Bilingual Quality Assurance Specialist, Contact Center Job at GoodLeap (West Roseville)

Technical Support Specialist I - Bilingual

The Customer Support Specialist provides escalated support to Mindbody customers...

Location

Brazil

Salary:

Not provided

Mindbody

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent experience
Advance or fluent English skills + the ability to communicate effectively in Spanish or French
Customer service or call center experience or Customer Support Associate experience preferred
Working knowledge of Mindbody’s software products is preferred
Demonstrated ability to handle a high call and email volume
Excellent computer skills, including familiarity with using internet browsers, online chat tools, and email
Strong communication skills, both verbal and written
Ability to handle escalated and complex customer issues with confidence, patience, and professionalism
Demonstrated ability to actively listen and use curiosity to gain full understanding of customer needs
Ability to learn and acquire new industry, company, product, or technical knowledge

Job Responsibility

Intake of technical product support to customers through a variety of channels, primarily inbound and outbound phone calls, but can also include email, chat, and web forums
Follow up and resolve customer callbacks and open cases for product support
Resolve customer inquiries related to services or the software
Troubleshoot complex product-related issues
Escalate more complex issues as needed to higher-level support teams and/or management
deescalate customers to Associate level support, as needed
Provide quality service to customers that meets our customer expectations and in accordance with the department’s guidelines and policies
Take a high rate of inbound contacts and provide a high-level of engagement with the customers
Follow internal Knowledge Centered Support processes to accurately answer customer questions and to maintain knowledge bases
Use advanced product knowledge to educate customers on product features or additional services to meet their needs

Fulltime

Registration & Eligibility Specialist

UNM Hospital is the largest community mental health provider in the state of New...

Location

United States , Albuquerque

Salary:

16.59 - 22.95 USD / Hour

UNM Hospitals

Expiration Date

Until further notice

Requirements

High School or GED Equivalent
2 years directly related experience
Bilingual English/Keres, Tewa, Tiwa, Towa, Zuni, or Navajo
Not Applicable/Not Required

Job Responsibility

Perform pre-registration and registration functions for Ambulatory/Outpatient Operations area assigned
verify insurance coverage eligibility and benefits
verify required referrals and/or prior authorization are in place prior to visit
contact patients for outdated or missing demographics
professional and efficient phone call handling via telephone ACD system in a call center setting
perform as first contact for Persons in Custody of Law Enforcement Agency (PICLEA) as they arrive for care
screen patients for coverage and assist them in navigating their financial options including UNMH or other UNM Health Systems financial assistance, NM Medicaid, or other State and Federal Programs
perform intake applications for State of NM Medicaid
Ensure adherence to Hospitals and departmental policies and procedures
Assist patients in locating departments

What we offer

Full health/dental/vision with no deductible for full-time employees
Retirement with up to 6% match
PTO and 9 paid holidays
Amazing shift differentials including up to 26% for weekend nights
Sign-on bonuses and relocation assistance

Fulltime

Applications Development Senior Programmer Analyst

The Applications Development Senior Programmer Analyst is an intermediate level ...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years of relevant experience
Experience in systems analysis and programming of software applications
Experience in managing and implementing successful projects
Working knowledge of consulting/project management techniques/methods
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Conduct tasks related to feasibility studies, time and cost estimates, IT planning, risk technology, applications development, model development, and establish and implement new or revised applications systems and programs to meet specific business needs or user areas
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to business users
Utilize in-depth specialty knowledge of applications development to analyze complex problems/issues, provide evaluation of business process, system process, and industry standards, and make evaluative judgement
Recommend and develop security measures in post implementation analysis of business usage to ensure successful system design and functionality
Consult with users/clients and other technology groups on issues, recommend advanced programming solutions, and install and assist customer exposure systems
Ensure essential procedures are followed and help define operating standards and processes
Serve as advisor or coach to new or lower level analysts
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members

Fulltime

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Savannah

Salary:

16.00 - 23.00 USD / Hour

CVS Health

Expiration Date

June 24, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture (Greet, offer help, and thank)
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

PR & Comms Specialist

As a PR & Communications Specialist, you will play a key role in supporting the ...

