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Aramark Logo Aramark · Human Resources

Bilingual Spanish HR Coordinator

United States, Nashville · Job Posted January 22, 2026
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Job Description

The HR Coorinator, tier 1 Shared Services is a member of the myHR (shared services) call center and is responsible for providing customer service to employees, managers and the HR community in response to inquiries related to a broad range of HR related topics, including but not limited to HR policy, staffing, benefits and performance management. The HR Coordinator, Tier 1 will perform administrative, transactional, and data/records management activities in support of HR and HRIS functions, including processing lifecycle transactions such as onboarding, status change, compensation, separations, etc.

Job Responsibility

  • Provide excellent customer service in response to phone and online inquiries from employees and managers
  • Resolve inquiries by accessing information in multiple HR systems
  • Triage general inquiries to ensure correct work category is assigned
  • Escalate more complex issues to Tier 2 within myHR or the appropriate COE for advanced support and follow up as required
  • Process transactions by collecting required information or back-up documentation from the employee, manager or HR
  • Respond to phone or online help requests on navigating the HR Portal and other HR related systems
  • Perform quality assurance reviews on electronic and manual transactions
  • Partner with Payroll and other COEs, as appropriate to resolve issues
  • Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs)
  • Process HR transactions in HCMS
  • Run queries and ad-hoc reports from HCMS as needed
  • Triage cases as received
  • Review and ensure case was completed fully and accurately
  • HRA will rotate across team in various roles to include triage of cases, auditing, processing, and quality improvement processes
  • Participation in employee engagement activities
  • Special projects as assigned

Requirements

  • Bachelor’s degree in HR or related field strongly preferred
  • Knowledge of HR concepts and terminology
  • Experience working in a call center environment strongly preferred
  • Effective verbal communication skills
  • Effective listening skills
  • Strong customer service orientation
  • Confident phone presence
  • Strong ability to grasp information quickly and probe effectively when required
  • Excellent organizational skills and the ability to prioritize requests and duties
  • Attention to detail
  • Effective research, problem-solving and follow-through skills
  • Strong computer/technical skills
  • previous HRIS experience preferred
  • Ability to remain positive under pressure

What we offer

  • Flexible work arrangements
  • Generous PTO, Vacation and 9 paid holidays
  • Volunteer days, community partnerships, Employee Assistance Program
  • Employee discounts on select services and products
  • Your choice of three medical plan tiers, two carriers to choose from & My Healthy Changes well-being program
  • Adoption Assistance & Paid Parental Leave
  • Tuition Funding Sources and Scholarship Programs
  • Retirement plan (401K or SIRP for those eligible) with match on annual contributions
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