Bilingual Quality Assurance Specialist Job at Arcadia Home Care and Staffing

Bilingual Quality Assurance Specialist, Contact Center

The Bilingual Quality Assurance Specialist role monitors and evaluates call, ema...

Location

United States , West Roseville

Salary:

19.50 USD / Hour

GoodLeap

Expiration Date

Until further notice

Requirements

Conscientious and focused listening and reading skills with strong attention to detail
Analytical and problem-solving skills, and the use of good judgment
Ability to identify and provide professionally written actionable feedback
Effectively and professionally communicate verbally and in writing, including notation
Commitment to supporting the growth and development of evaluated representatives
Ability to adapt quickly to changing priorities and environments in a fast-paced setting
Effective time management, and the ability to meet targets within a specific timeline
Excellent interpersonal, facilitation, and relationship management skills
Ability to work independently with general direction and be self-motivated
Bilingual Spanish/English required

Job Responsibility

Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
Participate in quality calibration and ongoing quality assurance training
Assist and back up with other duties, as assigned

Fulltime

Quality Assurance Specialist

We are seeking a detail-oriented and analytical Quality Assurance Specialist to ...

Location

United States , East Hartford

Salary:

21.75 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Experience in government services, consumer services, healthcare operations, or health and human services preferred
Public sector healthcare experience strongly preferred
Medicaid and/or CHIP program experience is a plus
Previous experience in quality assurance, compliance, auditing, or operational review preferred
College degree preferred
Strong verbal and written communication skills
Excellent interpersonal skills and ability to work effectively within a team environment
Strong analytical, organizational, time management, and problem-solving abilities
Ability to produce accurate and high-quality work under deadlines
Self-motivated with strong initiative and the ability to manage multiple priorities

Job Responsibility

Conduct quality reviews across multiple functional areas to ensure compliance with operational standards and procedures
Perform objective, accurate, and concise quality assessments with a strong focus on continuous improvement
Maintain quality performance standards, including a monthly quality score of 96% or higher and an approved challenge percentage below 5%
Meet productivity standards for assigned functional areas
Develop and maintain a strong understanding of all operational workflows and serve as a resource for program knowledge
Identify trends, recurring issues, and opportunities for process improvement
Update and maintain quality monitoring systems to track assessment data and reporting
Assist with implementing and maintaining quality assurance processes, controls, and best practices
Monitor and ensure staff complete required corrections from returned quality assessments
Perform administrative tasks to support quality team objectives and business operations

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Quality Assurance Specialist

A growing organization is seeking a detail-oriented Quality Assurance Specialist...

Location

United States , East Hartford

Salary:

21.75 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Experience in government services, consumer services, health and human services, or equivalent relevant experience preferred
Public sector healthcare experience strongly preferred
Medicaid and/or CHIP program experience is a plus
Previous quality assurance, auditing, compliance, or operational review experience preferred
College degree is preferred
Strong verbal and written communication skills
Excellent interpersonal skills with the ability to work effectively in a team environment
Strong analytical, organizational, time management, and problem-solving abilities
Ability to produce highly accurate work under tight deadlines
Self-motivated with strong initiative and the ability to manage multiple priorities

Job Responsibility

Conduct quality reviews across multiple functional areas to ensure compliance with operational standards and procedures
Perform objective, accurate, and concise quality assessments with a focus on continuous improvement
Maintain a monthly quality score of 96% or higher and an approved challenge percentage below 5%
Meet established productivity standards across all assigned functional areas
Serve as a subject matter resource by maintaining a strong understanding of program operations and functional workflows
Track trends, identify recurring issues, and recommend process improvements to enhance service delivery and quality outcomes
Update and maintain quality monitoring systems to compile and track assessment data
Assist with implementing and maintaining quality assurance processes, controls, and best practices
Monitor and ensure staff complete required corrections from returned quality assessments
Perform administrative tasks to support business objectives and quality team operations

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

New

Quality Assurance Specialist II

The ideal profile for this role should include extensive experience in quality p...

Location

Canada , Saint-Laurent

Salary:

58.00 USD / Hour

Randstad

Expiration Date

July 06, 2026

Requirements

D.E.C. (Diploma of College Studies) in Mechanical or Electrical Engineering (or technical training with equivalent experience)
5+ years of experience in a manufacturing environment
Experience in internal and external (supplier) auditing required
Knowledge of ISO 9001:2015 and its quality management principles
Knowledge of manufacturing processes related to mechanical or electrical products (welding, plating, painting, machining, sheet metal, mechanical/electrical assembly, PCB assembly, cable assembly)
Bilingual (French and English)
Excellent ability to communicate both orally and in writing

Job Responsibility

Ensure the overall conformity and effectiveness of the manufacturing process (incoming product inspection, final inspection, the complete manufacturing cycle including product validations and associated processes)
Execute the complete audit process cycle—plan an audit, conduct an audit, report/communicate the results, and issue corrective actions if necessary
Ensure product compliance with design requirements based on a quality plan—develop inspection and test standards, establish control points, supervise the inspection process, and process non-conformities through resolution plans
Ensure the maintenance of manufacturing requirements—review, assign responsibility, and determine the material disposition of a non-conformity
conduct investigations to determine root causes and necessary corrective actions for material issues
update/develop the standards used to accept/reject parts
set up quality clinics
Lead MRB (Material Review Board) meetings and provide necessary recommendations
Execute quality audits in the Production area
Validation and verification of manufacturing processes as well as qualification techniques

Fulltime

Bilingual Home Care QA Specialist

This position will be responsible for will conducting in-home visits at clients'...

