Bilingual Processing Representative Job at Randstad (Toronto)

Call Center Representative - Bilingual

Bilingual Customer Service Representative - Remote Seeking Fluency in English +...

Location

United States

Salary:

17.00 - 18.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

Minimum 1-2 years of call center experience required
Prior customer service experience required
High-volume phone support experience strongly preferred
Experience working directly with the public required
Healthcare, Medicaid, managed care, or human services experience strongly preferred
High School Diploma or GED required
Strong verbal and written communication skills
Excellent attendance and reliability
Strong customer service and problem-solving abilities
Ability to multitask in a fast-paced environment

Job Responsibility

Handle high-volume inbound customer service calls related to Medicaid enrollment services
Answering questions regarding healthcare plans and managed care options
Assist individuals with enrollment and disenrollment processes
Help customers select appropriate healthcare plans based on their needs
Provide accurate program information and education regarding benefits and services
Process and review enrollment forms for completeness and accuracy
Mail requested forms and information to clients
Escalate concerns and service issues to leadership when needed
Maintain accurate documentation of all customer interactions
Support quality service standards and daily performance goals

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Customer Care Representative - Bilingual (Spanish)

The Bilingual Customer Care Representative will professionally interact with cus...

Location

United States , Nelsonville

Salary:

16.50 USD / Hour

Rocky Brands

Expiration Date

Until further notice

Requirements

Fluent in Spanish
Associate's degree (A. A.) or equivalent from two-year College or technical school
or two (2) to four (4) years related experience and/or training
or equivalent combination of education and experience
One (1) to two (2) years of call center experience
Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook
strong experience using web based service and/or ecommerce tools
Strong oral and written communication and telephone skills
Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment

Job Responsibility

Answer inbound and place outbound calls
Handle consumer chats and email correspondences
Enter orders as needed
Acquire a working knowledge of product lines and be able to suggest alternate selections and upgrades as needed
Offer feedback to E-commerce department regarding consumer’s experience while interacting with company websites
Help to troubleshoot, understand and fully document any web issues before getting it to the correct technical resource for resolution
Track any problems or complaints to final resolution within a designated time frame
Provide callers with accurate information and/or refers their requests to the appropriate department or responsible person
Work to convert call and chat inquiries into sales
Process consumer returns as needed

Fulltime

Client Service Representative - Outreach - Bilingual in Spanish

We are seeking a Client Service Representative - Outreach to support a healthcar...

Location

United States , Oakland

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint)
Ability to quickly learn new systems and technologies
Typing speed of 20+ WPM
Excellent communication, organizational, and interpersonal skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Ability to work both independently and collaboratively
Valid California driver's license, reliable transportation, and proof of insurance
Willingness and ability to travel within assigned counties
Familiarity with the local community and populations served

Job Responsibility

Conduct face-to-face outreach, including group presentations and one-on-one interactions with beneficiaries
Educate individuals on managed care options and assist with plan selection and utilization
Support enrollment and disenrollment processes, ensuring accuracy and compliance
Provide guidance on medical exemptions, waivers, and enrollment status updates
Maintain accurate and timely documentation in CRM systems
Perform data entry and transmit enrollment information in accordance with program policies
Build and maintain strong relationships with county staff, community organizations, and program stakeholders
Assist in training and mentoring new team members
Participate in community outreach events and health fairs to promote program awareness
Monitor and report quality issues, compliance concerns, and process improvement opportunities

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Client Service Representative - Outreach - Bilingual in Spanish

We are seeking a Client Service Representative - Outreach to support a healthcar...

Location

United States , Oakland

Salary:

20.00 USD / Hour

MMC Group LP

Expiration Date

Until further notice

Requirements

High School Diploma, GED, or equivalent
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint)
Ability to quickly learn new systems and technologies
Typing speed of 20+ WPM
Excellent communication, organizational, and interpersonal skills
Ability to manage multiple priorities in a fast-paced, deadline-driven environment
Ability to work both independently and collaboratively
Valid California driver's license, reliable transportation, and proof of insurance
Willingness and ability to travel within assigned counties
Familiarity with the local community and populations served

Job Responsibility

Conduct face-to-face outreach, including group presentations and one-on-one interactions with beneficiaries
Educate individuals on managed care options and assist with plan selection and utilization
Support enrollment and disenrollment processes, ensuring accuracy and compliance
Provide guidance on medical exemptions, waivers, and enrollment status updates
Maintain accurate and timely documentation in CRM systems
Perform data entry and transmit enrollment information in accordance with program policies
Build and maintain strong relationships with county staff, community organizations, and program stakeholders
Assist in training and mentoring new team members
Participate in community outreach events and health fairs to promote program awareness
Monitor and report quality issues, compliance concerns, and process improvement opportunities

What we offer

Medical, dental, and vision coverage
Life and disability insurance
Additional voluntary benefits

Fulltime

Bilingual Claims Processing Specialists

We are seeking Claims Processing Specialists (Independent Contractors) to suppor...

