Bilingual Spanish Customer Experience Specialist Job at Robert Half (San Diego)

Bilingual Spanish Customer Service Specialist

This role is ideal for someone who enjoys helping others, thrives in a fast-pace...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Fluency in Spanish and English (required)
Background in customer service, call center, or community-based support roles
Strong communication skills with a client-first mindset
Ability to multitask and stay organized in a busy setting
Comfortable learning new systems and processes

Job Responsibility

Serve as a primary point of contact for clients via phone, email, and in-person interactions
Provide guidance, answer questions, and connect clients with appropriate services
Enter and update client information with a high level of accuracy
Coordinate with internal teams to resolve issues and ensure a smooth client experience
Uphold confidentiality standards when handling sensitive information

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

People Services Specialist

At IKEA, taking care of our co-workers and their dependents is a top priority. T...

Location

United States , Baltimore

Salary:

21.49 - 30.63 USD / Hour

IKEA

Expiration Date

Until further notice

Requirements

University degree and 1 year of related experience, or minimum 3 years of related experience
3–5 years’ experience in a shared services/call center environment for a large national company
1–3 years’ experience with SAP, HRMS or other related HRMS software
1–3 years’ experience in Human Resources, including concepts and administration of Payroll, Benefits, Compensation, and/or Recruitment
Basic knowledge and understanding of Federal, State, and Local legislative employment and health care laws and regulations
Proven experience providing an excellent level of customer service through live phone calls, email, and chat
Strong oral and written communication skills
Ability to handle confidential information with discretion
Excellent time-management skills
Demonstrated proficiency with the use of a computer and software applications including Microsoft Office

Job Responsibility

Execute work to capture and maintain all relevant co-worker life cycle data in the appropriate systems to achieve operational goals and objectives
Execute work to produce all relevant human resource documentation complying with relevant legislation, service level agreements, Ingka policies, guidelines, as well as operational goals and objectives, updating working guidelines and documentation according to changes
Collaborate with stakeholders to participate in relevant human resource internal activities to ensure accuracy and timeous delivery of personnel administration, as well as P&C services that achieve operational goals and objectives
Seek guidance from relevant stakeholders to develop own goals and objectives that are in line with team goals and objectives
Monitor the quality of services in the area of responsibility and partner with other internal and external departments and P&C locations to address all issues, in cooperation and upon consultation with Team Leaders/PA/PY Manager

What we offer

Generous paid time off, holiday and sick time
WiselyPay – get earned wages up to two days early
Paid parental leave (up to 16 weeks)
KinderCare tuition discount
Retirement and bonus plans
Co-worker discount, meal deal, and referral bonus
Pet insurance program
Education assistance and learning programs
Safety shoe reimbursement
24/7 telehealth visits

Fulltime

Retail Sales Specialist - Part-Time (Bilingual Spanish)

Do you have a passion for connecting with people and driving sales? As a Retail ...

Location

United States , Carrollton

Salary:

18.00 - 24.43 USD / Hour

Spectrum

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Proficiency in cash handling and accurate payment transactions
High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
Basic math skills
Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
Familiarity with goal- and incentive-based work environments
Strong performance in a fast-paced team environment
Effective communication with employees and customers in person, on the phone and in writing
Highly effective interpersonal skills for building partnerships across the organization
Self-motivated, competitive spirit with a desire to exceed sales goals

Job Responsibility

Enhancing the customer experience while meeting sales, service, and operational goals
Identifying sales opportunities and creating ideal customer experiences through product support and education
Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs

What we offer

Free and discounted internet, TV, and mobile
comprehensive pay and benefits package

Parttime

Customer Experience Specialist

We are looking for a Customer Experience Specialist to join a mission-driven non...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in a call center, customer support, or similar service-focused role
Strong written and verbal communication skills with the ability to interact clearly, professionally, and empathetically
Comfortable working in web-based systems and customer service technology, including CRM platforms, chat tools, and Microsoft Office applications
Experience handling inbound calls and documenting interactions efficiently in a fast-paced environment
Bilingual proficiency in Spanish and English is strongly preferred

Job Responsibility

Handle incoming calls and messages from clients, offering accurate information, next-step guidance, and appropriate resource referrals based on individual needs
Record customer interactions in web-based platforms with a high level of accuracy, completeness, and timeliness
Stay informed on available programs, services, and community resources so information shared with clients remains current and reliable
Partner with internal departments and support teams to coordinate resolutions and ensure client concerns are addressed effectively
Deliver compassionate, attentive service across every interaction while maintaining quality standards and responsiveness expectations
Use call center and customer management tools to track inquiries, update case details, and support consistent follow-through
Assist with customer questions related to service access, benefits, or billing matters while ensuring a positive client experience

What we offer

medical, vision, dental, and life and disability insurance
enrollment in company 401(k) plan

New

Bilingual Account Resolution Specialist

We are looking for a Account Resolution Specialist to support branch operations ...

