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Robert Half Logo Robert Half · Call Center

Bilingual Spanish Call Center Agent

United States, San Diego · Job Posted April 11, 2026
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Job Description

We are seeking a compassionate and professional Bilingual Spanish Call Center Agent to join our non-profit referral call line team. In this role, you will serve as the first point of contact for individuals seeking assistance, information, and referrals to social services. You will handle incoming calls in both English and Spanish, ensuring a positive experience for all callers and connecting them with essential community resources and support.

Job Responsibility

  • Respond to inbound calls from clients seeking assistance, providing information and referrals for a variety of non-profit and community-based services
  • Communicate compassionately and effectively with callers in both Spanish and English
  • Assess client needs by actively listening, asking relevant questions, and identifying appropriate services or resources
  • Accurately document call details, client information, and referrals provided in the call tracking system
  • Maintain up-to-date knowledge of available social services, community resources, and referral procedures
  • Adhere to organizational protocols, confidentiality requirements, and quality standards
  • Escalate complex or high-risk situations to a supervisor as needed
  • Participate in training sessions and team meetings to continuously improve service quality and knowledge of resources
  • Perform other related duties as assigned to support the call center’s mission and goals

Requirements

  • High school diploma or equivalent required
  • college coursework in social work, psychology, human services, or related field preferred
  • Bilingual fluency in Spanish and English, both verbal and written, is required
  • Previous experience in a call center, customer service, or social services environment is strongly preferred
  • Excellent communication, active listening, and interpersonal skills
  • Strong computer proficiency and ability to learn new software systems quickly
  • Ability to handle sensitive situations with empathy, discretion, and professionalism
  • Commitment to diversity, equity, and inclusion

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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