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Bilingual Relocation Advisor

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Randstad

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Location:
Canada , Ottawa

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

21.63 USD / Hour
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Job Description:

Moving is one of life’s greatest stressors—but for Canadian Armed Forces members, it’s a frequent part of the job. As a Relocation Advisor, you are more than an administrator; you are the primary anchor for military families. You turn high-stakes logistical challenges into seamless, supportive journeys, ensuring our heroes are taken care of at home. This is a mission-driven opportunity to join a leader in the Relocation & Logistics sector. We offer the stability of a professional office environment paired with a culture of empathy. If you are a fast learner who can navigate complex information with precision and heart, you belong here.

Job Responsibility:

  • Act as the dedicated point of contact across phone, email, chat, and video, providing a warm and professional experience for every relocating member.
  • Lead virtual consultations to map out relocation journeys, proactively addressing complex challenges and clarifying policies to ensure peace of mind.
  • Manage the financial integrity of the move by reviewing, validating, and processing expense claims and advance requests with high accuracy.
  • Navigate and interpret the Canadian Forces Relocation Directive (CAFRD). You will be the expert voice translating complex policy into actionable advice.

Requirements:

  • Exceptional oral and written proficiency in both French and English is mandatory. You must be able to explain complex financial directives clearly in both languages.
  • To meet federal government security standards, you must have maintained continuous residency in Canada for the past 5 years (since March 2021).
  • At least 1 year in a high-volume call center, hospitality, or administrative role where multitasking and empathy were key.
  • High computer literacy. You are comfortable navigating up to 4 different systems simultaneously while engaging with a client.
  • Ability to maintain high productivity and rigorous attention to detail during peak relocation seasons.
What we offer:
  • Stable hourly rate of $21.63
  • Directly support Canadian Armed Forces members and their families during major life transitions
  • Deep-dive training into the CAFRD directive
  • Work onsite in a central, high-energy office
  • Comprehensive 4-week onboarding program
  • Consistent Monday to Friday scheduling with no weekend requirements

Additional Information:

Job Posted:
May 19, 2026

Expiration:
July 02, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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