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A growing, globally connected organization is seeking a highly organized and detail-oriented Bilingual Sales & Operations Specialist to support day-to-day sales coordination, customer communication, and operational workflows. This role is ideal for someone who thrives in a fast-paced environment, stays highly organized, and enjoys balancing client interaction with behind the scenes execution.
Job Responsibility
Serve as a primary point of contact for customers, handling inquiries, order updates, and follow-ups
Support sales activities including preparing quotes, entering orders, and tracking through completion
Build and maintain strong relationships with clients, distributors, and partners
Oversee order processing from entry through delivery
Coordinate shipments and monitor timelines to ensure on-time fulfillment
Troubleshoot order discrepancies and proactively resolve issues
Communicate with domestic and international suppliers regarding orders, inventory, and delivery schedules
Track purchase orders and support inventory management efforts
Assist with shipping documentation and logistics coordination
Partner with cross-functional teams to maintain workflow efficiency
Support ongoing process improvements across sales and operations
Assist with reporting and general business support as needed
Requirements
Fluent in Mandarin and English (required), with the ability to speak, read, and write in both languages
1–3+ years of experience in sales support, customer service, or operations
Highly organized with strong attention to detail and follow-through
Experience with order processing, logistics, or B2B environments is a plus
Proficient in Microsoft Office
ERP or CRM experience preferred
Strong communication and multitasking abilities
Nice to have
Experience with order processing, logistics, or B2B environments
ERP or CRM experience
What we offer
Medical, vision, dental, and life and disability insurance