Bilingual Provider Relations Representative

• Support for Provider Relations administrative tasks
• Review and validate completed provider agreements, returning them to providers for corrections or additional information when required
• Perform quality assurance checks on both self-completed work and team submissions to ensure all output meets departmental quality standards
• Ensure all required agreement information for pharmacy, medical supplies and equipment, mental health care, vision care, and dental providers is accurately entered into the Express Scripts Canada system in a timely manner
• Process and update provider modifications and terminations across all benefit areas accurately and within established timelines
• Respond to inquiries from providers, associations, and software vendors in a professional, supportive, and customer-focused manner, in their preferred language
• Collaborate with team members and support additional team deliverables as needed
• Contribute to upcoming project work and perform other duties as assigned

• Post-secondary school diploma or equivalent required
• Basic proficiency in computer use and data entry, including familiarity with keyboarding and standard office software
• Minimum of 2-3 years of experience working in an office and/or customer service environment
• Proficiency in Microsoft Office applications (Word, Excel, Outlook) and Adobe Reader and Writer
• Excellent written and verbal communication skills
• Strong customer service focus
• Ability to accurately enter, update, and maintain data in electronic systems or databases
• Strong interpersonal skills, with the ability to work independently with minimal supervision as well as collaboratively in a team environment
• Flexibility in adapting to new situations and change
• Ability to follow clear instructions, standard procedures, and established workflows
• Results-oriented with strong attention to detail and accuracy when performing repetitive tasks
• Thorough understanding of quality assurance principles and the delivery of service excellence
• Demonstrates initiative by learning processes, procedures, and various benefit areas, and displays self-motivation to grasp new concepts quickly
• Excellent organizational skills, effective time management, and the ability to shift priorities while working within established timelines
• Bilingualism in French and English is a must

Knowledge of healthcare/pharmacy, medical supplies and equipment, mental health care, vision care, or dental benefit administration and claims processing is an advantage

• Competitive compensation, benefits and pension plan
• Career development and advancement opportunities
• A culture that celebrates innovation and collaboration
• Flexible work options and wellness programs