Bilingual Programs Support Coordinator

• Guide and support both employers and students in their VFC hiring and repeat hiring processes
• Work cross-functionally to deliver client-facing admission processes for all VFC programs, including processing employer and student applications for student programs
• Managing shared inboxes for employers and students of all VFC programs
• Refine and deliver customer success webinars (virtual, and in-person when reasonable)
• Regularly identify, design, and implement process improvements focused on customer satisfaction and feedback (e.g., end of program surveys, 1x1 calls)
• Review and approve project proposals and job descriptions
• Support the satisfaction and retention of our program participants, including building and maintaining relationships
• Manage the CRM (Hubspot) to capture client interactions, analyze client activity and behaviour and progress applicants through the admissions pipeline to program onboarding
• Manage the administration and tracking within our Learning Management System (LMS) for participant learning
• Travel and evenings/weekend work as needed (approximately 4x year)
• Any other reasonable request from VFC

• Able to manage repetitive tasks efficiently while maintaining high accuracy and quality standards
• Strong verbal and written communication skills, including public speaking in both English and French
• Interested and invested in excellent customer success, including clear and succinct communication and rapid response times
• Very organized and recognize that attention to detail can make a big difference
• Collaborative as well as independent
• can drive to targets and deal with ambiguity
• Proactive and a self starter - you are a problem solver and can handle a lot of competing priorities at one time
• Proven ability to embrace a digital environment and remote work and still contribute to culture
• Process oriented, ensures that proper documentation is captured, maintained, understood by and available to staff and/or partner organizations
• Proficiency with Google Workspace/Gmail, HubSpot, Slack, and Zoom are assets
• Fluency in verbal and written French and English
• Must be legally authorized to work in Canada

Proficiency with Google Workspace/Gmail, HubSpot, Slack, and Zoom are assets

• Stipend for phone usage
• Comprehensive health benefits plan after 3 months of service and RRSP matching after 6 months of service
• Three weeks of paid vacation
• Summer hours from May to Labour Day
• Additional summer office closures, holiday closures (Dec 25–Jan 1)
• Potential to work out of the country/province for up to 1 month annually
• Flexible work hours and a remote work environment
• Professional development funding
• Funding to support the setup of your home office