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We are seeking a Sales and/or Operations-focused Learning & Development professional. If you have any L&D experience rooted in sales enablement, operational training, or commercial-facing program development, please apply to this role! Experienced and highly motivated Manager, Learning & Development (Bilingual – EN/FR) to support customer-facing training and learning initiatives, with a primary focus on Quebec-based customers. This temporary role is essential to ensuring uninterrupted training delivery and full compliance with Quebec language regulations during a maternity leave coverage period. The successful candidate will play a key role in delivering high-quality bilingual training, supporting customer adoption of the Leonardo platform, and collaborating closely with internal and external stakeholders to maintain an exceptional customer experience.
Job Responsibility:
Conduct live training sessions in English and French for external customers and internal teams
Meet and communicate with key customers in Quebec to support the Leonardo platform and learning initiatives
Support internal and external teams with learning and development programs (Professional Solutions) in EN/FR
Attend French trade shows, key account meetings, and buying group events as required
Translate, review, and verify training materials, content, and communications
Build and maintain strong relationships with customers and cross-functional internal teams
Requirements:
Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
Minimum 3+ years of experience in learning & development, customer success, or training program management
Experience in healthcare, optical, or retail industries is preferred
Proven ability to manage external customer relationships and collaborate with internal cross-functional teams
Strong communication, facilitation, and presentation skills (written and verbal)
Nice to have:
Experience in healthcare, optical, or retail industries