Bilingual Quality Assurance Specialist, Contact Center Job at GoodLeap (West Roseville)

Technical Support Specialist I - Bilingual

The Customer Support Specialist provides escalated support to Mindbody customers...

Location

Brazil

Salary:

Not provided

Mindbody

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent experience
Advance or fluent English skills + the ability to communicate effectively in Spanish or French
Customer service or call center experience or Customer Support Associate experience preferred
Working knowledge of Mindbody’s software products is preferred
Demonstrated ability to handle a high call and email volume
Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email
Strong communication skills, both verbal and written
Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
Demonstrated ability to actively listen and use curiosity to gain full understanding of customer needs
Ability to learn and acquire new industry, company, product, or technical knowledge

Job Responsibility

Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums
Follow up and resolve customer callbacks and open cases for product support
Resolve customer inquiries related to services or the software
Troubleshoot complex product-related issues
Escalate more complex issues as needed to higher-level support teams and/or management
deescalate customers to Associate level support, as needed
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies
Take a high rate of inbound contacts and provide a high-level of engagement with the customers
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
Use advanced product knowledge to educate customers on product features or additional services to meet their needs

Fulltime

New

Customer Service Field Agent - Driving

Are you seeking a dynamic customer-facing position that offers variety and oppor...

Location

United Kingdom , Birmingham

Salary:

12.55 GBP / Hour

Randstad

Expiration Date

April 19, 2026

Requirements

Valid UK Driving License
Owned Car
Willing to complete a DBS
Willing to obtain business car insurance
Willing to travel up to 40 miles
Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
Self-disciplined, self-motivated, and happy to work with minimum supervision
Be proficient in the use of laptop and smartphone
Can demonstrate ability to be organised with well-developed planning skills
Proficient in using laptop and smartphone to receive, view and input information

Job Responsibility

Support participants in the ONS survey by visiting specific residents within a 40-mile radius using your own car
Encourage survey completion, providing guidance and support as needed
Help to shape UK policies and improve communities

What we offer

0.45p per milage
1 meal per 5 hours (£7.50), 2 meals per 10 hours (£15)

Parttime

New

Driving Field Agent

Looking for variety in a new and customer facing role? Do you have a passion for...

Location

United Kingdom , Walsall

Salary:

12.55 GBP / Hour

Randstad

Expiration Date

February 14, 2026

Requirements

Valid UK Driving License
Owned Car
Willing to complete a DBS
Willing to obtain business car insurance
Willing to travel up to 40 miles
Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
Self-disciplined, self-motivated, and happy to work with minimum supervision
Be proficient in the use of laptop and smartphone
Can demonstrate ability to be organised with well-developed planning skills
Proficient in using laptop and smartphone to receive, view and input information

What we offer

0.45p per milage
1 meal per 5 hours (£7.50), 2 meals per 10 hours (£15)

Parttime

New

Room Attendant

HotelCare are committed to excellence in all that we do and our Room Attendants ...

Location

United Kingdom , Edinburgh

Salary:

12.75 GBP / Hour

Hotelcare

Expiration Date

February 27, 2026

Requirements

Preferred Experience: Experience in a similar role within the hospitality industry, particularly in housekeeping or room attendant positions
Physical ability to lift, bend, and stand for extended periods
The ability to work individually and as part of a team
Strong time management skills
Attention to detail
Flexibility and willingness to learn
A ‘Can Do’ attitude
Adaptability to organisational needs
Ability to prioritise and multi-task
Capability to provide excellent customer service

Job Responsibility

Clean and tidy guest rooms to established standards
Change bed linens, replace towels, empty trash bins and restock amenities
Dust furniture, vacuum carpets, and clean mirrors for a neat appearance
Sanitize surfaces thoroughly for hygiene maintenance
Maintain stock levels of cleaning supplies and toiletries
Promptly report any maintenance issues or damages
Follow supervisor instructions and adhere to safety protocols
Ensure the security of guest rooms and the privacy of the guests
Provide professional and respectful service to guests and respond to their requests promptly

What we offer

Up to 28 days paid holidays
A permanent job with flexible working hours to suit your lifestyle
Standard working hours 25+ per week / Available hours may reduce during periods of low occupancy / Contracted hours can be negotiated and guaranteed
Free Lunch on duty (site dependant)
Full on-site training
Salary Finance with exclusive rates – access to loans or wage advances (available once probation is complete)
Career progression with the opportunity to undertake a HotelCare Apprenticeship
Automatic Enrolment into a workplace pension, after 3 months’ service
Recognition, incentives and awards

Fulltime

New

Executive Assistant

The Executive Assistant will work 50% as Executive Assistant to the EMEA busines...

Location

United Kingdom , Maidenhead

Salary:

23.59 GBP / Hour

Morson Talent

Expiration Date

Until further notice

Requirements

Minimum 5 years of experience as an Executive Assistant
Degree or certification in office administration or a related field is a plus
Event project management experience is a plus
Excellent knowledge of Microsoft (Outlook, Word, Excel, PowerPoint)
Oracle or similar ERP system experience is a plus
Strong interpersonal skills with a high comfort level in dealing with senior management and individuals at all levels and international backgrounds
Team player who collaborates well across departments to ensure desired outcomes are achieved
Prioritization and time management in a fast paced, high-volume workload, multi-tasking environment while maintaining a high degree of accuracy
Excellent verbal communication, writing and editing skills
Full-time working from Maidenhead, UK

Job Responsibility

Organize, direct, and follow up on all administrative details as assigned, ensuring all work is done accurately and on a timely basis
Administer legal paperwork for business entities, notarize documents and coordinate international postage
Assist in planning of events such as company and department outings, lunch meetings, holiday parties, social committee activities, and offsite meetings
Arrange conference rooms, hotels, catering, dinners, car service, etc. for group meetings
Follow up on ad hoc actions and projects assigned by the business director
Order management
Liaise with customers regarding deliveries
Liaise with the sales team re backlog, orders etc
Stock checks
Raise purchase orders to suppliers

Fulltime

New

Driving Field Agent

Looking for variety in a new and customer facing role? Do you have a passion for...

Location

United Kingdom , Buxton

Salary:

12.55 GBP / Hour

Randstad

Expiration Date

February 14, 2026

Requirements

Valid UK Driving License
Owned Car
Willing to complete a DBS
Willing to obtain business car insurance
Willing to travel up to 40 miles
Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
Self-disciplined, self-motivated, and happy to work with minimum supervision
Be proficient in the use of laptop and smartphone
Can demonstrate ability to be organised with well-developed planning skills
Proficient in using laptop and smartphone to receive, view and input information

What we offer

0.45p per milage
1 meal per 5 hours (£7.50), 2 meals per 10 hours (£15)

Parttime

New

Business associate radiation oncology

Performs clerical duties in the technical work areas of the department. Supports...

Location

United States

Salary:

20.80 - 31.20 USD / Hour

Advocate Health Care

Expiration Date

Until further notice

Requirements

High School diploma or equivalent
2 - 3 years of hospital registration, billing or collection experience
Knowledge of third party payors
Knowledge of the Allegra system preferred
Strong medical terminology background preferred, certification in medical terminology within one year of employment
Customer service experience preferred
Knowledge of a PC computer keyboard with data entry experience
Previous Allegra experience is beneficial
Excellent communication and customer service skills
Strong interpersonal skills

Job Responsibility

Performs clerical duties in the technical work areas of the department
Answers telephone in a timely manner, utilizing appropriate telephone etiquette
Greets and acknowledges patient and family members in a professional and welcoming manner
Coordinate incoming and outgoing calls including recording and reporting of pages and messages
Assists with “Call” report findings to physician/office
Participate in calling patients to confirm appointment times and or call-backs
Delivers completed requisitions/paperwork to technologist area in a timely manner
Assure that paperwork is filed and/or distributed according to policies and procedures in a timely manner
Accurately Complete 100% of paperwork in timely manner
Participate in trouble-shooting activites and implement corrective action plans as directed by manager

What we offer

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

Parttime

New

Driving Field Agent

Looking for variety in a new and customer facing role? Do you have a passion for...

Location

United Kingdom , Glasgow

Salary:

12.55 GBP / Hour

Randstad

Expiration Date

April 15, 2026

Requirements

Valid UK Driving License
Owned Car
Willing to complete a DBS
Willing to obtain business car insurance
Willing to travel up to 40 miles
Excellent verbal communication skills and evidence of persuading reluctant respondents to take part in surveys
Self-disciplined, self-motivated, and happy to work with minimum supervision
Be proficient in the use of laptop and smartphone
Can demonstrate ability to be organised with well-developed planning skills
Proficient in using laptop and smartphone to receive, view and input information

What we offer

0.45p per milage
1 meal per 5 hours (£7.50), 2 meals per 10 hours (£15)

Parttime

Bilingual Quality Assurance Specialist, Contact Center

GoodLeap

Location:
United States , West Roseville

Category:
Call Center

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 06, 2026

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