Bilingual Spanish Speaking Customer Service Representative

• Respond to inbound calls from customers with inquiries about mortgage payments, escrow accounts, and loan information
• Make outbound calls to customers to address missed or overdue payments and provide guidance on account resolution
• Deliver accurate and customer-focused assistance, ensuring all questions are addressed promptly and professionally
• Maintain detailed and precise records of all customer interactions in the internal system
• Adhere to company policies and compliance standards while providing consistent and reliable service
• Participate in training sessions and ongoing coaching to enhance skills and stay updated on industry practices
• Collaborate with team members to ensure a seamless and efficient customer service experience

• Previous experience in customer service, such as in a call center, administrative support, or retail environment
• Verbal bilingual Spanish speaking abilities
• Capacity to handle high call volumes while maintaining a detail-oriented approach
• Availability to work on-site Monday through Friday, with occasional half day Saturday shifts once per month
• Interest in learning about the mortgage industry and growing within the organization
• Exceptional attention to detail and the ability to document information accurately

Familiarity with handling both inbound and outbound calls is a plus

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan