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Bilingual Spanish Customer Service Representative

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Robert Half

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Location:
United States , Los Angeles

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The role includes providing support to English and Spanish calling queues through answering and transferring calls, assisting callers and providing information. The support staff would also provide child care referrals to families. Support staff would assist with provider update calls, updating provider profiles and data entry (English and Spanish).

Job Responsibility:

  • Assist with R&R English and Spanish Calling Queues (assisting callers, transferring calls)
  • Provide child care referrals to families
  • Provide child development and community resources to callers
  • Update computerized provider records
  • Assist with provider updates (data entry, provider profiles)
  • Assist with department special projects and events (mass mailings, trainings/workshops)

Requirements:

  • Bilingual English and Spanish
  • Customer service skills and/or phone experience
  • written and verbal communication skills
  • Computer and technology skills, including data entry

Nice to have:

  • Knowledge of child care and child development is a plus
  • Knowledge of community resources is a plus
  • Interpersonal skills
  • active listening
  • team player
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 20, 2026

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