Bilingual service coordinator, Randstad

Randstad

Location:
Canada, Saint-Laurent

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Are you looking for a challenging role where you will have the opportunity to have a huge impact on an industry leader? Do you have outstanding relationships and a creative streak? If so, this role may be for you! This is a 12 months contract with strong potential for extension.

Job Responsibility:

Coordinate service requests for the National Accounts group
Maximize the productivity of technical resources and their profitability by planning through the other coordinators in an optimal and efficient way the work of the technicians
Collaborate with the various stakeholders of the national accounts group (Directors, Coordinators and Representatives) effectively with the Director of the Service team and his team to ensure that the technical work is carried out within a reasonable time while meeting expectations client
Be the link between the local representatives for any estimates requested in order to respond to requests for service, fixes and small jobs
Be the central point of contact for Quebec
Receive customer inquiries through the national accounts group for planned and unplanned maintenance tasks
Determine customer needs and communicate them to your local contacts
Communicate the action plan and the services to be provided directly to clients following regular telephone reviews
Ensure that work has been performed according to client expectations and follow up with clients as needed
Respond to client requests (national and local managers) and resolve or otherwise escalate issues raised by clients as required
Coordinate workforce planning to match the right technician with the right customer based on their service needs
Ensure constant communication with the technicians assigned to the work and give regular updates to the various stakeholders
Track activities to ensure they are completed on schedule
Ensure that all customer information required to support call management and job scheduling activities is up to date in the database system

Requirements:

College diploma or equivalent and at least five years of service industry experience in operations, dispatch or planning
Good user of the Microsoft suite
A person able to communicate (oral and written) in French or in English
Ability to work independently, excellent management skills and attention to detail
Exceptional interpersonal skills in order to communicate effectively with both internal and external clients
Ability to simultaneously manage a large number of diverse projects, problems and tasks with tact, cooperation and persistence
Ability to prioritize activities based on their financial impact on targeted business objectives
Ability to influence various teams in order to accomplish tasks and achieve goals

What we offer:

Well known and reputable company
Work in a highly interesting and impactful position within the global security sector
This role offers the possibility of extension and transitioning into a full-time role
Start asap
Global opportunities for professional growth and development

Additional Information:

Job Posted:
April 30, 2025

Expiration:
May 25, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Bilingual service coordinator

Randstad

Location:Canada, Saint-Laurent

Category:Customer Service

Contract Type:Not provided