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Bilingual Sales & Operations Specialist

United States, Madison Employment contract · Job Posted June 15, 2026
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Job Description

A growing, globally connected organization is seeking a highly organized and detail-oriented Bilingual Sales & Operations Specialist to support day-to-day sales coordination, customer communication, and operational workflows. This role is ideal for someone who thrives in a fast-paced environment, stays highly organized, and enjoys balancing client interaction with behind the scenes execution.

Job Responsibility

  • Serve as a primary point of contact for customers, handling inquiries, order updates, and follow-ups
  • Support sales activities including preparing quotes, entering orders, and tracking through completion
  • Build and maintain strong relationships with clients, distributors, and partners
  • Oversee order processing from entry through delivery
  • Coordinate shipments and monitor timelines to ensure on-time fulfillment
  • Troubleshoot order discrepancies and proactively resolve issues
  • Communicate with domestic and international suppliers regarding orders, inventory, and delivery schedules
  • Track purchase orders and support inventory management efforts
  • Assist with shipping documentation and logistics coordination
  • Partner with cross-functional teams to maintain workflow efficiency
  • Support ongoing process improvements across sales and operations
  • Assist with reporting and general business support as needed

Requirements

  • Fluent in Mandarin and English (required), with the ability to speak, read, and write in both languages
  • 1–3+ years of experience in sales support, customer service, or operations
  • Highly organized with strong attention to detail and follow-through
  • Experience with order processing, logistics, or B2B environments is a plus
  • Proficient in Microsoft Office
  • ERP or CRM experience preferred
  • Strong communication and multitasking abilities

Nice to have

  • Experience with order processing, logistics, or B2B environments
  • ERP or CRM experience

What we offer

  • Medical, vision, dental, and life and disability insurance
  • Enrollment in company 401(k) plan

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