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Our team is partnering with a well-established non-profit organization serving the San Diego community. This is a contract-to-hire Call Center role ideal for candidates who are passionate about helping others and making a meaningful impact.
Job Responsibility:
Handle a high volume of inbound and outbound calls from community members
Provide assistance, information, and resources to individuals and families in need
Communicate clearly and compassionately in both English and Spanish
Accurately document calls and case details in internal systems
Follow established call center procedures and compliance guidelines
Work collaboratively with internal teams to ensure community needs are met
Requirements:
Bilingual: Fluent in English and Spanish (required)
Previous call center, customer service, or community service experience
Strong communication, listening, and problem-solving skills
Ability to handle sensitive conversations with empathy and professionalism
Reliable, punctual, and able to work in a fast-paced environment
Must be able to commute daily to Kearny Mesa, San Diego
Nice to have:
Experience working with non-profits, social services, or community-based programs
Familiarity with CRM or call-tracking systems
What we offer:
medical, vision, dental, and life and disability insurance
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