Location

Canada , Montréal

Salary:

23.00 USD / Hour

Randstad

Expiration Date

July 25, 2026

Requirements

Bilingualism (English and French) is required to communicate regularly with clients located outside Quebec
1+ year of experience in phone support (an asset)
Prior experience in data entry and administrative roles
Experience in claims, insurance, or complaints management
Proficiency in the Microsoft 365 suite (Outlook, Word, and Excel)
Familiarity with case management software and databases
Experience with VoIP/Internet phone services is desirable
Exceptional attention to detail
Commitment to high-quality deliverables
Self-motivated

Job Responsibility

Managing Correspondence: Handle incoming and outgoing mail, email, faxes, and phone communications
Ensure call & claims are processed promptly and directed appropriately
Data Entry & Verification: Enter, review, and verify data from electronic and paper forms into a standard database, maintaining accuracy and confidentiality at all times
Document Processing & Organization: Scan, file, and securely store sensitive materials
Organize physical and digital records to ensure efficient retrieval when needed
Claims Coding & Quality Checks: Code claim details based on policy documentation, accurately capturing information
Conduct quality assurance and comply with internal and regulatory standards
Identify inconsistencies or red flags and raise them for investigation or review
Claimant Support & Communication: Maintain precision and attention to detail when processing claims, data and information
Return incoming calls in a professional and empathetic manner, & assisting claimants

What we offer

Contract Duration: 3-month renewable contract
Salary: $23 per hour

Fulltime

Associate Customer Service Representative - Spanish Bilingual (Personal Loan)

Wells Fargo is seeking a Spanish Bilingual Associate Customer Service Representa...

Location

Philippines , Taguig City

Salary:

Not provided

Wells Fargo

Expiration Date

July 08, 2026

Requirements

6+ months of Customer Service, Financial Services or Contact Center support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Bilingual proficiency in Spanish and English (verbal and written) with the ability to clearly explain loan products, requirements, and next steps to customers
Strong working knowledge or ability to quickly learn Personal Loan application requirements, including customer personal information, income/employment details, and loan purpose documentation
Demonstrated ability to follow defined processes and scripts, while maintaining a positive and engaging customer experience
High attention to detail and accuracy when collecting, validating, and documenting customer information
Effective verbal communication skills, including the ability to ask probing questions, clarify inconsistencies, and set clear expectations
Comfortable navigating multiple systems and tools while handling inbound calls and documenting interactions in real time
Ability to manage time effectively in a high‑volume inbound queue environment while meeting productivity and quality expectations
Willingness to work assigned shifts aligned with inbound business needs
Must be able to attend full duration of required training period

Job Responsibility

Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations
Regularly receive direction from supervisor and escalate questions and issues to more senior employees
Interact with team on basic information, plus internal or external customers
Handle inbound customer calls for Personal Loans and Lending products, serving as the first point of contact for application generation
Accurately gather and capture customer information required for Personal Loan applications
Clearly explain the personal loan process, required documentation, and next steps to customers in both Spanish and English
Ensure complete and accurate application submission to support downstream underwriting, indexing, and decisioning processes
Adhere strictly to process controls, compliance guidelines, and quality standards
Demonstrate positive call engagement behaviors, including professionalism, empathy, and clear expectation‑setting

Fulltime

!

Customer Service Representative - Spanish Bilingual

The Customer Service Representative (CSR) - Spanish Bilingual plays a key role i...

Location

Philippines , Manila

Salary:

Not provided

STAFFVIRTUAL

Expiration Date

Until further notice

Requirements

Bilingual in Spanish and English— ability to communicate fluently with Spanish‑speaking customers
Strong verbal and written communication skills
Ability to manage high‑volume communication in a fast‑paced environment
Excellent organizational skills and attention to detail
Problem‑solving mindset with a customer‑first approach
Experience in customer service, collections, or call‑center environments is helpful but not required

Job Responsibility

Manage and respond to incoming text messages promptly and professionally
Maintain a minimum of 100 combined inbound and outbound calls per day
Utilize automated text tools for delinquent account outreach as needed
Achieve a daily target of 50% Back on Track for delinquent payments
Engage account holders with clear, supportive communication to resolve missed payments
Conduct timely follow‑ups to resolve outstanding issues or questions
Accurately record all customer interactions, payment updates, and account notes
Assign follow‑up dates to each ticket to ensure consistent progress
Participate in ongoing training to stay current on policies, procedures, and system updates
Work closely with team members to support department goals and share best practices

What we offer

Competitive compensation and benefits package
HMO Day 1 + FREE dependent coverage
De minimis and allowances
Attendance bonus
Paid time offs
Company-provided work setup (laptop, monitor, accessories)
Training, career growth, and global exposure
A collaborative and supportive team culture

Fulltime

New

Bilingual Spanish Order Processing Specialist

Robert Half is partnering with a growing manufacturing company to hire an Order ...

Location

United States , Miami

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of experience in order processing, customer service, inside sales support, or a related administrative role
Previous experience in a manufacturing, distribution, or industrial environment is highly preferred
Strong data entry skills with exceptional accuracy and attention to detail
Proficiency in Microsoft Office, particularly Excel, with experience working in ERP or order management systems
Excellent written and verbal communication skills with a customer-focused approach
Ability to prioritize multiple tasks and work efficiently under tight deadlines
Bilingual in English and Spanish

Job Responsibility

Accurately enter and maintain customer orders within the company's ERP system
Review orders for pricing, product specifications, quantities, and shipping requirements
Communicate with customers regarding order status, backorders, delivery timelines, and product availability
Partner with production, purchasing, warehouse, and logistics teams to ensure orders are fulfilled on schedule
Prepare shipping documentation, purchase orders, and order acknowledgments
Resolve order discrepancies, shipping issues, and customer concerns in a timely manner
Maintain accurate customer accounts and update order information as needed
Assist with inventory inquiries and coordinate product availability with internal departments
Support sales representatives by providing order updates and administrative assistance
Perform general administrative duties and assist with special projects as assigned

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

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Bilingual Processing Representative

Job Description

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Requirements

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