Bilingual Spanish Customer Experience Specialist Job at Robert Half (San Diego)

Customer Experience Specialist

We are looking for a dedicated Customer Experience Specialist to join our team i...

Location

United States , Vacaville

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent
a minimum of 2 years of experience in a call center or customer support role
proficiency with CRM systems and other relevant computer programs
strong customer focus with an ability to adapt to diverse personality types
excellent multitasking, prioritization, and time management skills
a team-oriented mindset with a strong sense of responsibility and dependability
positive and detail-oriented attitude in all interactions
bilingual proficiency in Spanish is an advantage

Job Responsibility

Handle a high volume of inbound and outbound calls efficiently, ensuring customer satisfaction
schedule appointments for the sales team while maintaining accurate records in the company’s CRM system
respond promptly to customer inquiries via phone and online communication channels
adhere to communication guidelines and scripts to address a variety of customer concerns
identify customer needs, provide accurate information, and offer appropriate solutions
monitor and track all customer interactions within the designated company systems
assist in hiring and training new team members as required
meet and exceed individual and team performance metrics, including qualitative and quantitative targets

What we offer

Medical, vision, dental, and life and disability insurance
eligibility to enroll in company 401(k) plan
access to free online training

Fulltime

Customer Support Specialist

Emerging services company seeks a Customer Support Specialist with client facing...

Location

United States , Upper Chichester, PA

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

1+ years of customer service experience
Proficient in Microsoft Office Suite
SAP experience a big plus but not required
Salesforce or other CRM experience preferred
Excellent communication & interpersonal skills
Bilingual in Spanish a plus

Job Responsibility

Fulfill customer inquiries
Account Management
Troubleshoot software/hardware issues
Build strong customer relationships
Review and analyze customer feedback
Execute remote desktop sessions for troubleshooting
Maintain customer accounts
Document hardware issues
Troubleshoot data performance inquiries
Complete the RMA process

What we offer

Medical, vision, dental, and life and disability insurance
Eligibility to enroll in company 401(k) plan

Fulltime

Patient Registration Specialist

We are seeking a highly organized and compassionate individual to join our team ...

Location

United States , Los Angeles

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Professional, friendly demeanor with a positive attitude
Strong multitasking skills and ability to work in a fast-paced environment
Proficient in computer applications, including Microsoft Office Suite
Excellent verbal and written communication skills
Preferred bilingual ability in Spanish (reading and writing)
CPR certification, as well as possession of a valid driver’s license and reliable transportation
Familiarity with medical terminology and basic office equipment
Excellent organizational and multitasking abilities
Strong interpersonal and communication skills
Proficiency in Microsoft Windows and related software

Job Responsibility

Provide a warm and trauma-informed patient experience during registration and check-out
Accurately collect, verify, and upload necessary documentation
Confirm insurance coverage, calculate patient charges, and review benefit-related information with patients, including Primary Care Provider (PCP) changes
Gather and report demographic data to health plans as required
Schedule patient appointments and follow up to request consultation notes when necessary
Ensure transportation logistics are coordinated effectively and assist with operating the mobile medical van when required
Manage assorted paperwork and maintain a well-organized registration process
Monitor and replenish essential office and medical supplies as needed
Take on additional responsibilities as assigned

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime