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Bilingual Spanish Front Desk Team Member

United States, Chelsea Employment contract · Job Posted May 06, 2026
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Job Description

We are looking for a bilingual Spanish-speaking front desk team member to support housing-related administrative and resident-facing services in Chelsea, Massachusetts. This Contract position plays an important role in welcoming visitors, handling inquiries, and assisting with eligibility, rent-related communication, and appointment coordination. The ideal candidate brings strong organization, attention to detail, and communication skills while managing sensitive information with care.

Job Responsibility

  • Welcome applicants, tenants, and visitors at the front desk while providing courteous bilingual support in Spanish and English
  • Review income information and apply established guidelines to help calculate tenant rent amounts accurately
  • Evaluate application details against housing program criteria to support eligibility determinations
  • Draft and distribute written notices regarding rent updates, appointments, and other tenant-related matters
  • Conduct interviews with applicants and residents, including arranging and confirming re-examination meetings
  • Maintain complete and accurate files by entering data, organizing documentation, and safeguarding confidential records
  • Coordinate calendars for interviews, orientations, and other office appointments to ensure timely follow-up
  • Prepare clear correspondence such as letters, emails, and memos while responding to questions about policies and procedures
  • Partner with property management and internal teams to support occupancy goals and assist with outreach efforts that help reduce vacancies

Requirements

  • Fluency in both Spanish and English, with the ability to communicate clearly with applicants, tenants, and staff
  • Experience working in a front desk, receptionist, customer service, or administrative support role
  • Proficiency with multi-line phone systems and standard office software, including Microsoft Word, Excel, and Outlook
  • Strong data entry skills with close attention to detail and accuracy in recordkeeping
  • Ability to schedule appointments, manage files, and handle multiple priorities in a fast-paced office setting
  • Strong interpersonal skills and the ability to explain policies and procedures in a clear, respectful manner
  • Discretion in handling sensitive tenant and applicant information while maintaining confidentiality

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

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