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Bilingual Spanish Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Rosedale

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Bilingual Spanish Customer Service Representative provides exceptional customer support in both English and Spanish. This position plays a key role in ensuring customer satisfaction by handling inquiries, resolving issues, and delivering accurate information about products and services. The ideal candidate is detail oriented, patient, and able to communicate clearly in both languages.

Job Responsibility:

  • Respond to customer inquiries via phone, email, chat, or in person in both English and Spanish
  • Provide product, service, and account information accurately and efficiently
  • Handle customer complaints, process orders, and assist with billing or service requests
  • Translate and interpret customer communications or documentation as needed
  • Maintain and update customer records, documenting all interactions in the CRM system
  • Collaborate with internal departments (sales, operations, billing, technical support) to resolve customer concerns
  • Meet or exceed performance goals, including response time, accuracy, and customer satisfaction
  • Identify and communicate opportunities for process or service improvements
  • Represent the company in a positive and detail oriented manner at all times

Requirements:

  • Fluent in both English and Spanish (verbal and written)
  • Proven experience in customer service, call center, or administrative support roles
  • Strong computer literacy, including CRM systems and Microsoft Office Suite
  • Excellent communication, listening, and problem-solving skills
  • Ability to multitask, prioritize, and stay organized in a fast-paced environment
  • Friendly, patient, and empathetic with a strong customer-first attitude
What we offer:
  • medical, vision, dental, and life and disability insurance
  • company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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