Bilingual Senior Account Manager

• Own, manage, and cultivate the key strategic relationship with network regional offices
• Oversight of all network business in the assigned Americas region
• Seek trends and insights and enable the success of the team
• Develop key relationships inside each of the HQ functions
• Identify additional revenue opportunities for all Collinson products in the Loyalty, Travel Experiences, and Insurance & Assistance lines in the Americas
• Provide leadership and direction to deliver long-term profit and revenue growth through the formulation and implementation of appropriate commercial, operations, and product strategies
• Engage with and grow assigned account base consisting primarily of credit card issuing institutions
• Formulation and implementation of strategic plans
• Maintain a strong commercial awareness and understanding of commercial strategy, market intelligence and competitor insight
• Carry out regular account reviews
• Own and drive the professional business communications and on-going cross-functional interaction with the Client, Plano Leadership, London HQ, Partnerships, Operations, IT, Marketing, Finance, and Customer Service
• Maintain a base of existing accounts and build a long-term plan for retention and growth
• Position Collinson Travel Experiences as a leading provider of 'airport VIP lounge access solutions'
• Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client’s business
• Assess and ensure compliance to contractual requirements
• Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion
• Actively identify and pursue additional revenue opportunities, cross sales or expansion of existing portfolios
• Identify, create and deploy proactive customer experience campaigns
• Create and deliver sales / product presentations and proposals
• Help craft product and service offerings that maximize Collinson’s marketplace appeal

• A personal interest in the intersection of travel and the FS industries
• Strong communications skills through phone, email, and face to face interaction
• Ability to solicit, negotiate, implement, and maintain a long-term referral-generating relationship with clients
• Good understanding and follow through of sales processes, sales cycles and account management
• Well-established ability to build rapport and network effectively, using a 'consultative selling' approach
• Demonstrate strong conceptual and strategic business skills
• Detail oriented with strong problem-solving analytical orientation and ability to meet deadlines
• Able to structure an issue and analyze alternative solutions using metrics and other business data
• Able to make sound decisions based on company policies and procedures
• Strong project leadership and management abilities
• Manage direct reports expectations and performance aligned with objectives and key results
• Travel up to 25% including internationally
• Bachelor’s degree with 5+ years B2B Account Management experience or 10+ years relevant equivalent experience
• Industry knowledge or first-hand experience with a major financial institution, credit card issuer or enhancement services provider preferred
• Strong Microsoft Office Word, Excel and PowerPoint proficiency
• Fluent in English and Spanish required

Industry knowledge or first-hand experience with a major financial institution, credit card issuer or enhancement services provider