Bilingual Receptionist

• Answer and direct incoming calls promptly professionally and accurately utilizing Zoom soft phone systems
• Greet clients and visitors warmly ensuring a positive experience
• Assist with client intake processes by following scripts and clearly explaining the firm’s unique services
• Differentiate and manage calls from third parties such as insurance adjusters vendors and solicitors
• Manage scheduling of conference rooms and coordinate appointments for attorneys and staff
• Handle administrative duties including sorting and distributing mail deliveries and packages filing and supporting team members with various tasks
• Track and maintain office supplies inventory placing orders as needed
• Monitor and report on daily weekly and monthly client engagement and firm goals
• Maintain strict confidentiality of client information and firm operations
• Support special projects and perform additional administrative duties as assigned
• Promote a welcoming and professional environment for clients and staff alike

• High school diploma or GED
• Minimum of 1 year of administrative and customer service experience
• Bilingual proficiency in English and Spanish or other relevant languages
• Ability to maintain confidentiality and handle sensitive information with integrity
• Proficiency with office technology including Zoom Microsoft Office Suite and office management software
• Ability to adapt to evolving technology and processes
• Available to work Monday through Friday 8:30 AM to 5:30 PM
• Willing to work in-office in Columbia SC
• Excellent verbal and written communication skills in both languages
• Strong organizational skills and attention to detail
• Exceptional time management and prioritization abilities
• Empathy patience and a professional demeanor when interacting with clients and colleagues

additional education or certifications preferred

• Medical insurance
• Dental Insurance
• Vision Insurance
• 401(k) Plan
• Paid parental leave
• Paid Time Off
• Paid holidays
• paid Volunteer Time Off