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Are you a detail-oriented professional with a passion for the luxury eyewear industry and a knack for building lasting professional relationships? We are currently seeking a high-energy Bilingual Sales Support Representative to join our growing team in Mississauga. Operating within the business administration sector, this role is far more than standard data entry; it is a robust, relationship-driven position where you will act as a primary point of contact for our dedicated brand ambassadors and field sales representatives. As a Bilingual Sales Support Representative, you will ensure the seamless execution of the order-to-delivery process, directly contributing to the premium experience our clients expect. The ideal candidate for this business administration role is a proactive multitasker who thrives in a collaborative, feedback-rich environment. Working as a Bilingual Sales Support Representative, you will be responsible for managing complex orders, navigating SAP software, and coordinating with various departments to maintain high service standards. This is a fully in-office position that offers the opportunity to be part of an inclusive culture that values professional growth and teamwork. If you are a 'rockstar' communicator who is fluent in both English and French, this Bilingual Sales Support Representative position in our business administration category is the perfect next step for your career. ...
Job Responsibility:
Input and modify all orders received via fax, phone, and email into the SAP system in a timely manner
Build and maintain strong, 'high touch' relationships with brand ambassadors and core accounts
Validate sales incentive submissions and process all subsequent redemption orders
Manage consignment locations in collaboration with Account Executives to ensure accurate product representation
Coordinate with the warehouse team to create, ship, and invoice orders for special events and trade shows
Monitor and resolve sales-support-related Zendesk tickets promptly
Educate and train core and key accounts on the use of the B2B website in Canada
Manage daily communication flowing through the marketing inbox
Identify and rectify shipping inaccuracies, order entry errors, and credit issues
Provide backup support for other sales support team members during vacations or absences
Requirements:
Fluency in both English and French
Strong organizational and multitasking abilities in a fast-paced environment
Proficiency in Microsoft Office, particularly Word and Excel
Experience with SAP software is highly preferred
Excellent interpersonal skills with a focus on building long-term relationships
Ability to type at least 40 wpm with high accuracy
4+ years of advanced experience in customer service or sales support
College coursework or a completed degree is preferred
Proven ability to communicate effectively in a variety of professional business settings
Ability to work fully on-site at the Mississauga location, Monday through Friday
Technical aptitude to key data into a computer for extended periods of time
Demonstrated 'team-player' mindset with an openness to feedback and growth
What we offer:
Comprehensive benefits package including low insurance premiums for medical, dental, and vision
RSP matching program to support your long-term financial goals
Generous paid time off: 2 weeks of prorated vacation in the first year, increasing to 3 weeks by the third year
10 paid holidays plus 5 floating holidays per year
Tuition reimbursement and ongoing professional development opportunities
Fully paid on-site parking at the Mississauga office
Stable, full-time hours from 8:30 a.m. to 5:00 p.m. (37.5-hour work week) with paid lunch