Bilingual Physical Collateral Examination Associate

• Participate in audits of floor plan inventory at various dealerships and companies
• Perform physical inspections of dealer inventories and reconcile with business records through effective communications with account managers
• Review approval requests and ensure completion of all operating and action measures within established timeframes
• Inspect physical existence of collateral and verify the borrowers' records to determine adherence to approve loan structure
• Receive direction from supervisor to ensure accurate responses on customer inquires and disputes
• Reconcile discrepancies with the customer and document details to support the final financial review and inventory inspection results
• Build relationships with customers through setting expectations, answering questions, providing support with payment systems and raising customer growth inquiries to our commercial and portfolio teams
• Exercise judgment in determining the cause of discrepancies and disposing of any variances
• Assess condition of collateral with prompt and accurate reporting to confirm the collateralized position
• Communicate with manager, account manager and peers to resolve issues and escalate risks

• 6+ months of Collateral Examination experience or equivalent demonstrated through work experience, training, military experience, or education
• Must be fully bilingual in French and English
• Good customer service skills/experiences
• Ability to work independently and in a team environment
• Able to anticipate and adapt to rapidly changing, growth-oriented environment
• Good verbal and written communication skills
• Outstanding problem solving and decision-making skills
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Proficient knowledge of business practices and processes
• Ability to work with limited supervision
• Ability to negotiate with customers to obtain necessary documentation
• Strong problem solving and mathematical skills
• Good driving records

With some auditing experiences (for example, inventory auditing in restaurant or retail industries)

Mileage/hotel reimbursement is provided by Wells Fargo for all work-related expense