This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
As a Senior Specialist within company's Facilities Operations team, you will be responsible for ensuring the smooth operation and maintenance of company’s 130 corporate and branch offices across Canada. You will manage work order systems, coordinate with vendors, support incident resolution, and delivery exceptional client service to internal stakeholders. This role requires an organized, adaptable, and bilingual candidate who thrives in a dynamic environment, communicates effectively across business lines, and supports a variety of operational initiatives, processes, and procedures. This role is based fully on-site and requires attendance in the office five days per week to support operational collaboration and service delivery
Job Responsibility:
Serve as the primary point of contact for facility-related inquiries and issues
Ensure timely and effective communication with internal clients
Provide regional office facilities operations management acting as the main support for assigned offices and deliver consistent operational excellence and incident resolution
Offer backup support for the Toronto Corporate Campus and additional offices to maintain continuous, high-quality service
Manage work order management systems to track, prioritize, and resolve operations requests
Ensure all work orders are completed accurately and efficiently
Monitor and manage incident queues, ensuring prompt response and resolution of priority incidents
Troubleshoot and resolve facility-related issues in collaboration with vendors and key partners
Escalate critical incidents to senior leadership and provide clear, proactive status updates
Coordinate with external vendors for maintenance and repair services
Ensure vendors adhere to company standards and complete work within agreed timelines
Coordinate maintenance requests with landlords, property managers, security, and contractors
Manage small scale moves, additions, changes, and projects with vendors and stakeholders
Document standard operating procedures for business continuity
Follow service standards and identify when issues need clear responses
Support the team in problem-solving and decision-making to ensure effective responses
Build and maintain strong relationships with team members and service partners to ensure client-focused operations
Requirements:
Minimum of 3-5 years experience in facilities management or a related operational field such as Property Management, or Client Services Operations
Experience with work order management systems and incident management is essential
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Proficient in Microsoft Office suite, Excel, PowerPoint, and SharePoint
Strong proactive thinking, troubleshooting, and problem-solving skills
Excellent communication and client service skills
Proven ability to manage multiple vendors, tasks, and priorities effectively
Nice to have:
Certifications: C.E.T, RPA, FMA, FMP CFM or equivalent designations
Preferred candidates will have construction management experience and the ability to read and interpret commercial lease agreements
What we offer:
Well known and reputable company
Work in a highly interesting and impactful position within the global security sector
This role offers the possibility of extension and transitioning into a full-time role