Location

United States , Los Angeles

Salary:

80000.00 USD / Year

Fever

Expiration Date

Until further notice

Requirements

0–3 years of experience in PR, corporate communications, media relations, or journalism
Strong sense of autonomy and ownership of tasks and deadlines
Excellent writing, editing, and verbal communication skills in English and Spanish
Familiarity with media databases, monitoring platforms (e.g., Meltwater, Cision), and CMS/social media tools
Strong organizational skills and attention to detail
Ability to work under pressure and manage multiple tasks with competing deadlines
Team player with a proactive mindset and willingness to learn

Job Responsibility

Draft, edit, and coordinate approval of press releases, background checkers, media advisories, Q&As, fact sheets, and related content
Maintain daily contact with journalists: respond to inquiries, proactively pitch stories, and coordinate interviews
Assist in organizing and executing press events, influencer activations, and stakeholder meetings
Manage media monitoring, reporting, and internal trackers: coverage clippings, agendas, media lists, and reporting dashboards
Monitor competitor activity and industry trends
provide summaries and insights to the team
Ensure message consistency across paid, earned, shared, and owned media
Liaise with internal departments (marketing, brand, legal, product) to ensure alignment of messaging
Act as a brand guardian in external communication, upholding tone, language, and core values

What we offer

Fever 40% discount
Free Candlelight Event
Health, dental and vision insurance with comprehensive coverage through Cigna
Wellhub Membership up to Bronze plan
401k Pension Plan Enrollment
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Dependant-Care Flexible Spending Account (DCFSA)
Commuter benefits
22 days annual leave (12 working days vacation + 8 working days paid sick leave + 2 days paid family leave per year)

Fulltime

Junior Developer

We are looking for a Junior Developer to support us in rebuilding our website an...

Location

Poland , Warszawa

Salary:

Not provided

Algoteque

Expiration Date

Until further notice

Requirements

Basic experience with WordPress
Understanding of HTML, CSS, and basic JavaScript
Student or junior-level developer eager to learn
Proactive attitude and willingness to take ownership of tasks
Fluent English skills

Job Responsibility

Support website rebuild and updates (WordPress)
Implement changes, fixes, and improvements on existing pages
Assist with updates and adjustments in internal systems (e.g. BoondManager)
Collaborate with the team to deliver simple features and improvements

Fulltime

Shift Supervisor

We’re building a world of health around every individual — shaping a more connec...

Location

United States , New York

Salary:

19.00 - 28.00 USD / Hour

CVS Health

Expiration Date

June 24, 2026

Requirements

Deductive reasoning ability, analytical skills and computer skills
Advanced communication skills and supervision skills
Ability to work a flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Job Responsibility

Work effectively with store management and store crews
Supervise the store’s crew through assigning, directing and following up of all activities
Effectively communicate information both to and from store management and crews
Assist customers with their questions, problems and complaints
Promote CVS customer service culture
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers
Maintain customer/patient confidentiality
Price merchandise
Stock shelves
Execute the displays, sign and inventory of weekly, promotional, and seasonal merchandise

What we offer

Dental
Vision
Wellness resources
Employee discounts
Access to certain voluntary benefits
Other programs

Parttime

Paid Media Specialist

We are looking for an experienced and hands-on digital marketing paid media spec...

Location

Brazil; Bulgaria; Colombia; Croatia; Egypt; Poland; Portugal; Ukraine

Salary:

Not provided

Intellias

Expiration Date

Until further notice

Requirements

At least 4 years of experience in planning, running and optimizing paid display, paid social campaigns
3+ years setting up and maintaining Google Ads, Meta
3+ years of experience working with Google Analytics and Google Tag Manager
Experience targeting niche audiences and decision makers in very different markets is essential
Excellent problem-solving skills
A driven and self-starting personality
Strong reporting analytical skills, both quantitative and qualitative
Passion for performance/growth marketing
Desire to learn and scale into new advertising platforms and strategies
Excellent level of English, both written and spoken

Job Responsibility

Develop local/global paid media strategies and launch high-performance digital campaigns
Set up and maintain multiple PPC campaigns
Take on the subject matter expert role in paid media
Setup, maintain and optimize digital campaigns with regular reporting
Create and manage remarketing, look-a-like and other custom audiences
Own the paid media budget
Regularly test and implement advanced approaches and tactics
Implement A/B and multivariate testing
Report cross-platform on campaign performance
Leverage in-house reporting systems and analytical tools

What we offer

Comfortable atmosphere in our team
Support for well-being
Professional growth
Equity, diversity, and inclusion commitment

Fulltime

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Bilingual Quality Assurance Specialist, Contact Center

Job Description

Job Responsibility

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