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Bilingual Spanish Case Manager

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Robert Half

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Location:
United States , Torrance

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are offering a contract to hire employment opportunity for a Bilingual Spanish Case Manager in Torrance, California. This role is crucial in our team, specifically in the client service sector. The primary function of this role includes providing exceptional customer support, engaging new clients, and offering access to additional resources for clients and their families.

Job Responsibility:

  • Deliver superior customer service assistance to ensure client satisfaction
  • Engage new clients during the intake process to foster increased participation in treatment
  • Advocate for and provide access to additional resources for clients and their families, based on detail oriented assessment and service planning
  • Address and resolve any issues that may hinder client attendance
  • Support various departments within the organization as needed, ensuring seamless operations
  • Uphold a high level of professionalism and sensitivity when dealing with clients
  • Establish supportive relationships with clients, staff, and external entities to secure necessary resources
  • Adhere strictly to company policies and procedures while carrying out all duties
  • Manage client data entry and organize files to maintain accurate client records
  • Use Microsoft Office tools (Excel, Outlook, PowerPoint, Word) proficiently to support administrative tasks

Requirements:

  • Proven experience in Customer Service, demonstrating exceptional interpersonal and communication skills
  • Proficient in Data Entry, with a keen eye for detail and accuracy
  • Ability to Manage Timelines effectively, ensuring all tasks are completed in a timely manner
  • Advanced knowledge of Microsoft Excel, capable of creating complex spreadsheets and managing data
  • Proficiency in using Microsoft Outlook for managing emails, appointments, and contacts
  • Skilled in using Microsoft PowerPoint to create engaging presentations
  • Proficient in Microsoft Word, capable of creating, formatting, and editing documents
  • Experience in Organizing Files, ensuring efficient retrieval and management of information
  • Proficient in Scanning documents, maintaining a high level of accuracy and quality
  • Experience with Shipping Functions, including packaging, labeling, and tracking shipments
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 23, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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