Bilingual Spanish customer service agent Job at Robert Half (San Diego)

Bilingual Sales Operations Service Agent (Spanish and/or Mandarin/Cantonese)

The Sales Operations Service Agent is responsible for supporting the Sales Opera...

Location

United States

Salary:

42200.00 - 65960.00 USD / Year

Healthfirst

Expiration Date

Until further notice

Requirements

High school diploma or GED from an accredited institution
Experience providing quality service across a broad range of business topics
Telephonic customer service experience including handling of escalated calls

Job Responsibility

Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines
Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions
Resolves inquiries and issues relating to all aspects of broker/ agent business: Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions
Broker/Agent questions and issues regarding onboarding, recertification and commissions
Makes recommendations to management concerning problems, problem trends and process improvement
Maintains an open exchange of information with internal and external customers
Works with the Quality Assurance team to understand, track and trend quality performance issues
Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period and during unforeseen business disruptions
Additional duties as necessary

What we offer

medical, dental and vision coverage
incentive and recognition programs
life insurance
401k contributions

Fulltime

Bilingual Customer Sales and Service Agent

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Vancouver

Salary:

17.85 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin

Job Responsibility

Provide exceptional customer service by answering every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
Wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential

Fulltime

Bilingual Customer Sales and Service Agent

Right now, Air Canada is looking for Customer Sales and Service Agents to join o...

Location

Canada , Dorval

Salary:

17.75 CAD / Hour

Air Canada

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
Available to attend and successfully pass our approximately twelve (12) week full-time paid initial training program
Availability to work in shifts
Strong communication skills (both written and verbal)
Ability to find creative solutions to complex customer situations
An effective multi-tasker who can work independently with a minimum of supervision
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin

Job Responsibility

Provide exceptional customer service by answering every call promptly, courteously, and professionally
Be a knowledgeable source of information regarding flights, fares, destinations, and special offers
Use Air Canada’s in-house reservation system to make new flight reservations or modify existing bookings
Ensure customer satisfaction by providing timely resolutions to customer inquiries

What we offer

Eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service
A wide variety of benefit plans, including health and dental, for you and your family
Training and development tools to help unlock your full potential

Fulltime

New

Health Insurance Agent - Bilingual Spanish

At Alera Group, our Employee Benefits teams help organizations attract, retain, ...

Location

United States , Brea

Salary:

20.00 - 24.00 USD / Hour

Alera Group

Expiration Date

Until further notice

Requirements

Bilingual in Spanish and English both written and verbal
One plus years of experience in sales customer service or a related field
Understanding of health insurance plans and enrollment processes
Strong client service orientation and ability to manage multiple interactions
Excellent communication and interpersonal skills
High school diploma or equivalent with additional coursework a plus
Experience using CRM systems and platforms such as Covered California
Comfort using Google Workspace and digital systems
Attention to detail and organizational skills
Strong communication and client engagement

Job Responsibility

Partner with clients to deliver employee benefits programs that meet individual and organizational needs
Provide education and guidance on health dental vision and supplemental insurance options
Respond to client and employee inquiries with clear accurate information across phone online and in person channels
Explain key insurance concepts including deductibles co pays out of pocket maximums and subsidy eligibility
Administer benefits enrollment processes including new enrollments updates and record maintenance
Maintain accurate client documentation in CRM systems and enrollment platforms
Ensure compliance with applicable regulations and internal processes
Collaborate with carriers internal teams and third party systems to ensure accuracy and efficiency
Support new business initiatives by engaging prospective and existing clients
Identify opportunities to improve client experience and strengthen long term relationships

What we offer

Medical
Dental
Vision
Life
Disability coverage
401(k)
Generous PTO
Professional development through Alera Group Academy
Role-specific learning paths
Leadership development programs

Fulltime

Bilingual Spanish Call Center Agent

We are seeking a compassionate and professional Bilingual Spanish Call Center Ag...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent required
college coursework in social work, psychology, human services, or related field preferred
Bilingual fluency in Spanish and English, both verbal and written, is required
Previous experience in a call center, customer service, or social services environment is strongly preferred
Excellent communication, active listening, and interpersonal skills
Strong computer proficiency and ability to learn new software systems quickly
Ability to handle sensitive situations with empathy, discretion, and professionalism
Commitment to diversity, equity, and inclusion

