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Are you passionate about making a positive impact in your community? We are working with a large nonprofit organization seeking a Bilingual (Spanish) Help Line Call Center Agent and be a vital connection for individuals seeking support, information, and resources.
Job Responsibility
Answer incoming calls and provide compassionate assistance to clients in need
Assess caller needs promptly and connect them with appropriate support services or resources
Maintain accurate records of all interactions and ensure confidentiality of sensitive information
Input and manage data related to client cases and referrals efficiently
Participate in ongoing training to remain knowledgeable about available support programs
Collaborate with team members and external partners to meet organizational goals
Requirements
Previous experience in a call center, help line, or customer support role preferred
Strong communication and active listening skills
Ability to remain calm and empathetic in high-pressure situations
Proficiency with computer applications and data entry
Commitment to the mission and values of our nonprofit organization