CrawlJobs Logo
GoodLeap Logo GoodLeap · Call Center

Bilingual Quality Assurance Specialist, Contact Center

United States, West Roseville 19.50 USD / Hour · Job Posted January 06, 2026
Apply Position
Job Link Share

Job Description

The Bilingual Quality Assurance Specialist role monitors and evaluates call, email, and text interactions between representatives and customers to identify areas of improvement and provide actionable feedback to various departments to enhance performance and maintain a high level of service standards, as well as report on account documentation, adherence to company policies, and compliance.

Job Responsibility

  • Perform call, text, and email monitoring for various departments and provide professionally written, actionable feedback and information as it pertains to the improvement of performance, procedures, compliance, and customer experience
  • Deliver professionally written reviews, reports, and information as they pertain to various departments and the company’s quality assurance needs
  • Participate in quality calibration and ongoing quality assurance training
  • Assist and back up with other duties, as assigned

Requirements

  • Conscientious and focused listening and reading skills with strong attention to detail
  • Analytical and problem-solving skills, and the use of good judgment
  • Ability to identify and provide professionally written actionable feedback
  • Effectively and professionally communicate verbally and in writing, including notation
  • Commitment to supporting the growth and development of evaluated representatives
  • Ability to adapt quickly to changing priorities and environments in a fast-paced setting
  • Effective time management, and the ability to meet targets within a specific timeline
  • Excellent interpersonal, facilitation, and relationship management skills
  • Ability to work independently with general direction and be self-motivated
  • Bilingual Spanish/English required
GoodLeap - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Bilingual Quality Assurance Specialist, Contact Center

8 matching positions

Technical Support Specialist I - Bilingual

The Customer Support Specialist provides escalated support to Mindbody customers...
Location
Location
Brazil
Salary
Salary:
Not provided
mindbodyonline.com Logo
Mindbody
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Diploma or equivalent experience
  • Advance or fluent English skills + the ability to communicate effectively in Spanish or French
  • Customer service or call center experience or Customer Support Associate experience preferred
  • Working knowledge of Mindbody’s software products is preferred
  • Demonstrated ability to handle a high call and email volume
  • Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email
  • Strong communication skills, both verbal and written
  • Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
  • Demonstrated ability to actively listen and use curiosity to gain full understanding of customer needs
  • Ability to learn and acquire new industry, company, product, or technical knowledge
Job Responsibility
Job Responsibility
  • Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums
  • Follow up and resolve customer callbacks and open cases for product support
  • Resolve customer inquiries related to services or the software
  • Troubleshoot complex product-related issues
  • Escalate more complex issues as needed to higher-level support teams and/or management
  • deescalate customers to Associate level support, as needed
  • Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies
  • Take a high rate of inbound contacts and provide a high-level of engagement with the customers
  • Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
  • Use advanced product knowledge to educate customers on product features or additional services to meet their needs
  • Fulltime
Read More
Arrow Right

Registration & Eligibility Specialist

UNM Hospital is the largest community mental health provider in the state of New...
Location
Location
United States , Albuquerque
Salary
Salary:
16.59 - 22.95 USD / Hour
hsc.unm.edu Logo
UNM Hospitals
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School or GED Equivalent
  • 2 years directly related experience
  • Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
  • Not Applicable/Not Required
Job Responsibility
Job Responsibility
  • Perform pre-registration and registration functions for Ambulatory/Outpatient Operations area assigned
  • verify insurance coverage eligibility and benefits
  • verify required referrals and/or prior authorization are in place prior to visit
  • contact patients for outdated or missing demographics
  • professional and efficient phone call handling via telephone ACD system in a call center setting
  • perform as first contact for Persons in Custody of Law Enforcement Agency (PICLEA) as they arrive for care
  • screen patients for coverage and assist them in navigating their financial options including UNMH or other UNM Health Systems financial assistance, NM Medicaid, or other State and Federal Programs
  • perform intake applications for State of NM Medicaid
  • Ensure adherence to Hospitals and departmental policies and procedures
  • Assist patients in locating departments
What we offer
What we offer
  • Full health/dental/vision with no deductible for full-time employees
  • Retirement with up to 6% match
  • PTO and 9 paid holidays
  • Amazing shift differentials including up to 26% for weekend nights
  • Sign-on bonuses and relocation assistance
  • Fulltime
Read More
Arrow Right
New

Student Worker - Food Service or Catering

Your career starts here! Take advantage of our operations on your campus by kick...
Location
Location
United States , West Chester
Salary
Salary:
Not provided
aramark.com Logo
Aramark
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous food service experience preferred
  • Must have or acquire food safety certification
  • Demonstrates guest service skills
Job Responsibility
Job Responsibility
  • Prepares and builds food items according to standardized recipes and directions
  • Properly stores food in accordance with standards
  • Sets up workstations including prep tables, service counters, hot wells, steam tables, etc.
  • Breaks down, cleans, and sanitizes workstations
  • Serves food to customers while ensuring guest satisfaction and anticipating the customers’ needs
  • Replenishes food items and ensure product is stocked to appropriate levels
  • Maintains excellent customer service and positive demeanor towards guest, customers, clients, co-workers, etc.
  • Adheres to Aramark safety policies and procedures including food safety and sanitation
  • Ensures security of company assets
Read More
Arrow Right
New

