Bilingual Quality Assurance Specialist Job at Arcadia Home Care and Staffing

Bilingual Quality Assurance Specialist, Contact Center

The Bilingual Quality Assurance Specialist role monitors and evaluates call, ema...

Location

United States , West Roseville

Salary:

19.50 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated
Bilingual Spanish/English required

Job Responsibility

Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
Participate in quality calibration and ongoing quality assurance training
Assist and back up with other duties, as assigned

Fulltime

Quality Assurance Specialist

We are seeking a detail-oriented and analytical Quality Assurance Specialist to ...

Location

United States , East Hartford

Salary:

22.40 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

College degree preferred
Experience in government services to consumers
Experience in health and human services
Public sector healthcare experience preferred
Medicaid and or CHIP program knowledge highly desirable
Equivalent combination of education and experience will be considered
Strong written and verbal communication skills
Ability to produce clear, concise documentation and presentations
Strong analytical and problem-solving skills
Excellent organizational and time management abilities

Job Responsibility

Learn and maintain a comprehensive understanding of all functional areas to conduct cross-functional quality reviews
Perform objective, concise, and documentation-ready quality assessments
Maintain a monthly quality score of 96 percent or higher
Maintain an 'Approved' challenge percentage under 5 percent monthly
Meet productivity benchmarks for each assigned functional area
Update and maintain the quality monitoring data management system
Track assessment outcomes and ensure timely corrections are completed
Identify process trends, gaps, and recurring issues and recommend actionable solutions
Assist in implementing and maintaining quality assurance processes, controls, and performance measures
Support front-line quality assurance awareness and training initiatives

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Bilingual Home Care QA Specialist

This position will be responsible for will conducting in-home visits at clients'...

Location

United States , Clovis

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

GED or High School Diploma
Minimum of 4 years’ experience working in the field of senior services, or related social service
Must demonstrate strong interpersonal and communication skills
Must be client focused and customer service driven
Computer experience – Microsoft Word and Excel
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areas
Must be bilingual

Job Responsibility

Monitors client’s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements

What we offer

Medical, Dental and Vision Benefits
Company matched 401K
Continued Education
Bonus
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Fulltime

Bilingual Specialist

The Installation Specialist ensures restaurant sites are fully prepared for succ...

Location

United States , Los Angeles

Salary:

21.00 - 27.00 USD / Hour

MyTennisLessons

Expiration Date

Until further notice

Requirements

Restaurant experience required
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments
Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
Excellent organizational, multitasking, and communication skills with a professional approach under pressure
Understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues preferred
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person
Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses preferred

Job Responsibility

Conducting Installations: Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
Complete cabling, patching, and connectivity setup
Deliver onsite training and live support for staff and management
Implement menu/system updates and reporting configuration
Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting
Lead follow-ups with clients to ensure smooth transitions and adoption
Travel regularly to client sites as required
Conducting Virtual Site Surveys: Conduct comprehensive virtual assessments, including complex or escalated restaurant sites
Validate readiness of wiring, electrical infrastructure, networking, and internet performance
Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Lancaster Coordinated Entry Intake Specialist

This position works with the 211 Team to provide information, referral, and pres...

Location

United States , Lancaster

Salary:

20.00 USD / Hour

United Way

Expiration Date

Until further notice

Requirements

Bachelor's degree in social work or equivalent work experience preferred
Bilingual in Spanish and English a plus
A valid driver's license is required
Clearances are required with relevance to the position

Job Responsibility

Answering inbound phone calls in a professional manner
Assessing caller needs and facilitating appropriate referrals for families and individuals seeking information regarding homelessness including evaluation eligibility using criteria for specialized housing contracts
Accessing the 211 databases for resources and appropriately refer calls
Demonstrate proficiency in using call center software, computer hardware and telephone equipment
Maintain accurate data files to include reporting data needed to complete the program's monthly quality assurance and outcomes report

What we offer

competitive compensation and benefits package

Fulltime

Technical Support Specialist I - Bilingual

The Customer Support Specialist provides escalated support to Mindbody customers...

Location

Brazil

Salary:

Not provided

Mindbody

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent experience
Advance or fluent English skills + the ability to communicate effectively in Spanish or French
Customer service or call center experience or Customer Support Associate experience preferred
Working knowledge of Mindbody’s software products is preferred
Demonstrated ability to handle a high call and email volume
Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email
Strong communication skills, both verbal and written
Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
Demonstrated ability to actively listen and use curiosity to gain full understanding of customer needs
Ability to learn and acquire new industry, company, product, or technical knowledge

Job Responsibility

Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums
Follow up and resolve customer callbacks and open cases for product support
Resolve customer inquiries related to services or the software
Troubleshoot complex product-related issues
Escalate more complex issues as needed to higher-level support teams and/or management
deescalate customers to Associate level support, as needed
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies
Take a high rate of inbound contacts and provide a high-level of engagement with the customers
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
Use advanced product knowledge to educate customers on product features or additional services to meet their needs

Fulltime

Bilingual Claims Support Specialist

Seeking Bilingual Claims Support Specialists to support a high-profile claim pro...

Location

Canada , Toronto

Salary:

23.00 CAD / Hour

Randstad

Expiration Date

April 16, 2026

Requirements

Must be fluent in communicate with French/ English speaking clients located outside Quebec on a regular basis
1+ year of experience communicating with clients / patients / or stakeholders over the phone
Experience in data entry
Proficiency in Microsoft Office suite including Outlook, Word

Job Responsibility

Respond to incoming calls with empathy, professionalism, and discretion
Provide accurate information about the claims process while strictly adhering to confidentiality protocols
Escalate high-risk or complex cases to appropriate internal channels as needed
Maintain detailed and objective call notes in the system for documentation and audit purposes
Triage, assign, and resolve client or internal inquiries submitted via ticketing systems
Identify sensitive cases that may require escalation or prioritization
Ensure timely, respectful, and comprehensive responses are logged and tracked
Code claim details based on policy documentation, accurately capturing sensitive or traumatic descriptions without alteration or bias
Conduct quality assurance checks to ensure completeness, accuracy, and compliance with internal and regulatory standards
Identify inconsistencies or red flags and raise them for investigation or review

What we offer

Work for a top-tier professional organization
Earn a competitive wage of $23 per hour
Hybrid - onsite at our Toronto office for a minimum of three days per week, complemented by two days of remote work
Work full-time business hours
3 month contract with possibility of extension

Fulltime

Customer service and technical support specialist

We are looking for a bilingual customer service agent to work remotely providing...

Location

Canada , Montreal

Salary:

20.00 CAD / Hour

Randstad

Expiration Date

March 28, 2026

Requirements

Proficiency in both written and spoken English and French
Ease with computer usage
including the ability to work on multiple platforms
Prior customer service experience in a call center setting
Ability to thrive under pressure
Demonstrated dynamism and initiative

Job Responsibility

Conducting remote troubleshooting for end consumers and companies, addressing technical issues, installation inquiries, and providing product advice on various plumbing products
Managing incoming calls and emails, as well as fulfilling customer parts requests
Ensuring top-notch customer service and devising solutions for customer issues
Responding to inquiries regarding the status of order shipments and delivery
Solving customer problems through targeted questioning
Upholding quality assurance standards and meeting established service levels

What we offer

Working from home
Equipment provided
Being part of a dynamic team
Fun activities to increase team cohesion
Quick hiring process
Bonus program based on the quality of calls, emails as well as presenteeism and punctuality
Benefits program upon permanent hiring

Fulltime

Bilingual Quality Assurance Specialist

Arcadia Home Care and Staffing - an Addus family company

Location:
United States , Las Cruces

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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