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Robert Half is partnering with a growing organization seeking a customer-focused and bilingual Spanish-English Customer Service Representative to join their team. This is an excellent opportunity for a motivated professional who enjoys helping others, resolving inquiries, and working in a collaborative, fast-paced environment. The Bilingual Customer Service Representative will serve as the primary point of contact for Spanish- and English-speaking customers. This individual will handle inbound and outbound communication, provide accurate information, resolve issues efficiently, and ensure a positive customer experience.
Job Responsibility:
Respond to inbound calls, emails, and inquiries in both Spanish and English
Provide clear and accurate information regarding products, services, and policies
Resolve customer concerns professionally and escalate complex issues when necessary
Process orders, updates, payments, or service requests accurately
Document customer interactions in CRM or internal systems
Maintain strong knowledge of company products and services
Collaborate with internal departments to ensure timely resolution of customer needs
Meet performance metrics related to response time, quality, and customer satisfaction
Requirements:
Fluency in Spanish and English (written and verbal required)
1+ years of customer service, call center, or client-facing experience
Strong communication and interpersonal skills
Ability to multitask and manage high call or inquiry volume
Proficiency in Microsoft Office and CRM systems
Strong problem-solving skills and attention to detail
Professional, positive, and team-oriented attitude
Nice to have:
Experience in a call center or high-volume customer service environment
Experience in healthcare, financial services, nonprofit, or corporate support settings
Associate’s or Bachelor’s degree (preferred but not required)
What we offer:
medical, vision, dental, and life and disability insurance