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Robert Half is partnering with a growing manufacturing company to hire an Order Processing Specialist. This role is ideal for someone who enjoys working behind the scenes to ensure customer orders are entered accurately, shipments are coordinated efficiently, and customers receive exceptional service throughout the order lifecycle. The ideal candidate is detail-oriented, organized, and thrives in a fast-paced environment.
Job Responsibility
Accurately enter and maintain customer orders within the company's ERP system
Review orders for pricing, product specifications, quantities, and shipping requirements
Communicate with customers regarding order status, backorders, delivery timelines, and product availability
Partner with production, purchasing, warehouse, and logistics teams to ensure orders are fulfilled on schedule
Prepare shipping documentation, purchase orders, and order acknowledgments
Resolve order discrepancies, shipping issues, and customer concerns in a timely manner
Maintain accurate customer accounts and update order information as needed
Assist with inventory inquiries and coordinate product availability with internal departments
Support sales representatives by providing order updates and administrative assistance
Perform general administrative duties and assist with special projects as assigned
Requirements
2+ years of experience in order processing, customer service, inside sales support, or a related administrative role
Previous experience in a manufacturing, distribution, or industrial environment is highly preferred
Strong data entry skills with exceptional accuracy and attention to detail
Proficiency in Microsoft Office, particularly Excel, with experience working in ERP or order management systems
Excellent written and verbal communication skills with a customer-focused approach
Ability to prioritize multiple tasks and work efficiently under tight deadlines
Bilingual in English and Spanish
What we offer
medical, vision, dental, and life and disability insurance