Bilingual Spanish/English Patient Access Representative Job at Robert Half (Palo Alto)

Job Description

We are looking for a Bilingual (Spanish/English) Patient Access Representative to support this onsite front-end patient registration and admission activities for a Long-term Contract position in Palo Alto, California. This role is well suited for someone early in their career who brings strong customer service skills, attention to detail, and a detail-oriented approach to patient interactions. The selected candidate will help verify coverage, collect required documentation, process point-of-service payments, and assist with routine service needs while maintaining accuracy, compliance, and productivity standards.

Job Responsibility

Register patients accurately and complete admission-related tasks while ensuring required forms and supporting documents are properly gathered and recorded
Verify insurance details and other available financial resources to help support billing accuracy and patient access to care
Receive and document payments collected at the time of service using secure cash-handling and payment-processing practices
Respond to routine patient questions and concerns in a courteous manner, providing timely assistance and appropriate follow-up
Address straightforward service issues and escalate complicated registration matters to senior team members when needed
Meet departmental productivity goals and weekly performance expectations by managing assigned priorities efficiently
Use patient access systems and related software to maintain complete, accurate records and support daily operational workflows

Requirements

Knowledge of Medical Terminology such as Medicare, Medi-Cal, Workers Comp, Managed Care (HMO, PPO, POS, etc.), Children's Health Programs (CCS, GHPP, Healthy Families, etc.)
High school diploma or equivalent
Strong customer service and communication skills, with the ability to interact effectively with patients and staff
Comfortable using computer systems and software applications related to registration, billing, and documentation
Working knowledge of medical terminology and common coverage programs, including Medicare, Medi-Cal, managed care, workers' compensation, and similar plans
Ability to write and speak clearly in English for clear correspondence and patient-facing interactions
Bilingual English and Spanish skills are preferred
Ability to stay organized, protect confidential information, and maintain accuracy in a fast-paced healthcare setting

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

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Bilingual Spanish/English Patient Access Representative

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