Location

United States , Clovis

Salary:

Not provided

Arcadia Home Care and Staffing - an Addus family company

Expiration Date

Until further notice

Requirements

GED or High School Diploma
Minimum of 4 years’ experience working in the field of senior services, or related social service
Must demonstrate strong interpersonal and communication skills
Must be client focused and customer service driven
Computer experience – Microsoft Word and Excel
Must have reliable transportation, valid driver’s license and insurance for travel within the branch service areas
Must be bilingual

Job Responsibility

Monitors client’s condition and performance of duties by Home Care Aides
Maintains all company and Department on Aging rules, regulations, and standards
Conducts home visits to new clients to welcome and review the Welcome Packet
Observes and evaluates Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
Prepares and completes accurate evaluation reports and case notes as needed
Maintains schedules to assure timely completion of all assigned home visits
Attends weekly branch meetings
Maintains a high degree of confidentiality at all times due to access to sensitive information
Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
Follows all Medicare, Medicaid, and HIPAA regulations and requirements

What we offer

Medical, Dental and Vision Benefits
Company matched 401K
Continued Education
Bonus
PTO Plan
Retirement Planning
Life Insurance
Employee discounts

Fulltime

Bilingual Specialist

The Installation Specialist ensures restaurant sites are fully prepared for succ...

Location

United States , Los Angeles

Salary:

21.00 - 27.00 USD / Hour

MyTennisLessons

Expiration Date

Until further notice

Requirements

Restaurant experience required
Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments
Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
Excellent organizational, multitasking, and communication skills with a professional approach under pressure
Understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues preferred
Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person
Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses preferred

Job Responsibility

Conducting Installations: Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls
Complete cabling, patching, and connectivity setup
Deliver onsite training and live support for staff and management
Implement menu/system updates and reporting configuration
Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting
Lead follow-ups with clients to ensure smooth transitions and adoption
Travel regularly to client sites as required
Conducting Virtual Site Surveys: Conduct comprehensive virtual assessments, including complex or escalated restaurant sites
Validate readiness of wiring, electrical infrastructure, networking, and internet performance
Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks

What we offer

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

Fulltime

Technical Support Specialist I - Bilingual

The Customer Support Specialist provides escalated support to Mindbody customers...

Location

Brazil

Salary:

Not provided

Mindbody

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent experience
Advance or fluent English skills + the ability to communicate effectively in Spanish or French
Customer service or call center experience or Customer Support Associate experience preferred
Working knowledge of Mindbody’s software products is preferred
Demonstrated ability to handle a high call and email volume
Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email
Strong communication skills, both verbal and written
Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
Demonstrated ability to actively listen and use curiosity to gain full understanding of customer needs
Ability to learn and acquire new industry, company, product, or technical knowledge

Job Responsibility

Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums
Follow up and resolve customer callbacks and open cases for product support
Resolve customer inquiries related to services or the software
Troubleshoot complex product-related issues
Escalate more complex issues as needed to higher-level support teams and/or management
deescalate customers to Associate level support, as needed
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies
Take a high rate of inbound contacts and provide a high-level of engagement with the customers
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
Use advanced product knowledge to educate customers on product features or additional services to meet their needs

Fulltime

Document Specialist

Our client, a major national legal firm, is looking to hire a Remote Document Sp...

Location

Canada , Montréal

Salary:

60000.00 - 67000.00 CAD / Year

Randstad

Expiration Date

June 22, 2026

Requirements

College certificate (office administration, legal specialization, or related)
Three years of experience in a professional work environment
Advanced proficiency in Microsoft Suite (Outlook, Word, Excel, PowerPoint)
Ability to type with a speed of 80-100 words per minute
Bilingualism (French and English) is required

Job Responsibility

Document Production: Create and format complex legal and professional documents via copy typing, digital transcription, and scanning
Quality Assurance: Proofread documents for formatting, grammar, and clarity
Technical Support: Provide Firm-wide support for document production using Microsoft applications
Workflow Management: Proactively manage workload fluctuations with minimal supervision
Problem Solving & Tracking: Document, log, track, and respond to calls, emails, voicemail, and drop-bys for document support
Collaboration & Mentorship: Work cooperatively across all departments and individuals within the Firm
Compliance & Procedures: Develop an understanding and working knowledge of the Firm’s procedures for the production of documents

What we offer

Competitive salary based on experience
3 -4 weeks vacation (based on experience)
6 personal days + 2 extra days (1 for volunteer and one for birthday)
Comprehensive insurance package as of day 1, paid by company
Work Model: 100% Remote work
Strong community involvement and a commitment to equity, diversity and inclusion

Fulltime

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Bilingual Quality Assurance Specialist

Arcadia Home Care and Staffing - an Addus family company

Location:
United States , Las Cruces

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 25, 2026

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Bilingual Quality Assurance Specialist

Arcadia Home Care and Staffing - an Addus family company

Location:United States , Las Cruces

Category:Office Administration

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 25, 2026

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