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Our client, a respected organization within the non-profit sector, is seeking a motivated Bilingual Spanish Customer Service Agent to join their team. This role is critical in supporting the organization’s mission by providing compassionate, accurate assistance to a diverse Spanish- and English-speaking community.
Job Responsibility:
Handle inbound and outbound customer service calls, emails, and chats in both Spanish and English
Assist clients and program participants with general inquiries, application support, and service updates
Document customer interactions accurately in internal systems
Resolve issues with empathy while maintaining a professional attitude, escalating cases as necessary
Deliver information about the organization’s programs, resources, and requirements
Collaborate with cross-functional team members to ensure high-quality service delivery
Maintain confidentiality and adhere to all organizational policies
Requirements:
Professional fluency in both Spanish and English (verbal and written)
Previous customer service or call center experience preferred, ideally within non-profit or social services
Strong communication, active listening, and problem-solving skills
Ability to handle sensitive information with integrity and discretion
Proficient with basic computer applications and customer service systems