Sr. Accounting Analyst

We are looking for an experienced Sr. Accounting Analyst to join a real estate i...
Location
Location
United States , Oak Brook
Salary
Salary:
45.00 - 52.00 USD / Hour
https://www.roberthalf.com Logo
Robert Half
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Accounting, Finance, or a related discipline
  • At least 3 years of experience in real estate accounting, investment accounting, or corporate real estate finance
  • Working knowledge of financial trust structures, investment arrangements, and partnership accounting concepts
  • Practical experience with Yardi or another large-scale ERP or property accounting system
  • Advanced Microsoft Excel skills, including VLOOKUP, Pivot Tables, and SUMIF
  • Background supporting acquisition and disposition activity as well as broader asset management analysis
  • Strong analytical skills with experience in financial reporting, variance review, and ad hoc financial analysis
Job Responsibility
Job Responsibility
  • Oversee financial analysis and reporting activities for a large portfolio of real estate assets, maintaining accuracy and completeness across high-volume data sets
  • Handle accounting support related to master tenant activity, including income calculations and the movement of financial results into trust reporting structures
  • Develop and review investor reporting materials, providing clear variance analysis and concise explanations of key financial movements
  • Work closely with asset management team members to evaluate acquisitions, dispositions, and ongoing operating performance across the portfolio
  • Support investment and corporate real estate accounting tasks, including transaction tracking and analysis tied to financial structuring
  • Use Yardi or a comparable enterprise property accounting platform to retrieve, organize, and analyze portfolio financial information
  • Create and maintain advanced Excel-based models and schedules using functions such as VLOOKUP, Pivot Tables, and SUMIF to support decision-making
  • Contribute to critical transition-period reporting needs while helping maintain continuity, transparency, and delivery timelines
What we offer
What we offer
  • medical insurance
  • vision insurance
  • dental insurance
  • life insurance
  • disability insurance
  • 401(k) plan
  • Fulltime
Read More
Arrow Right
New

Senior Account Supervisor - Consumer, B2B and Corporate Technology Team

For more than three decades, DKC has been at the forefront of communications age...
Location
Location
United States , New York
Salary
Salary:
90000.00 - 110000.00 USD / Year
dkcnews.com Logo
DKC
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6-10 years' experience working at a PR agency and/or an in-house communications team
  • A background in corporate, B2B, and consumer technology, and large-scale campaigns, with experience and interest in such areas as AI, platform innovation, digital entertainment, virtual reality, fintech, health tech, ecommerce, and wearables
  • Understands and can study data, distill insights and brings new ideas to the forefront
  • Comfortable working in a fast-paced environment, both collaboratively and independently
  • Has the motivation and attitude to mentor and manage a growing staff, while still looking for ways to improve, learn and hone their skills in strategy, media, digital and integrated marketing
  • Can deliver excellent client service and account management, being a reliable point of contact for both the client, teams and media
  • Will serve as the main day-to-day client lead across accounts, ensuring quality control with teams
  • Able to foster new and significant media and industry relationships, while maintaining relationships with key media
  • Ready to grow their career in new ways including business development, brand marketing and agency marketing
  • Identifies, develops and executes strategic partnerships, campaigns and integrated communication plans
Job Responsibility
Job Responsibility
  • Can deliver excellent client service and account management, being a reliable point of contact for both the client, teams and media
  • Will serve as the main day-to-day client lead across accounts, ensuring quality control with teams
  • Able to foster new and significant media and industry relationships, while maintaining relationships with key media
  • Identifies, develops and executes strategic partnerships, campaigns and integrated communication plans
What we offer
What we offer
  • 401K match
  • cell phone reimbursement
  • unlimited vacation and sick day policy
  • latest technology for all digital natives
  • Fulltime
Read More
Arrow Right
New

