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We are looking for a dedicated and compassionate Bilingual Spanish Customer Service Representative to join our team in San Diego, California. In this Contract to permanent position, you will be at the forefront of delivering exceptional service to individuals seeking support, referrals, and information. This role provides an opportunity to make a meaningful impact in the non-profit industry while working in a mission-driven environment.
Job Responsibility:
Respond to incoming inquiries via phone, chat, or email, providing accurate information and assistance
Document interactions and updates promptly in web-based systems to maintain accurate records
Stay informed about available community services and resources to offer appropriate referrals
Collaborate with internal teams to ensure the needs of clients are addressed effectively
Deliver outstanding customer service by handling communications with professionalism and empathy
Utilize CRM platforms and other computer systems to manage customer interactions efficiently
Assist clients with benefit and billing-related questions, ensuring clarity and resolution
Support the organization’s outreach efforts by providing thorough and timely responses
Adhere to established protocols and procedures to uphold service quality standards
Participate in training sessions to enhance skills and knowledge relevant to the role
Requirements:
Associate’s degree or higher preferred, or equivalent combination of education and experience
Minimum of 1 year of experience in a call center or customer service role
Background in social sciences such as public health, social work, psychology, or sociology is advantageous
Exceptional verbal and written communication skills in both Spanish and English
Proficiency in web-based systems, CRM tools, and Microsoft Office applications
Ability to handle inbound calls and assist customers with inquiries effectively
Strong organizational skills and attention to detail in documenting interactions
What we offer:
medical, vision, dental, and life and disability insurance