Job Responsibility

Respond to inbound calls from clients seeking assistance, providing information and referrals for a variety of non-profit and community-based services
Communicate compassionately and effectively with callers in both Spanish and English
Assess client needs by actively listening, asking relevant questions, and identifying appropriate services or resources
Accurately document call details, client information, and referrals provided in the call tracking system
Maintain up-to-date knowledge of available social services, community resources, and referral procedures
Adhere to organizational protocols, confidentiality requirements, and quality standards
Escalate complex or high-risk situations to a supervisor as needed
Participate in training sessions and team meetings to continuously improve service quality and knowledge of resources
Perform other related duties as assigned to support the call center’s mission and goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Bilingual (Spanish) Help Line Call Center Agent

Are you passionate about making a positive impact in your community? We are work...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in a call center, help line, or customer support role preferred
Strong communication and active listening skills
Ability to remain calm and empathetic in high-pressure situations
Proficiency with computer applications and data entry
Commitment to the mission and values of our nonprofit organization
Bilingual is Spanish is highly desired

Job Responsibility

Answer incoming calls and provide compassionate assistance to clients in need
Assess caller needs promptly and connect them with appropriate support services or resources
Maintain accurate records of all interactions and ensure confidentiality of sensitive information
Input and manage data related to client cases and referrals efficiently
Participate in ongoing training to remain knowledgeable about available support programs
Collaborate with team members and external partners to meet organizational goals

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

Spanish Bilingual Sales Quality Audit Representative

We are looking for a detail-oriented audit specialist to support sales quality r...

Location

United States , Eden Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
additional education is a plus
Prior experience working in a fast-paced office or operational support environment
Hands-on background in quality auditing, monitoring, or review-based functions
Bilingual proficiency in English and Spanish
Strong attention to detail with the ability to identify process deviations accurately
Ability to manage work independently and stay organized in a remote setting
Comfort working with performance expectations related to both production and accuracy

Job Responsibility

Review sales interactions against established quality and compliance standards to identify gaps and support risk reduction
Provide constructive, timely feedback to representatives and stakeholders to strengthen performance and promote consistent execution
Evaluate whether agents are using approved tools, scripts, and reference materials correctly during customer conversations
Follow documented audit methods, quality protocols, and operational guidelines in all daily review activities
Maintain required productivity levels while balancing thoroughness and consistency in audit output
Achieve accuracy targets by applying strong judgment and close attention to detail throughout each assessment
Document audit findings clearly and escalate recurring issues or trends that may affect service quality or compliance
Work independently in a remote environment while safeguarding confidential information in accordance with company standards

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Front Desk Agent

We are looking for a Receptionist for our iconic Madrid Marriott Hotel Princesa ...

Location

Spain , Madrid

Salary:

Not provided

Marriott Bonvoy

Expiration Date

Until further notice

Requirements

Bachelor’s Degree or Higher Vocational Training (Grado Superior) in Hospitality Management, Tourism, or related fields
2–3 years of experience in similar roles within 4-star or 5-star hotels
Proficiency in Microsoft Office Suite and hands-on experience with Opera PMS (Mandatory)
Bilingual Spanish and Professional Working Proficiency in English
Strong customer and results orientation
Teamwork, effective communication, emotional intelligence, attention to detail, stress management, and multitasking capabilities
Flexibility to work rotating shifts

Job Responsibility

Guest Registration & Check-In: Perform guest registration and check-in processes, ensuring a seamless and fluid experience upon arrival
Guest Relations: Provide personalized attention to guest needs and requests throughout their stay
Communication Management: Efficiently manage internal and external telephone calls, as well as hotel correspondence
Service Coordination: Coordinate additional services, including guest transportation and parking control
Safety & Emergency Response: Handle emergency situations and monitor security systems via the fire and alarm switchboard
Night Audit & Systems: Execute night audits and system backups during the night shift
Check-Out & Billing: Assist guests with the check-out process, ensuring accurate account settlement and billing
Concierge Services: Provide detailed information regarding hotel services, local events, and cultural activities available to guests
Shift Handover & Reporting: Log incidents and communicate major events via the shift logbook, with a specific focus on night shift occurrences

What we offer

Impact: Opportunity to directly impact the experience of thousands of guests
Environment: Multicultural, dynamic work environment aligned with global standards
Development: Continuous training through learning and development platforms
Growth: Real opportunities for professional growth and career advancement
Marriott Benefits: Exclusive access to Marriott Bonvoy benefits
Selenta Benefits: Access to discounts across all Selenta Group properties
Culture: Professional, collaborative work environment focused on excellence
Flexible remuneration options
Permanent contract (contratación indefinida)
Immediate start

Fulltime

Select Country

Bilingual Spanish customer service agent

Job Description

Job Responsibility

Requirements

What we offer

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