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Bilingual Spanish customer service agent

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client, a respected organization within the non-profit sector, is seeking a motivated Bilingual Spanish Customer Service Agent to join their team. This role is critical in supporting the organization’s mission by providing compassionate, accurate assistance to a diverse Spanish- and English-speaking community.

Job Responsibility:

  • Handle inbound and outbound customer service calls, emails, and chats in both Spanish and English
  • Assist clients and program participants with general inquiries, application support, and service updates
  • Document customer interactions accurately in internal systems
  • Resolve issues with empathy while maintaining a professional attitude, escalating cases as necessary
  • Deliver information about the organization’s programs, resources, and requirements
  • Collaborate with cross-functional team members to ensure high-quality service delivery
  • Maintain confidentiality and adhere to all organizational policies

Requirements:

  • Professional fluency in both Spanish and English (verbal and written)
  • Previous customer service or call center experience preferred, ideally within non-profit or social services
  • Strong communication, active listening, and problem-solving skills
  • Ability to handle sensitive information with integrity and discretion
  • Proficient with basic computer applications and customer service systems
What we offer:
  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
March 14, 2026

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