Location

United States , Round Rock

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in customer service, branch support, collections, or a related financial services environment
Ability to communicate in Spanish for business purposes, including speaking, reading, writing, and translation support
Experience handling inbound and outbound customer calls in a detail-focused and service-oriented manner
Familiarity with payment processing, account updates, loan applications, or collections-related activities
Working knowledge of Microsoft Excel and CRM or customer information systems
Strong data entry skills with close attention to detail and record accuracy
Understanding of compliance expectations in a regulated environment such as lending or financial services

Job Responsibility

Build strong relationships with customers by addressing questions, resolving concerns, and creating a positive branch experience
Support daily branch activities by assisting the Branch Manager with operational tasks and customer-facing service needs
Enter loan application details and related documents accurately to maintain complete and organized customer records
Review, receive, and process credit and loan applications in accordance with established procedures
Record customer payments, fees, and account activity with a high level of accuracy and in line with company guidelines
Help complete loan closings and prepare transaction-related paperwork as directed by branch leadership
Handle inbound and outbound calls regarding account questions, payment follow-up, and collection activity with professionalism
Follow company standards along with applicable state and federal lending requirements, including documentation and reporting support
Assist with payment collection efforts on consumer and commercial accounts while maintaining respectful customer communication

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training

Fulltime

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our missio...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Associate’s degree or higher preferred
equivalent experience combined with education beyond high school will be considered
Minimum of 1 year of experience in a call center or customer service role
Familiarity with public health, social work, psychology, sociology, criminology, or related fields is advantageous
Strong verbal and written communication skills to effectively interact with diverse populations
High proficiency in using web-based systems, chat platforms, and Microsoft Office applications (Word, Excel, PowerPoint)
Bilingual proficiency in Spanish and English is highly desirable
Experience with CRM systems, Epic Software, and other tools such as Avaya CMS and ADP Financial Services
Ability to manage multiple responsibilities while maintaining attention to detail and quality service

Job Responsibility

Address incoming inquiries with professionalism, providing accurate information, referrals, or assistance tailored to individual needs
Record detailed and timely notes of all client interactions using web-based systems
Stay informed about available services, programs, and resources to ensure effective support
Partner with cross-functional teams to resolve client concerns and deliver comprehensive solutions
Maintain high standards of customer service through clear and empathetic communication
Utilize CRM tools and other software platforms to manage and track client engagement
Support billing and benefit-related queries, ensuring accuracy and compliance
Assist clients with navigating systems such as Epic Software or other relevant platforms
Handle inbound calls efficiently while prioritizing customer satisfaction
Contribute to the continuous improvement of processes and client experiences

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Customer Experience Specialist

We are looking for a compassionate Customer Experience Specialist to join a miss...

Location

United States , San Diego

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of experience in customer service, call center operations, or a related support environment
Associate’s degree preferred
additional post-secondary education combined with relevant experience will also be considered
Strong verbal and written communication skills with the ability to handle sensitive conversations effectively
Experience using web-based applications, chat tools, and Microsoft Office programs, including Word, Excel, and PowerPoint
Familiarity with customer service or contact center systems such as CRM platforms and inbound call tools is highly valued
Background in non-profit services, public health, social work, psychology, sociology, criminology, or similar fields is preferred
Bilingual fluency in Spanish and English is strongly preferred

Job Responsibility

Manage incoming calls and respond to questions with clear, helpful guidance tailored to each individual’s needs
Record client interactions thoroughly and accurately within web-based platforms and customer management systems
Direct callers to appropriate programs, benefits, or community resources based on the nature of their inquiries
Partner with internal departments to coordinate next steps and support timely resolution of service needs
Maintain current knowledge of organizational offerings, referral options, and support resources to provide informed assistance
Deliver a consistently attentive and empathetic experience across phone and digital communication channels
Use call center and CRM tools effectively to track activity, update records, and support daily service operations

Retail Sales Specialist (Bilingual Spanish)

With hundreds of Spectrum Stores across the country, our Store Specialists help ...

Location

United States , Plano

Salary:

18.00 - 22.95 USD / Hour

Spectrum

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
Proficiency in cash handling and accurate payment transactions
High comfort level with personal technology, including mobile devices and video platforms and proficiency in computer applications
Basic math skills
Ability to read, write, speak, and understand English and to prioritize, organize, manage multiple tasks and handle change effectively
Familiarity with goal- and incentive-based work environments
Strong performance in a fast-paced team environment
Effective communication with employees and customers in person, on the phone and in writing
Highly effective interpersonal skills for building partnerships across the organization
Self-motivated, competitive spirit with a desire to exceed sales goals

Job Responsibility

Assist customers with inquiries related to Spectrum products and services, account management, billing, technical support, etc.
Educate current and prospective customers about our products and services and identify opportunities to generate new sales or upgrade their packages
Manage operational tasks like processing payments and managing inventory
Assist in maintaining a clean and organized sales environment and with store opening and closing activities
Enhancing the customer experience while meeting sales, service, and operational goals
Identifying sales opportunities and creating ideal customer experiences through product support and education
Building positive customer relationships, effective listening, and overcoming objections, while reselling the value of our products
Maintaining knowledge of Spectrum products, pricing, promotions and visual standards, while minimizing product losses
Ensuring a welcoming store atmosphere, delivering a clean retail experience, effective communication, policy adherence, issue resolution and participating in training programs

What we offer

Competitive starting wages with opportunities to increase your earnings as you grow
High-quality and affordable health and insurance benefits
401(k) with 100% match up to 6% of pay and an additional 3% company contribution to the Retirement Accumulation Plan
Purchase shares of Charter stock and receive a company matching grant of additional Charter Restricted Stock Units based on your years of service
Free and discounted Spectrum services and deep discounts on Spectrum Mobile
Tuition-free associate degrees, bachelor’s degrees, certificate and bootcamp programs and more
Paid on-the-job training
Career progression opportunities
Free and discounted internet, TV, and mobile

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Bilingual Spanish Customer Experience Specialist

Job Description

Job Responsibility

Requirements

What we offer

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