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Bilingual Spanish Customer Service Representative

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Robert Half

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Location:
United States , Indianapolis

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment. This contract-to-permanent position is ideal for someone who enjoys resolving inquiries, guiding customers through service options, and delivering a positive experience across every interaction. The person in this role will handle account-related questions, document service needs accurately, and help customers understand available products, pricing, and convenient payment solutions.

Job Responsibility:

  • Respond to inbound customer inquiries and provide timely, attentive support
  • Create and document service cases for customer issues
  • Explain available products, service features, fees, and pricing details
  • Use customer service platforms and internal tools efficiently
  • Resolve routine issues by following established procedures and escalate more complex matters
  • Meet performance expectations related to service quality, productivity, and call center standards
  • Encourage customers to use digital and self-service resources
  • Share information about current promotions, enhanced offerings, and prepayment options
  • Perform additional support tasks and related duties as assigned

Requirements:

  • Previous experience in customer service, call center support, or a similar client-facing role
  • Strong data entry skills with careful attention to detail and accuracy in documentation
  • Ability to research account information, identify solutions, and follow standard procedures effectively
  • Clear written and verbal communication skills, including clear and accurate email correspondence
  • Experience preparing quotes, explaining rates, or discussing service charges with customers
  • Comfortable working with multiple systems and navigating between tools in a fast-paced environment
  • Bilingual Spanish language skills are required
  • Dependable work habits and the ability to meet quality and performance metrics
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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