Data Science Manager, Analytics

As a Data Science Manager at Meta, you will help shape the future of the experie...
Location
Location
United States , Menlo Park
Salary
Salary:
177000.00 - 247000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experience with data querying languages (e.g. SQL), scripting languages (e.g. Python), and/or statistical/mathematical software (e.g. R)
  • Experience initiating and completing analytical projects with minimal guidance
  • 4+ years of work experience (2+ years with a Ph.D.) in applied analytics, including 2+ years of experience managing analytics teams
  • Experience communicating results of analysis to leadership
  • Currently has, or is in the process of obtaining, a Bachelor's degree or equivalent practical experience. Degree must be completed prior to joining Meta
Job Responsibility
Job Responsibility
  • Lead a team of data scientists to develop strategies for our products that serve billions of people and hundreds of millions of businesses, creators, and partners around the world
  • Drive analytics projects end-to-end in partnership with Product, Engineering, and cross-functional teams to inform, influence, support, and execute product strategy and investment decisions
  • Influence product direction through clear and compelling presentations to leadership
  • Work with large and complex data sets to solve a wide array of challenging problems using different analytical and statistical approaches
  • Identify and measure success of product efforts through goal setting, forecasting, and monitoring of key product metrics to understand trends
  • Define, understand, and test opportunities and levers to improve the product, and drive roadmaps through your insights and recommendations
  • Contribute towards advancing the Data Science discipline at Meta, including but not limited to driving data best practices (e.g. analysis, goaling, experimentation), improving analytical processes, scaling knowledge and tools, and mentoring other data scientists
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right
New

Personal Trainer for Seniors

If you value genuine connection and consistency more than simply counting reps o...
Location
Location
United States , Redmond
Salary
Salary:
25.00 - 26.00 USD / Hour
leisurecare.com Logo
Leisure Care
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High energy positive attitude
  • Experience leading group exercise classes
  • Group Fitness and Senior Fitness Specialist Certification (ACE)
  • Previous experience working with older adults preferred
Job Responsibility
Job Responsibility
  • Develop and lead fun, engaging group classes designed for seniors
  • Ensure our residents are able to live the best rest of their lives
  • Compile input from residents to tailor group fitness classes for the community
  • Successfully advertise PrimeFit Group Fitness classes to residents, families and the community
  • Create a positive, fun and safe atmosphere that promotes healthy growth for older adults
  • Responsible for providing personal health and fitness services for residents including fitness center and equipment orientations, fitness assessments, personalized exercise prescription, and general guidance with health and fitness programs
  • Responsible for conducting private and small group personal training sessions
What we offer
What we offer
  • Medical, Dental and Vision
  • Early Wage Access
  • 401(k)
  • 10 Days Vacation & 1 Hour Sick Leave accrued for every 30 hours worked
  • Bereavement & Jury Duty Leave
  • 6 Holidays
  • 2 Float Holidays
  • Flexible Spending Accounts (Health and Dependent Care)
  • Meal Discounts
  • Tuition Assistance
  • Fulltime
Read More
Arrow Right
New

Water Manager, Data Center Development

Meta is seeking a Water Manager to lead water stewardship and environmental comp...
Location
Location
United States , Menlo Park
Salary
Salary:
132000.00 - 188000.00 USD / Year
meta.com Logo
Meta
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ability to manage multiple projects and coordinate with internal staff, external consultants, and other stakeholders
  • Ability to communicate and work with highly confidential information
  • Experience independently managing task execution, tracking progress, and driving deliverables to completion with minimal oversight
  • Professional experience in working with water utilities in the United States
  • Ability to travel domestically (up to 30%)
  • Technical expertise related to water use and wastewater discharge, water efficiency techniques, as well as water policy and permitting in the United States
  • Strong communication, organizational, and program management skills
  • Ability to work in teams, and establish and maintain cross-functional and working relationships
  • Bachelor's degree and 6+ years of professional experience in the planning, design, construction, and operation of utility infrastructure projects for water supply, treatment, and conveyance and wastewater treatment, water resources management, and/or hydrology/hydrogeology
Job Responsibility
Job Responsibility
  • Lead water and wastewater due diligence, risk assessments, and strategy for data center site selection efforts in the U.S., including watershed analyses, utility and infrastructure assessments, water rights needs, and/or water-related permit requirements
  • Facilitate and drive communication and cross-team coordination between internal water stakeholders, including sustainability, engineering, design, and construction
  • Manage and develop water/sewer agreements during all phases of a project, including initial negotiations along with partner teams during site selection, including the renegotiation of agreements if needed
  • Lead discussions and long-term relationships with water utilities regarding technical aspects of projects, including water/sewer agreement terms and conditions, projected capacity requirements of various data center products, and off-site infrastructure improvements
  • Scope, review findings, and provide direction to consultants and internal teams on water evaluations, when necessary
  • Communicate to multiple diverse Meta teams and leadership regarding water risks and operational viability for new sites, as well as water commitments and obligations for selected sites
  • Work with internal partners on external stakeholder communication
  • Collaborate with the Meta Policy team to monitor relevant state and local policies that could affect water for specific sites
  • Provide expertise to diverse internal teams and coordinate with other teams about relevant water issues and requirements. Develop training and educational tools regarding water goals, compliance, and awareness
  • Manage the preparation of transition documents for use by the Water Program Manager during construction and operations for data centers, including coordinating input from consultants and diverse internal teams
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Fulltime
Read More
Arrow Right