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Healthfirst Logo Healthfirst · Customer Service

Bilingual Sales Operations Service Agent (Spanish and/or Mandarin/Cantonese)

United States Employment contract 42200.00 - 65960.00 USD / Year · Job Posted June 15, 2026
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Job Description

The Sales Operations Service Agent is responsible for supporting the Sales Operations Service Center by ensuring that brokers/agents and their uplines receive exceptional customer service. The Sales Operations Service Agent fields phone and written inquiries from Brokers/ Agents and their uplines. The Sales Operations Service Agent also works alongside other members of the Sales Operations Management team to address service-related projects as required. This role demonstrates the highest standard of quality service, commitment and courtesy in dealing with both internal and external customers.

Job Responsibility

  • Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplines
  • Provides high quality handling of customer inquiries, via mail, e-mail and chat sessions
  • Resolves inquiries and issues relating to all aspects of broker/ agent business: Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functions
  • Broker/Agent questions and issues regarding onboarding, recertification and commissions
  • Makes recommendations to management concerning problems, problem trends and process improvement
  • Maintains an open exchange of information with internal and external customers
  • Works with the Quality Assurance team to understand, track and trend quality performance issues
  • Works a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period and during unforeseen business disruptions
  • Additional duties as necessary

Requirements

  • High school diploma or GED from an accredited institution
  • Experience providing quality service across a broad range of business topics
  • Telephonic customer service experience including handling of escalated calls

Nice to have

  • Working experience with Microsoft Office Suite applications including Excel, Word, PowerPoint, and Outlook
  • Conflict resolution experience
  • Experience handling complex situations and/or projects
  • Healthcare industry experience

What we offer

  • medical, dental and vision coverage
  • incentive and recognition programs
  • life insurance
  • 401k contributions
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