times of approximately 5 minutes
Collaborate with a remote team to meet collective quotas and service level agreements
Engage in continuous learning during a comprehensive 3-week training program

What we offer

Flexible work arrangements: Remote (across Canada) or Hybrid in Mississauga
Comprehensive 3-week training and a 3-month ramp-up period to ensure your success
Growth opportunities: Our client actively promotes from within their customer care and administration teams
Vibrant company culture featuring weekly contests, holiday events, raffles, and workshops
Supportive management with a focus on coaching and engagement
Flexibility for religious holidays and personal well-being
Equipment provided, including a laptop, keyboard, and mouse

Fulltime

New

Bilingual commercial collection agent

Are you a skilled communicator who thrives in a fast-paced, results-driven envir...

Location

Canada , Trois-Rivières

Salary:

56000.00 - 63000.00 CAD / Year

Randstad

Expiration Date

April 25, 2026

Requirements

3 years of experience in a commercial collections, understanding of equipment recovery
Excellent communication and interpersonal skills
Managing a portfolio of commercial accounts with a focus on secured assets
Negotiating repayment plans and navigating the complexities of asset-backed loans
Collaborating with internal teams to streamline the recovery process
Maintaining professional communication with clients in both French and English
Strong organizational skills and ability to manage multiple priorities
Good problem-solving and negotiation abilities
Proficient with commonly used office software

Job Responsibility

Support the resolution of pending client matters
Facilitate agreements and coordinate with various stakeholders
Collaborate with internal departments to ensure smooth workflows
Assist in follow-up related to claims and recovery processes
Conduct research to locate key contacts as needed
Refer matters to other areas of the organization when appropriate
Help prepare documentation and manage file transitions
Contribute to general team support and administrative duties

What we offer

Competitive salary and performance-based incentives
Comprehensive benefits package including insurance and retirement plans
Access to professional development and wellness programs
Supportive work culture with opportunities for growth
Additional annual bonus

Fulltime

New

Bilingual commercial collection agent

Are you a skilled communicator who thrives in a fast-paced, results-driven envir...

Location

Canada , Laval

Salary:

56000.00 - 63000.00 CAD / Year

Randstad

Expiration Date

May 01, 2026

Requirements

3 years of experience in a commercial collections, understanding of equipment recovery
Excellent communication and interpersonal skills
Managing a portfolio of commercial accounts with a focus on secured assets
Negotiating repayment plans and navigating the complexities of asset-backed loans
Collaborating with internal teams to streamline the recovery process
Maintaining professional communication with clients in both French and English
Strong organizational skills and ability to manage multiple priorities
Good problem-solving and negotiation abilities
Proficient with commonly used office software

Job Responsibility

Support the resolution of pending client matters
Facilitate agreements and coordinate with various stakeholders
Collaborate with internal departments to ensure smooth workflows
Assist in follow-up related to claims and recovery processes
Conduct research to locate key contacts as needed
Refer matters to other areas of the organization when appropriate
Help prepare documentation and manage file transitions
Contribute to general team support and administrative duties

What we offer

Competitive salary and performance-based incentives
Comprehensive benefits package including insurance and retirement plans
Access to professional development and wellness programs
Supportive work culture with opportunities for growth
Additional annual bonus

Fulltime

Customer Support Team Lead - Japanese Speaker

The Community Operations organization at Uber is responsible for delivering worl...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Uber

Expiration Date

Until further notice

Requirements

Bilingual Proficiency: Business-level fluency in both Japanese and English (written and verbal)
Some experience in retail, hospitality, or customer service in-person or contact center environment
At least 2 years of people management experience
Basic project management skills
Proficiency in Google Suite

Job Responsibility

Manage team performance and drive results, guide adherence to policies
Lead, coach, mentor, and motivate employees
Partner with Recruiting team on hiring
Lead improvements on support logic and processes
Address and resolve escalations or further escalate
Maintain stakeholder relationships
Drive accountability on policies and other guidelines
Execute root causes analysis action plans from escalations and agent’s performance
Leverage audit results from Service Quality members and guide towards progressive improvements
identify opportunities for additional training & development

Bilingual Territory Sales Manager

We are seeking a Bilingual Territory Sales Manager position who will be responsi...

Location

United States , Miami, FL; Fort Lauderdale, FL

Salary:

97375.00 - 151700.00 USD / Year

Geico

Expiration Date

Until further notice

Requirements

Bilingual is required
Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing, and speaking
Must be able to meet in person and virtual
Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills
Must be able to learn and apply large amounts of technical and procedural information
Compliance with GEICO’s driving standards and/or policy
Valid driver’s license and auto insurance

Job Responsibility

Manage agents within a designated area of responsibility using in-person, virtual, phone, and email to build relationships, deliver training, and manage agency performance
Acts as subject matter expert on GEICO and GEICO-affiliated products, features, and tools while also understanding and maintaining a clear understanding of competitor offerings to increase preference for GEICO’s products
Takes national strategic initiatives and translates them into local goals and objectives to increase agent engagement, execution, and growth
Delivers effective communications
assists agencies in developing local marketing plans and strategies to meet growth goals. Uses data analysis to prepare pre-call strategies to focus on the greatest opportunity within the designated area of responsibility and/or specific agency
Monitors the performance of agents in relation to goals, procedures, and guidelines
Conducts training of agency staff on GEICO and GEICO-affiliated products, services, and value proposition
Counsel agents, and with leadership support, take disciplinary action of agents up to and including termination
Prospects, interviews, and approve new appointments to expand GEICO’s agency distribution
Adheres to the GEICO Code of Conduct, company policies and operating principles

What we offer

Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being
Financial benefits including market-competitive compensation
a 401K savings plan vested from day one that offers a 6% match
performance and recognition-based incentives
and tuition assistance
Access to additional benefits like mental healthcare as well as fertility and adoption assistance
Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year

Fulltime

Bilingual Support Agent

H&R Block

Location:
Canada , Calgary

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 20, 2026

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