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Bilingual Spanish/English Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Chicago

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are offering a permanent employment opportunity for a Bilingual Spanish/English Customer Service Representative in Chicago, Illinois. As a part of our team, you will be a crucial element in supporting the Producer Services contact center, managing customer interactions through both calls and emails in a high-volume environment.

Job Responsibility:

  • Serve customers efficiently by managing incoming calls and emails
  • Ensure a superior customer experience by handling caller requests accurately and professionally
  • Establish a quick rapport with customers, identifying and exceeding their expectations
  • Navigate multiple systems and applications to research, analyze and resolve customer inquiries
  • Uphold performance and quality standards for customer service
  • Make informed decisions and solve problems while maintaining a positive phone interaction
  • Learn and understand the basic concepts of personal lines insurance principles and the products we offer
  • Collaborate with team members and business partners to ensure a positive customer experience
  • Be willing to work on a flexible schedule, including potential overtime and weekend hours
  • Handle special requests and complete additional tasks as needed

Requirements:

  • Proficiency in both Spanish and English languages
  • Demonstrated experience in Customer Service
  • Exceptional Communication Skills
  • Proficiency in Microsoft Excel
  • Prior experience in Operations
  • Ability to conduct Research effectively
  • Experience in handling Inbound and Outbound Calls
  • Knowledge of Insurance protocols and procedures
  • Familiarity with the About Time software
  • Capability in Revenue Accounting
  • Ability to perform Ad Hoc Financial tasks
  • Experience in Claim Administration
  • Understanding of Property norms and regulations
  • Strong Collaboration skills
  • Understanding of basic principles related to the role
  • Advanced Computer Skills
  • Willingness to work Onsite
  • Good Decision-Making skills
  • Experience in Underwriting
  • Ability to work with Business Partners
  • Experience in handling Disability Claims
  • Ability to maintain Quality Standards
  • Ability to conduct oneself in a Detail Oriented Manner
What we offer:
  • competitive compensation and benefits
  • free online training
  • medical insurance
  • vision insurance
  • dental insurance
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 26, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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